KPMG expands global alliance partnership with ServiceNow

KPMG expands global alliance partnership with ServiceNow to co-innovate, increase client value and create new growth opportunities

London, UK (May 6, 2026) – KPMG is pleased to announce the expansion of its global alliance relationship with ServiceNow, establishing a multi-year commitment and US$40 million in services over the next three years to help clients accelerate AI-powered transformation across the enterprise, reinforcing KPMG’s position as a leading ServiceNow partner.

The enhanced relationship builds on the AI-first commitments both organizations have made — beginning with KPMG UK’s recognition as one of the first and largest users in Europe to deploy ServiceNow AI Agents in a live environment, followed by KPMG US’s early adoption of the ServiceNow AI Control Tower to operate AI at scale. These efforts anchored by KPMG AI Trust services and Global Business Services, reflect KPMG firms’ approach of using advanced capabilities internally to help clients adopt them with confidence.

“Every organization I talk to has moved past whether to use AI,” said Michael Park, SVP, Global Partnerships and Channels at ServiceNow. “The question now is how to get from ambition to outcomes fast. ServiceNow brings the AI Control Tower, the agentic workflows, and the governance. KPMG brings the advisory depth and change leadership to activate at scale. Together, we are eliminating the detours and driving real value.”

Accelerating AI-powered transformation

Under the multi-year agreement, KPMG and ServiceNow are making joint investments across three areas to help clients move from AI use cases to workflow transformation:

• Implementation services: ServiceNow is investing in consulting services with KPMG firms to deploy AI technologies — including the ServiceNow AI Control Tower and Now Assist agentic AI capabilities — for clients, helping to accelerate time to achieving tangible value.
• Market activation: ServiceNow is providing development funds to support joint go-to-market initiatives across industries and functional domains. With a focus on increased executive engagement, they are helping clients optimize their operations by utilizing ServiceNow technology for enterprise-wide transformation.
• Technology access: A central pillar of the alliance partnership is a shared go-to-market strategy around Global Business Services (GBS), where both organizations see growing client demand for scalable operating models and AI-powered workflow transformation. To meet this need, ServiceNow is providing KPMG firms with full production licenses to be deployed across KPMG Ignition centers, showcasing the capabilities of GBS, enabling immersive demonstrations and co-creation sessions with clients.

“This is more than an expansion of our relationship; it’s about doing the work together,” said Gary Plotkin, Global ServiceNow Practice Leader and Digital Platforms Practice Leader, KPMG US. “KPMG firms and ServiceNow share a deep commitment to helping organizations modernize how work gets done by putting advanced intelligence into action. By using ServiceNow’s advanced AI and Global Business Services capabilities within KPMG firms, we’re showing clients how to transform their businesses at scale. That’s where the real value is created.”

KPMG firms and ServiceNow are working together to help clients move from AI experimentation to enterprise impact through a connected set of capabilities that enable organizations to build, govern and activate intelligent, action‑oriented workflows through ServiceNow tools including:

• ServiceNow AI Agent Studio: A unified environment for building, customizing and managing autonomous AI agents and workflows.
• ServiceNow AI Control Tower: A central hub for the governance and management of agentic AI initiatives.
• ServiceNow Now Assist: Generative AI capabilities embedded across the ServiceNow platform that help employees shift from information-seeking to action-oriented workflows, automating routine tasks and enhancing decision-making.

As ServiceNow’s 2026 Worldwide Core Business Partner of the Year, KPMG was recognized for enabling organizations to modernize and connect their enterprise functions using ServiceNow. This is a testament to KPMG firms’ deep platform capabilities and ability to drive meaningful transformation for clients.

Transforming operations with agentic AI: Global Business Services with KPMG Velocity

As organizations increasingly look for practical ways to simplify operations, improve productivity and connect work across traditionally siloed functions, Global Business Services with KPMG Velocity is helping clients bring people and AI agents together on a single platform to orchestrate workflows across finance, procurement, human resources and IT. Enabled by the ServiceNow AI Platform and backed by KPMG firms’ industry and functional experience and transformation capabilities, the offering is designed to help clients move beyond point automation to more integrated, resilient and value‑driven operations, enhancing collaboration, decision‑making and the day‑to‑day experience for employees and stakeholders.

For example, KPMG UK is currently working with a leading global industrial manufacturer to rethink their approach to cross-functional service delivery, bringing global business services together into a single, coherent platform. Leveraging the latest agentic AI developments and HR Service Delivery and Source-to-Pay Operations from ServiceNow, implementation of a single portal will transform GBS and help deliver technology-enabled services, consumer-grade experience, and the next level of business performance to agents and customers alike.

Mutual investment to drive long-term impact

KPMG firms have accelerated the purchase of new ServiceNow licenses, bringing more of the ServiceNow AI Platform capabilities to our people, strengthening the foundation for building, deploying and governing AI across the enterprise.

For KPMG, the ServiceNow AI Platform supports quality outcomes, reduced administrative burden, and a focus on more strategic and rewarding work. A human‑centric approach helps ensure that AI augments human judgment rather than replaces it, reshaping roles, accelerating career growth, and elevating the impact of our people. Through leading tools, ongoing upskilling and redesigned operating models that bring humans and AI agents together as teammates, KPMG is building an adaptable workforce and helping to set a new standard for how organizations can unlock value from AI responsibly and at scale.

KPMG is committed to embedding artificial intelligence into the fabric of how work gets done, enabling our people to deliver higher quality outcomes, reduce administrative burden, and focus on more strategic and rewarding work.

“Embedding these AI-powered tools directly into our internal systems, KPMG firms are not only helping to improve productivity internally but also demonstrating firsthand the trawnsformative potential we bring to clients through the ServiceNow platform,” said Kelle Fontenot, Chief Digital Officer, KPMG US.

To learn more about how KPMG firms and ServiceNow can help you utilize AI to improve how work gets done across your organization, visit kpmg.com/servicenow.

About KPMG International

KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. “KPMG” is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively. KPMG firms operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. Each KPMG member firm is responsible for its own obligations and liabilities. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. For more information, visit www.kpmg.com.

Unless indicated otherwise, throughout this document, “we”, “KPMG”, “us” and “our” refers to the KPMG global organization, to KPMG International Limited (“KPMG International”) and/or to one or more of the member firms of KPMG International, each of which is a separate legal entity.

About ServiceNow

ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. For more information, visit www.servicenow.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Source: KPMG International

Tags: Artificial Intelligence (AI), Innovation, KPMG, partnership, ServiceNow, Transformation