Half of U.S. Consumers Say GenAI Has Made Content Quality Worse: Gartner Survey
Analysts exploring how CMOs can adapt media strategy for fragmented attention and AI-driven content skepticism during Gartner Marketing Symposium/Xpo Stamford, CT (June 16, 2026) – Forty-nine percent of U.S. consumers agree that GenAI has made the quality of content available worse, according to a survey by Gartner, Inc., a business and technology insights company. Among younger consumers, including Gen Z and millennials, 57% agree that GenAI has made content quality worse. A Gartner survey of 307 U.S. consumers conducted in March 2026 found that AI is contributing to a more skeptical media environment, raising the stakes for brands to create recognizable, credible and high-quality content. The findings were presented during Gartner Marketing Symposium/Xpo in Denver. “AI-generated content is increasing the volume of media that consumers encounter, but not necessarily the value,” said Kate Muhl, VP Analyst in the Gartner Marketing practice. “In a more skeptical media environment, brands need to be more recognizable, more credible and more intentional about the contexts in which they appear.” Consumer Attention Is Fragmented Across Media Environments The survey also found that 59% of U.S. consumers prefer to do several media or technology activities at the same time, such as watching TV, using the internet...