Insurity Expands Integration with Glia to Enhance Customer and Agent Interactions Across Core Insurance Solutions
Embedding Glia’s digital-first technology into Insurity’s suite of insurance solutions enables insurers to modernize customer interactions, drive higher satisfaction, and optimize core operational processes Hartford, CT (Mar. 27, 2025) – Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, is pleased to announce it has expanded its integration with the Insurity Interaction Platform, powered by Glia, to further enhance the digital experience for insurers, agents, and policyholders. This new integration brings seamless communication capabilities to Policy Decisions Evolution, Sure Premium Audit, Sure Loss Control, and Insurity Workers’ Comp Suite, enabling insurers to interact more effectively within the Insurity interface. With Glia’s ChannelLess® architecture, insurers can engage with agents and policyholders via voice, chat, video, and AI-powered automation within the same platform. This integration drives greater operational efficiency while ensuring a frictionless, real-time user experience by eliminating the need to switch between disconnected systems. “In today’s landscape, customer and agent expectations are higher than ever,” said Sylvester Mathis, Chief Insurance and Chief Revenue Officer. “Integrating the Insurity Interaction Platform, powered by Glia, across key solutions empowers insurers to seamlessly engage with their agents and policyholders within the Insurity ecosystem, improving response times, streamlining operations, and elevating the...