Liberty Mutual Insurance Launches First-of-its-Kind Carrier-Backed Conversational AI Quoting App in ChatGPT for Auto Insurance
App in ChatGPT allows users to get an accurate auto insurance quote in minutes Boston, MA (May 28, 2026) – Liberty Mutual Insurance, the seventh-largest auto insurer in the US, has launched a first-of-its-kind carrier-backed conversational AI auto insurance quoting application. The app allows ChatGPT users to obtain an auto insurance quote from Liberty Mutual in minutes through a conversational, chat-based interaction, rather than a traditional online form. Quotes are now available via the app in ChatGPT for drivers in seven states (Arizona, Kentucky, Ohio, Missouri, New Mexico, Utah and Wisconsin), and Liberty Mutual plans to offer conversational AI quoting in more than 40 states by the end of the year. “We are excited to extend access to our products and provide additional platforms for customers to find great coverage at a great price. Consumers have more choice than ever in how they choose to shop, including emerging channels like conversational AI and large language model (LLM) platforms,” said Tyler Asher, Liberty Mutual Chief Distribution and Marketing Officer, US Retail Markets. “As this shopping process continues to evolve, it’s beneficial to customers that we meet them wherever they are, leveraging the newest technology to simplify the buying experience and deliver...