Insurable Interest Canadian Insurance Blog

Q&A with Eric Keller, Senior Director Analyst, Gartner Customer Service & Support Practice Gartner survey finds 87% of customers say companies using GenAI for customer service must provide access to a human agent Stamford, CT (Aug. 11, 2026) – Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies to provide an option to reach a human agent when using GenAI, according to a Gartner survey. The Gartner survey of 3,566 B2B and B2C customers, conducted in February and March 2026, found that while customers are becoming more comfortable using AI to resolve service issues, they will push back when AI acts as a barrier to reaching a human. We spoke with Eric Keller, Sr Director Analyst in the Gartner Customer Service & Support Practice, to discuss how service and support leaders should design GenAI experiences that increase customer willingness to engage, support task completion and preserve access to human agents when needed. Q: Based on the Gartner survey, how should customer service leaders consider offering GenAI support to their customers? A: Customers are open to GenAI, but...

Beazley Security’s Q2 2026 Quarterly Threat Report finds agentic AI reshaping vulnerability research far faster than it is changing how attackers break in Disclosed vulnerabilities increased 36% in Q2, while confirmed exploitations in the wild only grew 10% Compromised credentials remained the leading initial access vector, accounting for 67% of ransomware intrusions investigated by Beazley Security Beazley Security Labs issued 40% more critical zero-day advisories to clients than in the previous quarter West Hartford, CT (Aug. 18, 2026) – Beazley Security has released its Quarterly Threat Report for Q2 2026, finding that the widespread adoption of agentic AI in vulnerability research drove a 36% quarter-over-quarter increase in newly disclosed vulnerabilities while the methods attackers used to breach organizations remained almost entirely unchanged. Vulnerabilities confirmed as actively exploited and added to the Cybersecurity and Infrastructure Security Agency’s (CISA) Known Exploited Vulnerabilities catalog rose only 10% over the same period, a gap that further amplifies an already difficult prioritization challenge facing security teams. AI reshapes vulnerability research faster than exploitation Disclosure volume has historically moved within a 10% band from quarter to quarter. That pattern broke in 2026, rising 18.5% in Q1 and another 36% in Q2. Beazley Security Labs (BSL) attributes the...

Purpose-built to bring the full power of Lockton’s proprietary data, advanced analytics, AI-enabled capabilities, and specialized expertise to client decisions, at scale Kansas City, MO (Aug. 4, 2026) – Lockton, the world’s largest privately held insurance brokerage and risk management firm, is pleased to announce the expanded availability of Lockton SAGE, its enterprise intelligence platform purpose-built to bring the full power of Lockton’s proprietary data, advanced analytics, AI-enabled capabilities, and specialized expertise to client decisions. First introduced within Lockton Re, Lockton SAGE is now being extended across the firm’s US broader business with capabilities spanning Risk Solutions, People Solutions, and Reinsurance. As organizations navigate increasingly complex workforce, financial, and risk decisions, many are challenged by disconnected data, siloed insights, and a growing wave of standalone AI tools that fail to deliver the full picture. “No firm is better positioned to lead clients into the age of AI than Lockton, but technology alone is never the advantage; real impact comes from combining powerful intelligence with exceptional people,” said Ron Lockton, Chairman and CEO of Lockton. “Our data, technology, and expertise were built together over time, not bolted on through acquisition, so they work as one, and we built Lockton SAGE to make our advisors better; giving them the insight...

Built into the unified INTX platform from the ground up, Tenet delivers contextual intelligence across underwriting, reinsurance, policy administration, claims, accounting and financial operations Austin, TX (Aug. 4, 2026) – INTX Insurance Software is pleased to introduce Tenet, the industry’s first native Intelligence Layer for the (Re)Insurance Operating System. Embedded directly within the unified INTX platform, Tenet brings contextual intelligence to every stage of the (re)insurance lifecycle—helping (re)insurers move beyond task automation to intelligent decision-making. Embedded across the INTX platform, Tenet delivers four core intelligence capabilities: Treaty Intelligence automatically transforms reinsurance treaties into structured operational intelligence, accelerating treaty onboarding and improving governance across ceded and assumed reinsurance. Policy Intelligence interprets complex policy documentation to identify coverages, endorsements, exclusions, limits, deductibles and policy changes, reducing manual review and accelerating underwriting and claims workflows. Underwriting Intelligence evaluates submissions against underwriting guidelines, authority levels and carrier appetite, identifying exceptions and compliance issues before decisions are made and dramatically reducing submission-to-quote time. Knowledge Intelligence connects information across policies, treaties, claims, accounting, and underwriting, transforming institutional knowledge into operational intelligence available within every workflow. Built on a single operational and financial data foundation, Tenet understands the relationships between policies, treaties, underwriting guidelines, claims, accounting and...