Insurable Interest Canadian Insurance Blog

New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims. Tallinn, Estonia (Feb. 24, 2026) – Insly, the the low-risk, enterprise-grade insurance software provider, has launched a new claims portal enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in control of the claims process from first notification of loss (FNOL) through to resolution, the portal removes or significantly reduces the need for phone calls and emails to claims handlers, while ensuring customers are always fully up to date on the status of their claim. Customer-facing portal  The portal sits as an intelligent front end over any core claims system to capture the FNOL, extract and validate claims data, and feed structured information directly into the back-office system –  without requiring the policyholder to pick up the phone. Once the claim is underway, the portal gives customers real-time visibility of its status – much like the interface of a food delivery app – alongside expected payout and full claims history. Advisor portal  The portal also offers an advisor portal, enabling claims handlers and loss adjusters to carry out FNOL and claim...

Toronto, ON (Apr. 28, 2026) – QuickFacts is pleased to announce a new collaboration with Coalition, the world’s first Active Insurance provider designed to prevent digital risk before it strikes, to help Canadian brokers access clear, up-to-date underwriting information related to Coalition’s cyber insurance products. This collaboration helps make it easier for Canadian brokers to support their clients in navigating an increasingly complex cyber risk environment. Coalition’s holistic approach to cyber risk management, known as Active Insurance, combines cybersecurity technology and services with comprehensive insurance coverage. Coalition works to help organizations prevent, respond, cover, and secure their organization against cyber threats. Through this collaboration, brokers working with Coalition can find key underwriting details within QuickFacts, reducing the need to search through multiple sources or rely on outdated documents. Having this information readily available supports more accurate quoting, clearer client conversations, and better-informed recommendations around cyber coverage. “Cyber risk continues to evolve quickly, especially with AI on the rise, and brokers need access to reliable information they can trust,” said Ken Sedgewick, Strategic Partnerships Manager at QuickFacts. “Coalition brings a forward-thinking approach to cyber insurance, and this collaboration helps brokers stay informed and confident when advising clients on digital risk.” “Brokers...

By Juan Mazzini, Global Head of Celent — Artificial intelligence is no longer a “future of insurance” headline. It is already reshaping how carriers, reinsurers, brokers, and MGAs build products, run operations, and make decisions. The real question now is not whether AI will matter, but how quickly organizations can translate it into measurable outcomes—without breaking trust, compliance, or culture. During Reinsurance Week Miami 2026, I had the chance to moderate and contribute to a panel organized by MIA Hub and hosted within a dedicated space built for the week by BlueCap. The panel brought together our perspectives across technology, operations, and people, with the key participation of Alejandro Ceron, Founder of SP&E Consulting; Antonio Lizano, Regional Director LATAM at Sunlight Solutions; and Ivan Hernandez, CEO of Rocket Code. Below are the most practical themes that emerged—especially relevant for insurers, reinsurers, and brokers/MGAs looking to move from experimentation to enterprise value. 1. The biggest obstacle isn’t the model—it’s problem definition A recurring point: many AI initiatives still start with a vague mandate (“we need AI”) rather than a crisp business problem. That leads to pilots that look impressive but don’t change outcomes. The organizations getting traction are the ones that...

Toronto, ON (Apr. 27, 2026) – Aon, a leading global professional services firm, has released its Spring 2026 Canadian Insurance Market Update. Published in support of Aon’s ongoing commitment to help Canadian clients make better decisions about risk management and insurance programs, the report finds that the Canadian Property and Casualty (P&C) market enters 2026 from a position of strength, underpinned by solid capitalization, strong underwriting performance and a competitive landscape that continues to grow. “Capacity is ample across many lines and both domestic and international insurers are actively deploying limits into Canada,” said Russell Quilley, head of Commercial Risk and chief broking officer in Canada for Aon. “For many organizations, this is translating into more favorable pricing, broader coverage and greater flexibility to reshape program structures that were constrained in prior years. At the same time, the risk environment remains complex. Current conditions represent an important window for client to strengthen their insurance and risk financing programs.” Other key findings include: The Canadian P&C market remains well capitalized, with ample capacity and ongoing competition supporting favorable outcomes for many buyers. However, climate-driven catastrophe activity, supply chain fragility, social inflation, cyber threats and geopolitical tensions continue to drive volatility in...

Platform brings insurance agentic intelligence to deliver transparent, auditable, and extensible decisioning and experiences across core P&C workflows Boston, MA (Apr. 28, 2026) – Duck Creek Technologies, intelligent core of insurance, is pleased to announce the launch of its insurance-native Agentic AI Platform, a purpose-built platform enabling insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle. The Duck Creek Agentic AI Platform is designed to help insurers unlock the significant value opportunity of AI by embedding intelligent automation directly into core insurance workflows, with Boston Consulting Group projecting up to $80 billion in annual impact in the U.S. alone. Alongside the platform, Duck Creek introduced two new agentic experiences, Agentic Underwriting Workbench and Agentic First Notice of Loss (FNOL), designed to improve speed, accuracy, and outcomes at critical property and casualty workflows. The Duck Creek Agentic AI Platform combines core system data, insurance domain models, and neuro-symbolic reasoning to enable AI agents that can operate within the constraints of insurance workflows and current carrier configurations. For Duck Creek core system customers, the agentic platform leverages their current data, manuscripts, configurations, and APIs to seamlessly integrate all of the core intelligence into agentic experiences. By using this combination of deterministic and probabilistic logic, insurance carriers can achieve more optimized and compliant outcomes. Structured as a layered architecture, the platform brings together intelligence, orchestration, and governance:...