Insurable Interest Canadian Insurance Blog

London, UK (May 11, 2026) – According to a new report by Marsh Risk, a business of Marsh, and the world’s leading insurance broker and risk advisor, cyber risk is, for the first time, the top concern among UK business leaders. It is cited as the leading concern for 46% of business leaders, up three percentage points from 2024, and up from 20% in 2023. Marsh Risk’s UK Business Risk Report – which surveyed more than 2,000 business leaders, from sole traders to businesses of with over 250 employees across the UK – provides industry level insight and practical recommendations to help organizations prioritize actions, allocate capital and engage with insurers more effectively. The report underscores the need for businesses to adopt flexible risk management approaches that can adapt as threats evolve and interact across domains. The top risks include cyber threats (46%); economic and financial (44%); compliance, legal and regulatory (40%); and people (39%). According to the report, high profile attacks, greater digitalization and supply chain vulnerabilities have elevated cyber risk to board level, due to widespread operational disruption, potential regulatory exposure and reputational harm. Respondents also highlighted the growing interconnectedness of threats, signalling a move by organizations to...

Messagepoint announces launch of MARCIEAssist™, the first agentic AI capability to automate the work of Customer Communications Management Toronto, ON (June 4, 2026) – Messagepoint, a leading customer communications management (CCM) solutions provider, is pleased to announce the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management. With MARCIEAssist, Messagepoint is introducing a fundamentally new model for customer communications management (CCM)—one where users no longer need to manually execute complex tasks. Instead, users simply describe what they want to accomplish, and MARCIEAssist intelligently plans and executes supported actions across content, rules, data, and templates—while keeping users fully in control. Organizations operating in regulated industries face increasing pressure to deliver accurate, compliant, and highly personalized communications across channels—yet CCM platforms still rely on manual processes that are time-consuming, complex, and dependent on specialized expertise. MARCIEAssist was specifically designed to address these challenges by leveraging agentic AI to do the heavy lifting of CCM work, dramatically reducing the time and effort required to manage communications. The first release of MARCIEAssist supports three core functions in Messagepoint: Automating key content operations such as creating, editing, and refactoring content objects Providing insights into content, rules, and communications...

IBM is announcing a significant milestone in our strategy to help enterprises modernize mainframe applications, bringing new levels of efficiency, productivity and intelligence to the IBM Z application development lifecycle — By Michael Kwok, Vice President, IBM Bob; Canada Lab Director — IBM Z is a family of enterprise-grade mainframe computer servers designed by IBM. Known for their legendary reliability (the “Z” originally stands for “zero downtime”), they are the backbone of the global economy, processing roughly 70% of all financial transactions worldwide. These modern compute stacks are built for massive-scale, mission-critical operations where failure is not an option. — We are excited to introduce IBM Bob Premium Package for Z, which integrates and enhances the capabilities of IBM watsonx Code Assistant for Z to deliver advanced features for enterprise-scale mainframe applications. IBM Bob Premium Package for Z is currently available in private preview. AI-powered tool for enterprise developers Modern developers expect a cutting-edge, agentic integrated development environment (IDE) experience and teams working on IBM Z applications can experience that with IBM Bob. IBM Bob is an AI-powered development tool for enterprise developers that can plan, execute, validate and govern multi-step modernization tasks across the software development lifecycle (SDLC). It...

App in ChatGPT allows users to get an accurate auto insurance quote in minutes Boston, MA (May 28, 2026) – Liberty Mutual Insurance, the seventh-largest auto insurer in the US, has launched a first-of-its-kind carrier-backed conversational AI auto insurance quoting application. The app allows ChatGPT users to obtain an auto insurance quote from Liberty Mutual in minutes through a conversational, chat-based interaction, rather than a traditional online form. Quotes are now available via the app in ChatGPT for drivers in seven states (Arizona, Kentucky, Ohio, Missouri, New Mexico, Utah and Wisconsin), and Liberty Mutual plans to offer conversational AI quoting in more than 40 states by the end of the year. “We are excited to extend access to our products and provide additional platforms for customers to find great coverage at a great price. Consumers have more choice than ever in how they choose to shop, including emerging channels like conversational AI and large language model (LLM) platforms,” said Tyler Asher, Liberty Mutual Chief Distribution and Marketing Officer, US Retail Markets. “As this shopping process continues to evolve, it’s beneficial to customers that we meet them wherever they are, leveraging the newest technology to simplify the buying experience and deliver...

Hannah Handles 100% of Inbound Service Calls and Achieved 97% Customer Satisfaction Since Launch San Jose, CA (May 28, 2026) – Hippo is pleased to announce it is scaling Hannah, its AI-powered service representative, the latest step in Hippo’s multi-year investment in technology to improve the customer experience, drive operational efficiency, and support profitable growth. So far in 2026, Hannah has handled more than 28,000 service calls, replacing interactive voice response (IVR) menus with a natural, conversational AI concierge that greets every Hippo customer, authenticates them, answers questions, and seamlessly transfers them to a licensed agent whenever necessary. “Hannah isn’t a chatbot, she’s a digital member of our service team,” said Kyle Ramsay, Hippo’s Chief Product and Artificial Intelligence Officer. “Built with Hippo’s modern APIs, real-time data, and the latest AI models, Hannah can serve a growing range of customer needs. Alongside Clara in claims, Hannah reflects our broader strategy to apply AI agents across the insurance lifecycle to efficiently deliver seamless customer experiences.” AI-Powered Service: Always On, Always Intelligent Hannah now triages 100% of inbound customer service calls, authenticates callers, and intelligently routes requests before a human agent is ever involved. Using natural language understanding, customers can speak conversationally...