Manulife Selects Adaptive ML as Reinforcement Learning Engine to Scale Enterprise AI
Partnership accelerates progress on Manulife’s proprietary AI platform with real-time model optimization Toronto, ON (Dec. 22, 2025) – Manulife Canada is pleased to announce that it has chosen Adaptive ML to provide model fine-tuning technology as part of its enterprise AI platform. Adaptive ML, a New York-based private AI software company, provides a reinforcement-learning-powered engine to fine-tune, evaluate, and deploy open-source small language models (SLMs) for enterprise applications. These capabilities will enable Manulife to adjust and deliver AI solutions that will ultimately drive value and improve customer experience. The Adaptive ML system continuously learns and adjusts AI models in real-time from new data and user feedback. The Adaptive Engine uses reinforcement learning (RL) to fine-tune models for specific business goals, making them more accurate and efficient over time. “We continue to accelerate progress on our AI platform and Adaptive ML’s capabilities position us to deliver breakthrough solutions that enhance speed, accuracy, and innovation. In addition to using large language models (LLMs) for certain use cases, the targeted use of specialist language models tuned on this platform will seek to provide both accuracy and cost efficiency benefits,” said Jodie Wallis, Global Chief AI Officer at Manulife. “Manulife is proud to be a...