Insurable Interest Canadian Insurance Blog

Generative AI streamlines translation of member communications and documents for Medicare Advantage Organizations Toronto, ON (Jan. 15, 2025) – Messagepoint Inc. is pleased to announce that it has been named a winner for the second consecutive year in the 2025 BIG Innovation Awards, presented by the Business Intelligence Group, in the software category. The Healthcare Touchpoint Exchange, a SaaS solution designed to support Medicare Advantage Organizations (MAOs) in preparing health plan materials, was recognized for its groundbreaking new AI-powered translation capabilities. “The demand for translated Medicare Advantage materials has surged in the last few years due to regulatory changes and growing recognition of diverse member needs. For years, MAOs have relied on fragmented, expensive and time-consuming translation services for member materials, frequently rushing to meet the stringent deadlines of the Centers for Medicare and Medicaid Services,” said Sohail Malik, vice president, Healthcare Solutions at Messagepoint. “Messagepoint’s AI-powered translation and translation accuracy checks enable translation of these complex materials faster, more affordably and with greater accuracy than ever before. We’re honored to be recognized by the Business Intelligence Group for this innovation.” The Healthcare Touchpoint Exchange leverages Messagepoint’s no-code content authoring environment to automate and streamline the preparation of complex, regulated...

Toronto, ON (Jan. 14, 2024) – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is pleased to is pleased to share that it closed 2024 with strong growth. A 9% year-over-year increase drove top-line revenue to its highest point in the company’s 29-year history. Crawford Technologies attributes its continued success to being closely attuned to its customers’ most critical business needs, resulting in solutions and services that fully support their evolving requirements in a competitive market landscape. In addition to the impressive financial results, Crawford Technologies achieved milestones in customer satisfaction due to a company-wide focus on customer-focused initiatives that included the integration of an AI-powered chatbot into its website to provide instant customer support. Additionally, it reported that 90% of new customers adopted its subscription-based services, another validation of the business value Crawford Technologies’ solutions bring to organizations and its high regard for long-term customer partnerships. Milestones in customer satisfaction also included an increase in the company’s Net Promoter Score (NPS), which rose from 73 to 81, underscoring an impressive return on its commitment to delivering continued positive customer experiences. Providing a positive experience is part of the company’s internal culture as well....

Eight projects were granted a total of $5 million to support the development and deployment of novel insurance solutions that promote and increase the adoption of energy transition technologies New York, NY (Jan. 14, 2025) — InnSure, a nonprofit innovation hub catalyzing novel insurance solutions that address climate change risk, is pleased to announce the winners of the $5 million Insurance Innovation Prize. The program, administered by InnSure and supported by the New York State Energy Research and Development Authority (NYSERDA), offers awards for the development and deployment of novel insurance solutions that promote and increase the adoption of energy transition technologies. Each winning project will promote the launch of solutions that fill insurance coverage gaps for the most emissive sectors: energy, buildings, and transportation, in New York and across the nation. The Prize winners are as follows: EcoStrat and New Energy Risk are partnering to provide feedstock supply insurance, which de-risks and stabilizes biomass feedstock supply chains, enabling the commercialization and financing of breakthrough technologies in the bioenergy markets. Energetic Capital is creating an embedded tax credit insurance policy to reduce transaction costs and enable more tax investment for small- and medium-sized projects. EVStar is bringing extended warranty policies...

Toronto, ON (Jan. 14, 2025) – Canadian Broker Network (CBN), Canada’s leading network of independent insurance brokers, is pleased to welcome Sutherland Insurance, from Guelph, Ontario, as its newest member. “Joining CBN will provide improved carrier relationships, and industry-leading best practices, enabling us to better serve our clients and expand our reach. By leveraging the network’s collaborative resources and operational support, we aim to streamline workflows, win key accounts, and position ourselves as a stronger, more innovative player in the Ontario market and beyond. Further to that, the tech stack and data analysis contributions we can share will only make us all stronger,” said Zac Sutherland, President at Sutherland Insurance. As a new member of our network, Sutherland Insurance continues to operate independently serving their local community but gets the power and potential from their CBN peers, their new strategic partners. “We are excited to welcome Sutherland to our expanding CBN community,” said Lorie Phair, President of CBN. About the Canadian Broker Network Canadian Broker Network (CBN) is an alliance of leading independent insurance brokerages representing more than 30 member firms with $3.5 billion in property casualty premiums, as well as employee benefits and life and financial services, with over...

Toronto, ON (Jan. 13, 2025) – CSIO is pleased to announce Wawanesa Insurance has achieved CSIO’s eDocs Certification by successfully programming the updated eDocs Standards. This ensures that all of Wawanesa’s eDocs reflect the updated codes and descriptions. Wawanesa’s Certification confirms their ability to seamlessly send the updated eDocs codes and descriptions to Broker Management Systems (BMS). As the BMS vendors have deployed the updated eDocs into production, Wawanesa’s brokers will receive clearly labelled eDocs in their BMS. This eliminates the extra step of opening each eDoc to identify the nature of a document. Wawanesa’s eDocs Certification highlights their continued support for brokers, resulting in significant time savings and improved workflow efficiency. “We understand how busy brokers are, which is why, as part of our commitment to being a trusted partner, Wawanesa continues to invest in technological solutions designed to make their lives easier,” said Cam Muckosky, Vice President, Digital Delivery at Wawanesa. “We’re proud to work with CSIO to drive industry-wide alignment around eDocs, helping to create more consistency and efficiency for brokers.” “Wawanesa’s Certification provides brokers with an efficient operational process for handling eDocs,” said Catherine Smola, President & CEO of CSIO. “Their achievement marks an important step...