Insurable Interest Canadian Insurance Blog

Acquisition advances comprehensive AI-powered platform for omnichannel management, orchestration, and digital delivery of regulated customer communications Toronto, ON (Mar. 5, 2026) – Messagepoint, a leading customer communications management (CCM) solutions provider, is pleased to announce the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor. Enterprises—especially in regulated industries—are under growing pressure to communicate faster and more accurately across channels, while reducing the cost and effort required to manage those communications. This acquisition strengthens Messagepoint’s ability to move organizations from fragmented document production to an orchestrated, trackable communications journey across channels. The acquisition builds on Messagepoint’s established OEM partnership with Sefas, first announced in 2021, and will accelerate product innovation through deeper platform integration. Messagepoint currently OEMs key Sefas solutions, including Messagepoint Composer (Sefas Designer) and Messagepoint ECP (Sefas Producer), to help organizations modernize regulated communications management across print and digital channels. In addition to deepening existing integrations, Messagepoint plans to bring additional solutions to customers—most notably Conductor, an omnichannel orchestration layer that coordinates and tracks high-volume print and digital communications, and Electronic Delivery Gateway (EDG), which helps integrate and manage digital delivery services. This acquisition positions Messagepoint to deliver an AI-powered platform that supports a more...

Crawford leaders offer expert insight into the trends and forces that will shape the U.S. claims landscape in 2026 Atlanta, GA (Mar. 5, 2026) – Crawford & Company® is pleased to announce a new report, Built for the Future: U.S. Predictions Report 2026, which explores the forces reshaping the insurance claims industry and offers expert insight into how organizations can prepare for what lies ahead. As the industry enters 2026 amid evolving catastrophe risk, accelerating digital adoption, and shifting market conditions, the report brings together perspectives from Crawford leaders across its U.S. operations. Their insights highlight where the claims ecosystem is headed and what it will take to build resilience, intelligence, and adaptability in an increasingly complex environment. “Built for the Future reflects how the claims industry is moving from discussion to action,” said Mike Hoberman, CEO, U.S. Operations. “The organizations that succeed in the years ahead will be those that invest intentionally in resiliency, embrace data and automation thoughtfully, and remain agile as market conditions continue to evolve. By doing so, they will be better positioned to leverage their expertise and drive meaningful results as the landscape transforms.” The report examines four key areas shaping U.S. insurance claims in 2026: Catastrophe recovery trends and the...

A cloud-native, AI-first alliance that delivers intelligent, enterprise-led transformations with modular, scalable solutions for clients worldwide Co–innovating with SAP, combining KPMG professionals’ deep sector and functional knowledge with SAP expertise in enterprise applications and business AI London, UK (Feb. 10, 2026) – KPMG is expanding its collaboration with SAP SE, a global leader in enterprise applications and business AI, through a strategic services partnership agreement. KPMG is now an SAP Global Strategic Service Partner (GSSP), placing KPMG in the top tier of SAP’s partner program. KPMG firms’ cloud-native, AI-first, co-innovation approach, along with specialized industry capabilities and KPMG Velocity implementation platform, can provide measurable value to clients. KPMG firms joined the SAP PartnerEdge program in 2024 to help clients fast-track their digital transformation journeys with the aim of becoming forward-looking businesses. This new milestone highlights KPMG and SAP’s joint efforts to innovate and address client needs by scaling trusted business-led, AI-enabled solutions. KPMG professionals’ differentiated industry experience and large-scale transformation capabilities, combined with SAP’s decades of leadership in mission-critical business applications, can deliver faster, measurable, AI-driven results for clients. “Businesses everywhere are navigating a fast-changing environment, and that naturally makes transformation more demanding. Our strengthened alliance with SAP brings together...

By Joshua Schwadron, Founder & CEO, Mighty — The insurance industry is already using AI in claims. Personal injury attorneys are using AI in claims too. The real shift now is that now, for the first time, accident victims can use AI too after an accident—and that changes leverage, speed, and outcomes. At Mighty, we’ve completed the first motor vehicle injury claim settlements handled end-to-end by an AI agent, without a lawyer and without humans at Mighty involved in the negotiation. This isn’t a novelty. It’s the direction claims are headed: a consumer’s AI negotiating with an insurer’s AI to reach a fair number faster, with humans stepping in when a case is truly complex. The hidden problem: AI made law firms more profitable, not consumers better off Over the last decade, legal tech—and now AI—has been built mainly for personal injury law firms. The tools are real: automation for intake, records, demand letters, case summaries, negotiation workflows. But the economics didn’t change. Most firms in the United States still charge 33–40% contingency fees, and AI often just means they can run more files at the same price. So the consumer sees a weird outcome: AI reduced the cost of...

Verisk and APCIA report $35.3 billion underwriting gain through first nine months of 2025; combined ratio improves to 94 percent Jersey City, NJ (Feb. 6, 2026) – Verisk, a leading strategic data analytics and technology partner to the global insurance industry, and the American Property Casualty Insurance Association (APCIA), the primary national trade association for home, auto and business insurers, announced improvements in U.S. industry performance through the first nine months of 2025. Continued premium growth and reduced extreme weather losses were among the factors contributing to a $35.3 billion underwriting gain. Underwriting Results Through Third Quarter 2025 Written premiums: Net written premiums grew 5.1 percent to $740.7 billion, compared to $704.8 billion during the same period in 2024. This increase reflects a shift toward adequate pricing and stable demand across most commercial and personal lines. Earned premiums: Net earned premiums rose 6.9 percent to $711.2 billion, compared to $665.5 billion in 2024. Underwriting gain: The U.S. insurance industry posted an estimated net underwriting gain of $35.3 billion, a sharp improvement over the $4 billion gain through the first nine months of 2024. Incurred losses and loss adjustment expenses: Incurred losses and loss adjustment expenses increased just 0.6 percent, compared...

Paris, France (Feb. 6, 2026) – Capgemini is pleased to announce the expansion of its strategic partnership with Google Cloud to deliver end-to-end secure sovereign cloud solutions. As part of this, Capgemini will help clients adopt Google Cloud’s leading AI technologies, including Vertex AI and Gemini Enterprise. This is designed to drive innovation and modernize clients’ critical operations while protecting classified data and workloads and meet stringent compliance requirements in a secure environment. Capgemini and Google Cloud’s expanded partnership will allow organizations to use Gemini-based, hyper-automated cloud operations to enhance cybersecurity, resilience, disaster recovery and sovereign-aligned compliance. Joint clients can choose their sovereignty model across Google Cloud, Google Cloud Dedicated, and Google Distributed Cloud (GDC) air-gapped. It’s critical that organizations are empowered to roll out AI and modernize applications in ways that adhere to sovereign requirements,” said Kevin Ichhpurani, President, Global Partner Ecosystem at Google Cloud. “Capgemini is a vital partner in this initiative, helping customers use Google Sovereign Cloud to accelerate digital transformation while maintaining the highest standards of data integrity and sovereignty.” “While the potential of AI in modernizing critical operations is clear, there are constraints due to stringent regulatory mandates on data and compliance,” said Fernando Alvarez,...