From minutes to moments: Sun Life equips advisors with GenAI-powered notes assistant tool
New technology enables advisors to spend less time on note-taking, and more time helping Clients achieve lifetime financial security Toronto, ON (June 26, 2025) – Sun Life Canada is pleased to announce it has developed and launched a Notes Assistant tool powered by GenAI to efficiently and securely summarize Client meetings for advisors. This technology enables advisors to move with purpose and speed, spending less time on administrative operations and more quality time with clients on the conversations that matter. “This note-taking tool might be the best process upgrade delivered to advisors that I can recall in recent years,” said Chris Poole, President of CWP Financial Services Inc. and Certified Financial Planner, Sun Life. “Access to the tool is transforming how I spend my time with Clients, allowing me to focus my time and energy on the things that truly matter. The noticeable time saved is allowing our entire advisory team to level up even more on quality, speed and consistency which will continue to change the game for us and for the Clients we serve.” As an early adopter of GenAI, Sun Life first launched this note-taking tool as a pilot in 2024 with a subset of advisors. Some...