Insurable Interest Canadian Insurance Blog

Proactive Status Updates an Area for Improvement Troy, MI (Dec. 9, 2025) – U.S. auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their mobile apps and websites. How effective are these digital tools in delivering on that promise? According to the J.D. Power 2025 U.S. Claims Digital Experience StudySM, customer satisfaction surges when the claims process is managed digitally, but most customers still find themselves needing to go offline to manage key steps along the way. “Across the insurance claims workflow, from first notice of loss to the estimate and ongoing status updates, customer satisfaction scores are highest when customers are able to manage the process via their insurers’ digital apps and websites,” said Mark Garrett, director of global insurance intelligence at J.D. Power. “However, the study reveals several key moments in the claim journey when customers need to move across channels to get more detailed explanations from claim representatives or seek status updates. The more insurers can anticipate the information customers will need and proactively deliver it digitally, the more satisfied—and brand loyal—their customers will become.” Following are some key findings of the 2025 study: Customers look...

Gartner Book “World Without Truth” Spotlights a New Marketing Mandate: Brands Must Tackle the AI-Driven Disinformation Supply Chain Head-On Stamford, CT (Dec. 1, 2025) – By 2027, 50% of enterprises will be investing in disinformation security products or services and TrustOps strategies, up from less than 5% today, according to Gartner, Inc., a business and technology insights company. In the new Gartner book World Without Truth, the authors – Andrew Frank, Distinguished VP Analyst in the Gartner for Marketing Leaders practice; Dave Aron, Distinguished VP Analyst and Gartner Fellow in the Gartner for High Tech Leaders and Providers practice; and Richard Hunter, retired Distinguished VP Analyst and Gartner Fellow – examine how the proliferation of AI-driven misinformation and synthetic media is reshaping the competitive landscape for brands. The authors highlight the urgent need for marketing leaders to anticipate emerging threats and adapt their strategies to safeguard organizational reputation and customer relationships. “Marketers can no longer afford to treat disinformation as someone else’s problem,” said Frank. “The proliferation of automated bot networks means that even well-established brands can find themselves at the center of a synthetic outrage storm overnight. Building resilience against these attacks is now essential to protecting both reputation...

Proprietary model at intersection of telematics and insurance is strong, real-world proof of AI’s transformational impact on industry rich in data, but mired in process San Francisco, CA (Dec. 18, 2025) – Nirvana Insurance, the premier AI-native commercial insurer, is pleased to announce it has secured a preemptive USD$100 million of its Series D led by Valor Equity Partners, with previous lead investors Lightspeed Venture Partners and General Catalyst also doubling down significantly. These top firms reconfirm their conviction in Nirvana following closely on the company’s Q1 2025 Series C. In that short time, Nirvana has nearly doubled its valuation, bringing it to a valuation of $1.5 billion. The new capital will accelerate Nirvana’s mission to both build the world’s first AI-powered operating system for insurance and to expand the company’s unique solution at the intersection of telematics and insurance beyond current product sets. “The promise of AI is not incremental; it gives us an opportunity to rethink industries entirely, from first principles and to create the best solutions for the challenges of today and tomorrow,” said Nirvana CEO Rushil Goel. “At Nirvana, we’re building insurance the way it needs to exist in the AI era: with data at the...

FIRST ONSITE kicks off winter with tips and readiness guides for Canadians Mississauga, ON (Dec. 3, 2025) – First Onsite Property Restoration, Canada’s leading property restoration company, is marking December — the start of meteorological winter — with the annual release of its winter preparedness guides for commercial and residential property owners, residents, and property managers. As we enter December, the Farmers’ Almanac forecasts a classic Canadian winter for 2025–2026, featuring deep freezes, frequent snow, and powerful storms, along with occasional mild, rainy periods in Ontario, Quebec and coastal provinces.[1]Canadians are increasingly concerned about winter-related risks as revealed in First Onsite’s annual property and weather survey.  Compared to 2024, the results showed a significant increase in concerns with 71 per cent worried about winter storms, 68 per cent about extreme cold and burst pipes, and 66 per cent about severe rains and flooding. Beyond weather, 75 per cent of Canadians are concerned about climate change, 70 per cent about power outages, 60 per cent about property fires, and 72 per cent about the cost of major renovations and repairs. See findings by region in the table below.[2] “Colder temperatures, melting snow and freeze-thaw cycles increase risks to homes and commercial...

Toronto, ON (Dec. 12, 2025) – As faith-based communities across Canada enter one of the busiest seasons of the year, Ecclesiastical Insurance is urging places of worship to take extra precautions against increased fire and arson risks. With more candle-lit ceremonies, vigils, processions, decorative lighting, and fluctuating occupancy, December is a period when the likelihood of both accidental and intentional fires increases significantly. “Holiday celebrations bring people together in meaningful ways, but they also introduce additional hazards,” said Colin Robertson, Chief Risk & Customer Officer, Ecclesiastical Insurance. “Candlelit services, vigils, processions, decorative lighting and higher foot traffic can all increase fire risk, while arson remains an ongoing concern for isolated or unoccupied buildings during the winter months.” To support organizations during this high-risk period, Ecclesiastical has developed a suite of fire-safety and arson-prevention resources. Arson: Protecting Places of Worship An Ecclesiastical Specialist School™ online training module designed to help organizations implement an effective arson prevention plan and better protect their property and community. Risk Bulletins Safety Practices for Ceremonies Involving Fire Outlines essential precautions for candlelight services, vigils, processions, and other ceremonies where fire may be present, helping ensure these traditions remain safe. Protecting Places of Worship: Fire Safety Provides...