Artificial Insurance Trends in Insurance
By SortSpoke — The Property and Casualty (P&C) insurance sector faces many complex challenges. Inflation, climate change and social unrest have led to increasing losses, and a hardening reinsurance market makes it more difficult than ever to sustain growth. No wonder P&C carriers worldwide are looking for new, agile approaches to doing business. For many, that means evaluating new technology to see if it can help them get ahead of those thorny market and societal challenges. Artificial intelligence (AI) is one such technology on the minds of many, and for good reason. It holds great potential for improving workflows in insurance companies—everything from triaging underwriting submissions to customer communication, marketing, and assisting with claims processing. AI is not a panacea, though. It won’t miraculously solve every single technical and labor problem insurance companies face. So, how can it best fit into P&C insurance operations? Carriers are just now starting to understand how it will be. SortSpoke polled our field experts and shared their insights on the major trends in AI P&C insurance carriers can expect to see this coming year. We explore AI’s wider social and economic impact in 2024 and beyond. Key technological and societal trends in AI that...