Humania Assurance Transforms Compliance Operations with Koïos Intelligence
Montreal, QC (May 4, 2023) – Koïos Intelligence is pleased to announce that Humania Assurance, a Quebec-based Canadian life and health insurance company, has selected its AI-driven platform, Olivo, to automate quality assurance and regulatory compliance across its life insurance workflows.
Olivo, Koïos Intelligence’s multi-agent AI platform, streamlines insurance workflows by combining conversational AI, intelligent document processing, and advanced automation capabilities. Its compliance module validates information consistency across multiple sources, evaluates applications against underwriting and regulatory requirements, and generates risk profiling summaries. Aligned with Humania’s systems, Olivo adapts to product-specific rules and regulatory requirements across multiple distribution channels. It also provides reviewers with structured reporting and direct access to supporting documentation, enabling more efficient and targeted audits. Olivo is built with strict confidentiality controls to protect sensitive customer data throughout ingestion and processing.
“Our compliance teams were spending countless hours manually reviewing calls and documents to verify identity, health questionnaires, and policy accuracy,” said Luc Thibault, Senior Vice President, Operations. “Koïos Intelligence’s platform now automatically transcribes our agent-client interactions, aligns what was said with what was declared in forms, and flags discrepancies instantly with timestamped evidence. This allows us to conduct thorough audits at a scale that was previously impossible while ensuring our reviewers can focus on complex cases that require human judgment.”
With the initial deployment Olivo already delivers strong value by enabling reviewers to focus on high-risk or complex policies. As the models continue to mature, accuracy is expected to improve further, amplifying these benefits. This implementation marks key milestone of Humania’s broader AI transformation journey, with plans to expand automation across additional workflows over time.
“Humania’s strong operational discipline and commitment to regulatory rigor made them an ideal partner for Koïos. With Olivo, we are transforming compliance from a manual control function into a scalable, AI-driven operation, while embedding it within a fully conversational platform that manages the entire insurance lifecycle.” said Mohamed Hanini, CEO and CTO of Koïos Intelligence. “By combining our voice AI infrastructure with real-time validation and multi-agent orchestration, we ensure full alignment between conversations, disclosures, and policy data at scale and with complete traceability. This deployment represents our broader AI factory model: enabling insurers to industrialize AI use cases across distribution, servicing, compliance, and underwriting, accelerate deployment cycles, and generate measurable efficiency gains across all lines of business.”
About Koïos
Koïos Intelligence provides Olivo, a multi-agent, omnichannel AI platform that streamlines insurance workflows across the entire policy lifecycle and lines of business. The platform offers a broad range of integrations with core insurance systems, including policy and claims management platforms, CRMs, LMSs, telephony, and scheduling systems. Koïos also delivers private, insurance-specific large language models that can be deployed in any environment, ensuring data residency, security, and cost efficiency. Koïos Intelligence solutions are compliant with GDPR, HIPAA, and AMF regulations. For more information, please visit koiosintelligence.ca.
About Humania Assurance
With over 150 years of history, Humania Assurance is a Canadian mutual company recognized for its personalized approach and distinctive customer experience. It offers a range of life, disability, critical illness, and travel insurance products, with a mission to make insurance more accessible. Supported by a strong network of partners and driven by a culture of continuous innovation, Humania stands out for its ability to design personalized insurance solutions that evolve with the needs of individuals, families, and organizations. For more information, visit www.humania.ca.
Source:Humania Assurance
Tags: Artificial Intelligence (AI), automation, compliance, Humania Assurance, InsurTech, InsurTech Spotlight, Koios Intelligence, partnership, platform, Transformation