Now is the time for insurers to embrace tech-driven transformation to unlock efficiency, innovation, and long-term profitable growth — By Denise Garth & Glenn Westlake, Majesco — Insurers have operated for decades under traditional models shaped by outdated assumptions around products, pricing, distribution channels, and customer engagement. However, shifts in customer expectations, competitive dynamics, risk profiles, and technology have revealed the inadequacy of the legacy systems they have been utilizing. Today’s insurers face mounting pressure from rising expenses and loss ratios, diminishing profitability, and growing challenges in retaining talent and meeting the demands of customers and even agents. Most operating models were crafted over decades around a myriad of constraints and business assumptions and challenges. These constraints include redundant systems, manual workarounds necessitated by legacy technology, and teams locked into their current culture that limits what they can do. The operating model evolved to support this legacy construct, as – rather than rebuilding foundational systems – insurers have typically layered new technologies over old infrastructures, resulting in inefficient, unprofitable operations with a layered, complex technology foundation that has increased costs rather than decreasing them. Insurers need to change the economics for loss ratios, expense ratios, risk selection, and risk prevention....