Insurable Interest Canadian Insurance Blog

San Diego, CA (Feb. 19, 2026) – Mitchell, a leader in the development of innovative auto physical damage technology solutions, has published its latest Plugged-In: EV Collision Insights report. This issue provides an overview of the most notable 2025 trends in collision claims and repair for battery electric vehicles (BEVs), plug-in hybrid electric vehicles (PHEVs) and mild hybrid electric vehicles (MHEVs). While sales of new BEVs decreased approximately 2% in the U.S., claims for repairable vehicles kept climbing. The share of repairable claims also increased by 6% for PHEVs and 20% for MHEVs year over year in the U.S. and 26% and 29% respectively in Canada. “Even as BEV adoption slowed in North America last year following the end of government tax incentives, the auto insurance and collision repair industries still saw claims volume rise since more of these automobiles are on the road than ever before,” said Ryan Mandell, Mitchell’s vice president of strategy and market intelligence. “Due to their dense electrical architectures, software-driven systems and interconnected, sensor-heavy designs, these vehicles require additional diagnostic and calibration operations when damaged that can add cost, complexity and cycle time to each repair.” In 2025, BEVs averaged 1.70 calibrations per estimate compared...

New intelligent voice capability enhances the customer experience Hartford, CT (Feb. 18, 2026) – The Travelers Companies, Inc. is pleased to announced the launch of AI Claim Assistant, an industry-leading solution developed using OpenAI model capabilities and APIs. The fully agentic intelligent voice service uses advanced language and speech recognition technologies to handle customer claim calls. This capability is initially being used with customers who are calling to file an auto damage claim and will expand to additional lines of business and a broader set of claim interactions over time. The launch reflects Travelers’ commitment to disciplined innovation and its strategy of combining advanced analytics, AI and human expertise to deliver superior customer outcomes through a more efficient process. “The technology behind our AI Claim Assistant is remarkably dynamic and responsive, and early customer feedback has been overwhelmingly positive,” said Nick Seminara, Executive Vice President and Chief Claim Officer at Travelers. “This innovative service provides our customers with a claim filing experience that’s convenient, efficient and effective.” OpenAI stood out for its rigor, reliability and enterprise-grade security. Travelers selected OpenAI’s models and Realtime API after extensive testing and benchmarking to ensure the strongest possible technology at scale. “Travelers has built...

Zurich (Feb. 20, 2026) – Swiss Re Corporate Solutions, the commercial insurance arm of the Swiss Re Group, has agreed to acquire the Global Trade Credit and Surety business of QBE Insurance Group (QBE), subject to regulatory approvals. Upon successful completion, the acquisition will strengthen Swiss Re Corporate Solutions’ primary credit and surety insurance offering and expand its capabilities to address the risk management needs of corporate clients. The transaction supports Swiss Re Corporate Solutions’ strategic ambition to diversify its portfolio and capture new growth opportunities. QBE’s Global Trade Credit and Surety business operates through a highly experienced team with a strong presence in Australia, New Zealand and the UK. The portfolio is expected to generate annual revenues of approximately USD 200 million. This specialty insurance line plays a critical role in helping companies manage payment and performance risk arising from their accounts receivable. Globally, this segment of the insurance market generates around USD 19 billion in premium annually, with continued growth potential driven by heightened economic uncertainty, more complex supply chains and rising demand for sophisticated risk transfer solutions. Ivan Gonzalez, CEO of Swiss Re Corporate Solutions, said: “This acquisition marks an important milestone for Swiss Re Corporate Solutions. It allows us to expand our offering in this attractive segment by strengthening our global credit and surety platform with a well-managed, profitable portfolio...

New York, NY (Feb. 12, 2026) – American International Group (AIG) has reported significant progress in its deployment of artificial intelligence over the last year, with CEO Peter Zaffino indicating AI has become integral to the company’s core infrastructure, with GenAI embedded across underwriting, portfolio management, and operations. “We’re seeing a massive shift in our ability to process a significant submission flow way beyond our expectations without additional human capital resources,” said Zaffino on a recent fourth-quarter earnings call. Referring to a 2025 Investor Day discussion slightly less than one year ago, he added, “What we had outlined in March was aspirational; and six to twelve months later, we see the capabilities are much greater.” Zaffino said AIG has made “significant progress embedding gen AI across our core underwriting and claims processes,” expanding the technology deployment across multiple lines of business. The Underwriting by AIG Assist tool, which has been rolled out to seven additional lines, is scheduled for broader deployment in 2026 across North America, the UK, and EMEA. AIG’s excess and surplus unit, Lexington Insurance, saw a 26% YOY increase in submission counts, and the company has already reached more than 370,000 submissions against its original goal of...

Hi Marley analysis of more than 380,000 claims messages reveals what specific interactions in claim conversations reduce friction, accelerate resolution, and improve customer satisfaction Boston, MA (Feb. 17, 2026) – Hi Marley, creator of the only intelligent conversational platform built for the P&C insurance industry, is pleased to announce the release of original research revealing key moments in claims conversations that directly impact efficiency, cycle time, and customer satisfaction. Every message between an adjuster and a policyholder either moves a claim forward or introduces friction. Specific interactions have a measurable impact on claim duration, escalation risk, and customer experience. These inflection points, or “moments that matter,” consistently influence claim outcomes. What’s New: Hi Marley’s latest research, How Claims Communication Behaviors Impact Cycle Time and Customer Outcomes, draws on more than 380,000 text messages exchanged between adjusters and policyholders throughout the claims lifecycle. Analysis reveals ways carriers can improve their claims communication to avoid conflict escalation and reduce cycle times. Research shows that actionable alerts and high-value moments have the most significant impact on the claims process. Researchers identify specific interactions – “moments that matter” – that shape the claims experience, determine outcomes, and categorizes these claims interactions into three distinct...