Insurable Interest Canadian Insurance Blog

New feature helps risk managers quickly identify, understand and act on their most critical claims Hartford, CT (May 1, 2026) – The Travelers Companies, Inc. is pleased to announce the launch of Claim Insights, a new AI-powered capability for customers within Travelers’ proprietary risk management information platform, e-CARMA®. Claim Insights helps risk managers act faster and more effectively by optimizing claim analysis, prioritizing the right claim for action at the right time and putting key insights at risk managers’ fingertips. By streamlining how claims are monitored and managed, the tool enables risk managers to stay ahead of developments, respond more quickly and maintain tighter control over outcomes. “For risk managers overseeing a high volume of claims, knowing where to focus at any given moment is critical, and Claim Insights brings that clarity,” said Todd Mattiello, Vice President, National Accounts at Travelers. “It accelerates how work gets done and surfaces the insights needed to make better decisions, helping them manage claims with greater speed and more effectively.” Claim Insights reflects Travelers’ ongoing investment in combining deep insurance expertise with advanced technology to deliver high-impact solutions for customers. Travelers supports e-CARMA with a dedicated team that helps customers implement and tailor the...

New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims. Tallinn, Estonia (Feb. 24, 2026) – Insly, the the low-risk, enterprise-grade insurance software provider, has launched a new claims portal enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in control of the claims process from first notification of loss (FNOL) through to resolution, the portal removes or significantly reduces the need for phone calls and emails to claims handlers, while ensuring customers are always fully up to date on the status of their claim. Customer-facing portal  The portal sits as an intelligent front end over any core claims system to capture the FNOL, extract and validate claims data, and feed structured information directly into the back-office system –  without requiring the policyholder to pick up the phone. Once the claim is underway, the portal gives customers real-time visibility of its status – much like the interface of a food delivery app – alongside expected payout and full claims history. Advisor portal  The portal also offers an advisor portal, enabling claims handlers and loss adjusters to carry out FNOL and claim...

Toronto, ON (Apr. 28, 2026) – QuickFacts is pleased to announce a new collaboration with Coalition, the world’s first Active Insurance provider designed to prevent digital risk before it strikes, to help Canadian brokers access clear, up-to-date underwriting information related to Coalition’s cyber insurance products. This collaboration helps make it easier for Canadian brokers to support their clients in navigating an increasingly complex cyber risk environment. Coalition’s holistic approach to cyber risk management, known as Active Insurance, combines cybersecurity technology and services with comprehensive insurance coverage. Coalition works to help organizations prevent, respond, cover, and secure their organization against cyber threats. Through this collaboration, brokers working with Coalition can find key underwriting details within QuickFacts, reducing the need to search through multiple sources or rely on outdated documents. Having this information readily available supports more accurate quoting, clearer client conversations, and better-informed recommendations around cyber coverage. “Cyber risk continues to evolve quickly, especially with AI on the rise, and brokers need access to reliable information they can trust,” said Ken Sedgewick, Strategic Partnerships Manager at QuickFacts. “Coalition brings a forward-thinking approach to cyber insurance, and this collaboration helps brokers stay informed and confident when advising clients on digital risk.” “Brokers...

By Juan Mazzini, Global Head of Celent — Artificial intelligence is no longer a “future of insurance” headline. It is already reshaping how carriers, reinsurers, brokers, and MGAs build products, run operations, and make decisions. The real question now is not whether AI will matter, but how quickly organizations can translate it into measurable outcomes—without breaking trust, compliance, or culture. During Reinsurance Week Miami 2026, I had the chance to moderate and contribute to a panel organized by MIA Hub and hosted within a dedicated space built for the week by BlueCap. The panel brought together our perspectives across technology, operations, and people, with the key participation of Alejandro Ceron, Founder of SP&E Consulting; Antonio Lizano, Regional Director LATAM at Sunlight Solutions; and Ivan Hernandez, CEO of Rocket Code. Below are the most practical themes that emerged—especially relevant for insurers, reinsurers, and brokers/MGAs looking to move from experimentation to enterprise value. 1. The biggest obstacle isn’t the model—it’s problem definition A recurring point: many AI initiatives still start with a vague mandate (“we need AI”) rather than a crisp business problem. That leads to pilots that look impressive but don’t change outcomes. The organizations getting traction are the ones that...