Insurable Interest Canadian Insurance Blog

Nearly three-quarters of organizations say process-related challenges have caused AI initiatives to fail, and it is costing them millions 8 in 10 organizations say their AI investments will be a bust without more investment in process re-design San Francisco, CA (Sept. 8, 2026) – New research from Camunda, the enterprise platform for agentic orchestration, has revealed how broken business processes are causing AI initiatives to fail at a staggering rate. According to the report, The AI Process Gap, 72% of organizations say that process-related challenges have caused AI initiatives to fail at an average cost of $1.55 million per business. Furthermore, another three quarters (72%) say that AI costs will spiral unless they gain better control over their business processes, with 82% believing that their AI investments will be a bust without more investment in process re-design. The report highlights how many organizations are attempting to bolt AI onto business processes, which weren’t built in the AI era, vs taking the outcome-centric approach and re-designing them from scratch. That’s because 79% of organizations state that adding AI onto existing processes creates less internal resistance, with 82% saying adapting all their most important processes for AI will take up to five...

Unmasking fraud: New platform combines advanced detection, investigation and management capabilities into a single modular solution, helping insurers detect, investigate and disrupt fraud with tools tailored to their unique risk profiles London, UK (Sept. 8, 2026) – Verisk, a leading strategic data analytics and technology partner to the global insurance industry, is pleased to announce Verisk Fraud Discovery, a fraud prevention platform that unifies fraud intelligence, advanced analytics, network analysis, digital media forensics, and case management into a single, scalable solution. The launch comes at a time when insurance fraud is evolving rapidly, with economic pressures driving more opportunistic fraud and organised fraud networks increasingly exploiting technology and data gaps to evade detection. In 2024, UK insurers detected £1.16bn in fraudulent claims across 98,400 cases, an industry estimates a similar amount may go undetected. As fraud networks become more sophisticated, insurers are seeking connected intelligence, investigation and case management capabilities that help reveal patterns and relationships that might otherwise remain hidden. “The insurance industry is facing increasingly complex fraud risks that often span multiple parties, claims and points in the insurance journey,” said James Burge, Global Head of Fraud at Hiscox. “As fraud becomes more organised and interconnected, insurers need...

2026 Healthcare AI Readiness Index finds that healthcare organizations are adopting AI faster than they’re building the governance and cybersecurity frameworks needed to use it safely 70% of surveyed healthcare organizations have begun using AI, but fewer than 40% have detailed policies governing employee use Just 42% of payers and 32% of providers feel “very prepared” to respond to AI-assisted cyberattacks 90% expect investment in AI and cybersecurity to increase over the next year New York, NY (Sept. 8, 2026) – Cotiviti, The Healthcare Infrastructure Company™, and MedCity News, the leading online news source for the business of innovation in healthcare, are pleased to announce the results of their 2026 Healthcare AI Readiness Index, which found that healthcare organizations are adopting AI faster than they’re building the governance and cybersecurity frameworks needed to use it safely. Conducted in summer 2026, the Index tapped into the perspectives of payer and provider organizations to assess AI adoption, governance and cybersecurity preparedness and better understand how healthcare leaders are balancing AI’s potential with the operational, regulatory and security challenges accompanying its deployment. The Index found that more than 70% of respondents have begun using AI tools, with nearly 40% of health insurers describing...

93% of organizations worldwide have discussed digital sovereignty at board level Two thirds define digital sovereignty in terms of resilient interdependence and say selective control of critical technologies, combined with strategic partnerships, is more practical than full ownership More than half believe they can strengthen digital sovereignty without sacrificing competitiveness Paris, France (Sept. 8, 2026) – Sovereignty is now a boardroom priority for most organizations, but 59% of them say full digital sovereignty is not a realistic goal, according to the Capgemini Research Institute’s latest report, Digital Sovereignty: From Policy Ambition to Executive Imperative, based on a survey of 1,300 business and technology executives. The research finds that rather than pursuing complete technological independence, organizations are taking a pragmatic approach focused on protecting critical operations, retaining control over key digital capabilities, and avoiding dependence on any single provider. Technology dependencies leave organizations exposed According to the report, over the past decade, organizations have accelerated cloud migration, AI adoption, and digital transformation, often faster than governance and resilience models have evolved. At the same time, they have become increasingly reliant on a small number of global technology providers, but in recent years geopolitical tensions and supply chain disruption have exposed the...

Q&A with Eric Keller, Senior Director Analyst, Gartner Customer Service & Support Practice Gartner survey finds 87% of customers say companies using GenAI for customer service must provide access to a human agent Stamford, CT (Sept. 2, 2026) – Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. We spoke with Eric Keller, Sr Director Analyst in the Gartner Customer Service & Support Practice, to discuss findings from the Gartner survey of 3,566 B2B and B2C customers, conducted in February and March 2026. He explained why chatbot adoption remains low, how negative experiences affect customers’ future willingness to use chatbots, and how service leaders can build adoption without sacrificing customer trust. Q: Why does chatbot adoption remain low when nearly half of customers say they are willing to use one? A: While 49% of customers said they would have been willing to use a chatbot if the company had provided one, only 7% used a chatbot or digital assistant during their most recent service interaction. Customers may express interest in new service channels in theory,...