Beyond the Hype: Separating Opportunity from Noise in Insurance AI & Tech Trends
By Juan Mazzini, Global Head of Celent — Artificial intelligence is no longer a “future of insurance” headline. It is already reshaping how carriers, reinsurers, brokers, and MGAs build products, run operations, and make decisions. The real question now is not whether AI will matter, but how quickly organizations can translate it into measurable outcomes—without breaking trust, compliance, or culture. During Reinsurance Week Miami 2026, I had the chance to moderate and contribute to a panel organized by MIA Hub and hosted within a dedicated space built for the week by BlueCap. The panel brought together our perspectives across technology, operations, and people, with the key participation of Alejandro Ceron, Founder of SP&E Consulting; Antonio Lizano, Regional Director LATAM at Sunlight Solutions; and Ivan Hernandez, CEO of Rocket Code. Below are the most practical themes that emerged—especially relevant for insurers, reinsurers, and brokers/MGAs looking to move from experimentation to enterprise value. 1. The biggest obstacle isn’t the model—it’s problem definition A recurring point: many AI initiatives still start with a vague mandate (“we need AI”) rather than a crisp business problem. That leads to pilots that look impressive but don’t change outcomes. The organizations getting traction are the ones that...