Insurable Interest Canadian Insurance Blog

by Steve Pieroway, Founder, Benevolent Marketing — Consider the following findings in the inaugural 2026 Benevolent Trust Index report: 67% of broker respondents believe insurtech promises of time savings, efficiency and ROI (return on investment) are overstated; 22% of respondents feel that vendors are honest about features, pricing and implementation during the sales process; 23% of respondents feel that vendors can be counted on to do what is right; 9% of respondents agree that vendors have made sacrifices for them in the past. On their own these should give us pause to think about the relationship we have with insurtech. Together, however, they support one result that quietly stands out: trust in tech is higher than trust in vendor. Now, you might think, “Can we ‘trust’ technology the same as we ‘trust’ businesses and the people who represent them?” and “Does this mean we’re in a relationship with both the tech and vendors?” Yes, we are in a relationship with the tech we use and simultaneously with the vendors who provide it. As with any relationship, we have expectations around behaviour that are underlined by trust. Trust in Tech Everyday thousands of insurance brokers across Canada login to their system,...

New York, NY (Feb. 26, 2026) – CoverGo, the leading global AI, no-code insurance platform for health, life, and P&C, is pleased to announce the launch of AI agents built specifically for insurance, accelerating the shift toward fully AI-driven insurance operations. While many insurers have digitized workflows, most processes remain rule-based and heavily manual. CoverGo is embedding insurance domain-trained AI agents directly into core insurance operations – enabling automated execution across complex underwriting, distribution, servicing, and claims processes. CoverGo has already deployed three AI Agents in production with tier-1 insurers and brokers: Intelligent Document Processing (IDP) AI Agent – This agent automates data extraction from any unstructured document (e.g., claims forms, medical reports, applications) and transforms it into structured, decision-ready data across claims, underwriting, and policy servicing. Beyond data extraction, the IDP AI Agent performs medical necessity checks, business rule enforcement, automatic calculations, FWA detection, mandatory document validation and other actions – enabling insurers to move from document processing to intelligent decision execution. Customer Support AI Agent – This agent ingests all of a company’s internal knowledge like product brochures, policy wordings, and underwriting guidelines, and provides instant, accurate answers. It empowers customer support teams to resolve queries in seconds...

Cork, Ireland (Feb. 26, 2026) – Willis, a WTW business, is pleased to announce a strategic partnership with Belfry, a modern platform for physical security providers, to launch a digital insurance program tailored for Belfry customers. The program pairs Willis’ insurance expertise with award-winning Kayna insurance technology to deliver data-led, streamlined insurance solutions. Belfry, a US-based vertical SaaS platform, streamlines security management in an all-in-one software that manages scheduling, timekeeping, payroll, and billing for security companies; Kayna, Willis’ embedded insurance infrastructure partner, enables the distribution of Willis’ security services insurance to Belfry customers by integrating a seamless insurance portal directly within the Belfry platform. The InsurTech will leverage real-time data to pre-fill forms and support quoting, saving users time and simplifying the procurement process; Willis’ Affinity model pairs well with Belfry’s platform by delivering tailored insurance solutions that meet the specific needs of security providers. Belfry’s innovative platform transforms the complex needs of security businesses into a single solution that improves back-office efficiency, enhances employee experiences, and supports exceptional customer service. Through the integration of Kayna technology, which enables Willis-brokered insurance distribution, the partnership strengthens Belfry’s model by leveraging Willis’ global insurance expertise to create a seamless way for security...

Arlington, VA (Feb. 25, 2026) – Global stability is entering a new phase – one defined not by clear lines of conflict, but by the ambiguous, deniable and strategically choreographed tactics that sit between peace and war – known as ‘gray-zone aggression’. That’s the key finding of a new report from The Willis Research Network and Elisabeth Braw, a senior fellow with the Atlantic Council. Gray-zone aggression has rapidly evolved into a material threat for businesses; disrupting markets, undermining confidence and creating political leverage. The report, titled “Hidden threats, real impacts: gray-zone aggression”, highlights that five years ago, this challenge barely registered on corporate risk radars and was largely viewed as confined to the aviation and shipping sectors. Today, it is shaping geopolitical risk appetite, testing insurance policy wordings and the resilience strategies of every major sector. In this volatile environment, the private sector is no longer a bystander, the report says. Executives need to anticipate, adapt and collaborate to strengthen corporate defences and maintain business continuity. The report highlights further findings for risk and insurance leaders: Re‑evaluate insurance wordings, triggers and limits: as geopolitical tensions rise, gaps can emerge in the gray-zone between peace and war. Specialist review of...

HUB uses Claude Enterprise with Claude for knowledge workers, Claude Code for technology teams, and Anthropic’s API platform for building custom agentic solutions Early deployment results show 2.5 hours saved per employee per week and 90%+ user satisfaction from employees across early use cases HUB, one of Anthropic’s first insurance brokerage partners, selected Anthropic’s Claude for its industry-leading accuracy, lowest hallucination rates, and enterprise security built for regulated financial services HUB’s AI journey began in 2020, positioning the firm to move quickly once AI matured, making the full Claude deployment a natural progression of its multi-year strategy Chicago, IL (May 15, 2025) – Hub International Limited (HUB), a leading global insurance brokerage and financial services firm, and Anthropic, an AI research and development company, are pleased to announce a partnership of their deployment of Anthropic’s Claude AI platform across HUB’s entire 20,000+ employee workforce which began in late Q4 2025. In early results of employees, HUB has seen an 85% productivity increase in targeted use cases, an average of 2.5 hours saved per employee per week, and over 90% user satisfaction across early use cases— making it one of the fastest and most successful enterprise AI deployments in the financial services industry....

Nora encompasses a set of AI skills that can be customised to address the specific administrative pain points of any insurance business New AI ecosystem represents an evolution from FormFlow, Insly’s broker submission tool, which is now part of Nora Tallinn, Estonia (Feb. 24, 2026) – Insly, the low-risk, enterprise-grade insurance software provider, has launched a modular AI solution, Nora. Designed to sit on top of existing insurance software, Nora automates repetitive, administrative tasks across submissions, underwriting, and claims, helping insurers and MGAs boost efficiency, reduce workloads, and free insurance professionals for more strategic tasks. Nora functions as a set of specialised skills, or capabilities, which can be customised to the exact needs and workflows of each customer. These include: data extraction and capture, email and phone call follow-up, an underwriting guide reader, and broker submission triage. Insly will continually add to these skills as new use cases emerge, with several new modules already in the pipeline. The modular approach enables customers to mix and match where Nora can best add value, by removing specific pain points and bottlenecks. Nora can be integrated at critical points in the insurance workflow, with operational control, human input and escalation configured to client needs....