AIG’s GenAI Deployment Sees Outcomes ‘Beyond Expectations’
New York, NY (Feb. 12, 2026) – American International Group (AIG) has reported significant progress in its deployment of artificial intelligence over the last year, with CEO Peter Zaffino indicating AI has become integral to the company’s core infrastructure, with GenAI embedded across underwriting, portfolio management, and operations. “We’re seeing a massive shift in our ability to process a significant submission flow way beyond our expectations without additional human capital resources,” said Zaffino on a recent fourth-quarter earnings call. Referring to a 2025 Investor Day discussion slightly less than one year ago, he added, “What we had outlined in March was aspirational; and six to twelve months later, we see the capabilities are much greater.” Zaffino said AIG has made “significant progress embedding gen AI across our core underwriting and claims processes,” expanding the technology deployment across multiple lines of business. The Underwriting by AIG Assist tool, which has been rolled out to seven additional lines, is scheduled for broader deployment in 2026 across North America, the UK, and EMEA. AIG’s excess and surplus unit, Lexington Insurance, saw a 26% YOY increase in submission counts, and the company has already reached more than 370,000 submissions against its original goal of...