Insurable Interest Canadian Insurance Blog

FlexiGenAI empowers teams to build, deploy and scale agentic AI agents with no coding required Streamlines complex processes for Canadian and global organizations Enables secure, compliant and collaborative AI innovation across functions Capable of supporting sovereign AI Toronto, ON (Nov. 16, 2025) – EY Canada is proud to announce the launch and general availability of FlexiGenAI, a next-generation agentic AI platform designed to help organizations move from experimentation to enterprise-scale impact in today’s fast-changing business landscape. “Agentic AI is reshaping the way the world works, but enterprise demands can trap organizations between pilot and product,” says Biren Agnihotri, Chief Technology Officer, at EY Canada. “FlexiGenAI is built for businesses that don’t code and developers who want to move faster. Organizations can start small, scale fast and go from idea to impact easily.” Developed in Canada within EY’s Innovation Center, FlexiGenAI enables teams to design, deploy and scale AI agents — without writing a single line of code. With its modular architecture, plug-and-play experience and configurable agentic solutions, FlexiGenAI helps businesses securely connect AI tools and workflows through a unified platform. Built on a robust technical foundation, it incorporates telemetry, observability, auditability, citations, privacy filters and expandability — ensuring enterprise-grade performance,...

Morristown, NJ (Nov. 7, 2025) – Majesco, the insurance industry’s foremost innovator in cloud-native, AI-driven software, has announced announced the general availability of its Fall ’25 Release. The update introduces 13 new AI Agents that bring advanced reasoning, human-in-the-loop control, and company-specific guardrails to transform everyday insurance operations. The new agents automate complex processes across P&C and L&AH Intelligent Core Suites and Loss Control, helping insurers speed up quoting and claims, simplify billing, and cut manual work while improving accuracy and customer experience. Alongside the AI advances, the release delivers telemetry, built-in analytics, streamlined upgrades, and user experience, functional and cloud enhancements across Majesco’s entire portfolio. A Breakthrough for Insurance Core Systems 13 AI Agents across P&C, L&AH, and Loss Control to automate quoting, claims, billing, payments, cancellations, and more. Telemetry + analytics everywhere for proactive insights, better quality, and reduced risk. Next-gen document AI (DocScribe): processes 200+ page files with sentence-level citations for full transparency and auditability. Faster upgrades & performance boosts: multi-threading, real-time monitoring, quicker document generation, and batch processing. Refreshed UX & integrations that modernize workflows and improve productivity. Hundreds of functional and technical enhancements “Majesco AI Agents don’t just automate steps. They reason, adapt to uncertainty,...

79% of Canadian office workers use AI tools, but only 1 in 4 use enterprise-grade AI solutions 97% said AI improves productivity; nearly 80% said it enhances strategic or creative work 46% of employees would leave their job for a company that uses AI more effectively Markham, ON (Nov. 3, 2025) – A new study commissioned by IBM reveals that Shadow AI – the use of artificial intelligence (AI) tools and applications in the workplace without formal approval or oversight from a company’s IT department – is becoming increasingly common across Canada. While 79% of full-time office workers said they use AI at work, only 25% rely on enterprise grade AI tools, signaling a widening disconnect between employee expectations and enterprise readiness. The rest rely on a mix of personal and employer tools (33%) or entirely on personal apps (21%). The growing reliance on using personal AI tools in the workplace introduces serious risks to Canadian businesses, from potential data leaks and compliance issues to losing control of sensitive business information. “AI adoption in the workplace is no longer theoretical – it’s happening, and it’s being led by employees,” said Deb Pimentel, President, IBM Canada and General Manager, Technology, IBM Canada....

Toronto, ON (Nov. 21, 2025) – Ecclesiastical Insurance is urging museums, galleries, and heritage sites across Canada to strengthen their cybersecurity and data protection measures following reports that the password to the Louvre’s video surveillance system was, at one point, simply “Louvre.” The revelation follows last month’s audacious seven-minute heist, in which thieves stole an estimated $102 million in jewels from the museum’s Apollo Gallery. It’s a striking reminder that even the most prestigious institutions can be compromised by a single digital vulnerability. A Wake-Up Call for the Heritage Sector As the Louvre incident shows, a weak password can be as dangerous as an unlocked door. When attackers gain access to systems such as cameras, alarms, or collection databases, the consequences can extend far beyond theft, potentially disabling security infrastructure or exposing sensitive information. “The lesson from Paris is stark: sophisticated systems can be defeated by simple weaknesses,” said John Del Grande, SVP Business Innovation (& Cyber), Ecclesiastical Insurance. “Canadian institutions steward irreplaceable cultural assets. Protecting them means treating cyber risk with the same rigour as physical security, every day, in every workflow.” With operations, collections management, and visitor engagement increasingly reliant on digital systems, heritage organizations are now as...

“Would You Rather…?” TD Insurance survey reveals three-quarters of Gen Z and Millennial Canadians avoid reviewing their policies, overlooking possible savings Toronto, ON (Nov. 21, 2025) – Canadians are hustling harder than ever to stretch their budgets, but when it comes to saving smarter, many are missing out. A new survey from TD Insurance reveals a surprising blind spot: only one-in-four Canadians (24 per cent) have reviewed their home and auto insurance policies for potential savings this year, though many could be eligible for discounts or savings. The poll found that not only are Canadians overlooking opportunities to save on their insurance, they often turn to a host of other unpleasant options rather than review their policies. More than half (52 per cent) say they would rather assemble furniture than review their home or auto policies, while others would sooner delete their favourite social app or mobile game (57 per cent), call their boss “Mom” (45 per cent), do their taxes (43 per cent) or even sit in traffic (37 per cent). Younger Canadians are particularly likely to avoid reviewing their insurance coverage, with three-quarters of Gen Z (76 per cent) and Millennials (74 per cent) respondents saying they avoid reviewing their home or auto policies, compared to 57 per cent of Canadians. Nearly all Gen Z (93 per cent) participants said they hesitate to contact their insurance...

Program evolution reinforces Manulife’s leadership in proactive health with more inclusive features, proactive support, and a stronger focus on long-term well-being Toronto, ON (Nov. 20 , 2025) – Manulife Canada is pleased to announce it is evolving its Vitality program in Canada to better support how Canadians engage with their health. With new prevention partners, expanded activity recognition, and more inclusive ways to earn points, the program is entering a new chapter – reinforcing Manulife’s leadership in longevity and making it easier than ever to turn healthy actions into meaningful rewards. Manulife Vitality is Canada’s only program of its kind, helping members take simple, everyday steps toward better health. As Manulife advances its commitment to longevity, Vitality continues to lead the way in empowering healthier lives, informed by behavioural science and a vision for a longer, better future. A broader commitment to health Lifestyle-related chronic diseases account for 67 per cent of all deaths in Canada,[1] yet many are preventable through healthier lifestyle choices. Manulife is committed to doing their part to address trends in lifespan and healthspan by transforming the insurance experience – from one that simply pays claims to one that actively promotes health, prevention, and longevity. The recently launched...