Insurable Interest Canadian Insurance Blog

Belleville, ON (June 2, 2025) – McDougall Insurance Brokers Limited is pleased to announce that we have merged operations with Duliban Insurance as of June 2nd, 2025. We are extremely excited as Duliban Insurance is an outstanding brokerage with offices across the Niagara and Haldimand regions. We are pleased to welcome Duliban’s industry-leading team to the McDougall family. “If prior to this merger we were asked to list the best brokerages in Canada, Duliban would have been a name at the very top,” said Ross McDougall, CEO of McDougall Insurance. “Like us, they are a family business that puts their communities, staff and clients first. Their growth and strategy complements our own perfectly, and I have complete confidence that this merger elevates our combined operations to a whole new level.” Principal Broker Jason Duliban will remain with Duliban in his current capacity while joining McDougall Insurance’s national leadership team, while Duliban’s other Principal Broker, Adam Duliban, will work with the firm through a transitory period, then focus on growing and managing other family assets. The Duliban brand will remain and will become a pivotal divisional brokerage of McDougall Insurance, while the Duliban family will become important shareholders of McDougall Insurance...

Acera Insurance welcomes Navigate Benefit Solutions, expands Acera Benefits division Calgary, AB (June 3, 2025) – Acera Insurance Services Ltd. is pleased to announce it has partnered with Navigate Benefit Solutions as it continues to expand its specialty Acera Benefits division. As a full-service consulting firm, Navigate Benefit Solutions has provided group benefits and group retirement savings solutions since 2002. The firm is headquartered in Calgary, with team members also based in Edmonton and Regina. “We are excited to partner with a firm that shares our core values of excellence and putting people first,” says Tony Fairfield, Executive Vice President, Acera Benefits. “Navigate Benefit Solutions’ longstanding reputation for providing trusted advice and exceptional service boosts the expansion of our client-focused, forward-thinking team across Canada.” This partnership demonstrates Acera Insurance’s commitment to support independent and locally owned firms increase scale while ensuring clients continue to receive personalized, unbiased solutions and guidance from an independent and Canadian-owned business. “As an independent firm that is focused on building lasting relationships with our clients, Navigate Benefit Solutions has never compromised on the impartial and expert solutions we provide,” says Jason Probe, President, Navigate Benefit Solutions. “We are pleased to join an organization that shares...

New Innovations Unlock Capabilities for Enterprise-Scale AI, Including Large Language Models and Generative AI; User Experience Reimagined via new Assistants and Agents Armonk, NY (May 8, 2025) – IBM is pleased to announce the IBM z17, the next generation of the company’s iconic mainframe, fully engineered with AI capabilities across hardware, software, and systems operations. Powered by the new IBM Telum®  II processor, IBM z17 expands the system’s capabilities beyond transactional AI capabilities to enable new workloads. IBM Z is built to redefine AI at scale, positioning enterprises to score 100% of their transactions in real-time.[1] z17 enables businesses to drive innovation and do more, including the ability to process 50 percent more AI inference operations per day than z16.[2] The new IBM z17 is built to drive business value across industries with a wide range of more than 250 AI use cases, such as mitigating loan risk, managing chatbot services, supporting medical image analysis or impeding retail crime, among others. IBM z17 is the culmination of five years of design and development which included the filing of more than 300 patent applications filed with the US Patent and Trademark Office. Designed with the direct input of more than 100...

Toronto, ON (June 1, 2025) – ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, has announced the renaming of its internal call centre service to 24-Hour Contact Centre. This new name is more aligned with the current call answering services being provided by this internal group, as well as several technological enhancements applied over the past 20 years of operation. ClaimsPro’s 24-Hour Contact Centre (formerly known as the Emergency Claims Service) handles over 500,000 insurance calls each year, providing bilingual claims intake and FNOL reporting to support all types of losses across Canada, including catastrophic and high-volume events. The service is led by John Saragosa (Vice President, Claims Administration) and Vignesh Tharumalingam (Director, Claims Administration), who have been instrumental in expanding ClaimsPro’s call centre services to their current level of operations by managing client relationships and delivering specific call centre solutions to support their needs. As the new name suggests, the 24-Hour Contact Centre is in operation 24/7 with live Customer Service Representatives answering calls 365 days per year to assist policyholders and claimants through the claims process. Through this service, ClaimsPro supports a diverse client base with unique solutions for corporate programs, insurers, brokers,...