Organizations Say Process-Related Challenges Have Caused AI Initiatives to Fail and it is Costing Them Millions
Nearly three-quarters of organizations say process-related challenges have caused AI initiatives to fail, and it is costing them millions 8 in 10 organizations say their AI investments will be a bust without more investment in process re-design San Francisco, CA (Sept. 8, 2026) – New research from Camunda, the enterprise platform for agentic orchestration, has revealed how broken business processes are causing AI initiatives to fail at a staggering rate. According to the report, The AI Process Gap, 72% of organizations say that process-related challenges have caused AI initiatives to fail at an average cost of $1.55 million per business. Furthermore, another three quarters (72%) say that AI costs will spiral unless they gain better control over their business processes, with 82% believing that their AI investments will be a bust without more investment in process re-design. The report highlights how many organizations are attempting to bolt AI onto business processes, which weren’t built in the AI era, vs taking the outcome-centric approach and re-designing them from scratch. That’s because 79% of organizations state that adding AI onto existing processes creates less internal resistance, with 82% saying adapting all their most important processes for AI will take up to five...