The C-Suite Verdict: Conning Releases 2025 Survey on AI & Insurance Technology
Third Annual Survey Reveals Strong Trends in Generative AI Adoption, and Workforce Transformation Hartford, CT (June 25, 2025) – Conning, a leading global investment management firm, has announced the findings from its third annual survey on AI & insurance technology, AI in Insurance: The C-Suite Verdict. The report highlights how U.S. insurers are increasingly integrating artificial intelligence into their workflows across impact areas, prompting a shift toward upskilled workers and key implications for cyber risk management. “With 90% of the respondents in some stage of Generative AI evaluation and 55% in early or full adoption, Generative AI has shown the strongest uptick amongst all AI technologies. Insurers are ramping up their investment in and adoption of AI as an integral part of their workflow,” said Manu Mazumdar, Head of Data Analytics and Insurance Technology, Insurance Research at Conning and author of the report. The survey reveals several trends in AI adoption across the industry, including: Generative AI gains prominence – While utilization of GenAI was minimal in last year’s analysis, 55% of respondents now report that they are at either early or full adoption stages. AI increasingly leveraged for claims – Alongside other areas of business, operations and claims processing...