Defined Contribution Plan Providers Investing in Digital Experiences and Analytics
Insurers offering retirement plans are focused on driving down costs and attracting new clients, all while retaining existing clients and assets: Novarica Boston, MA (Aug. 18, 2020) – Defined contribution plan providers continue to make technology investments across the value chain in response to regulatory changes, expanded competition, and the ongoing pressure related to margins. In a new Business and Technology Trends report, Business and Technology Trends: Defined Contribution Retirement Plans, research and advisory firm Novarica provides an overview of defined contribution retirement plan provider business and technology issues, data about the marketplace, and several examples of recent technology investments by insurers offering defined contribution retirement plans. “Plan providers must satisfy three constituencies,” said Nancy Casbarro, Vice President of Research and Consulting and co-author of Novarica’s new report. “The brokers and consultants that help firms select defined contribution plans, plan sponsors, and plan participants. Brokers and consultants seek analytics-driven insights. Plan sponsors seek to ensure financial wellness for their employees. And plan participants expect the self-service and user experience they’ve received from other industries, like retail, investment banking firms, and airlines.” Among the key findings of the reports are: Most technology investment goes toward case installation and distribution. Onboarding requires...