Insurable Interest Canadian Insurance Blog

Montreal, QC (Sept. 18, 2023) – Humania Assurance continues its digital transformation by integrating artificial intelligence into its claims management through the deployment of the Curant platform. “Behind every claim is a person waiting for a swift response and reassuring support. The Curant platform will enable our claims teams to benefit from enhanced technological support, reducing administrative tasks so they can dedicate more time to policyholders and colleagues involved, regardless of their role,” says Luc Thibault, Senior Vice-President, Operations. Designed specifically for the insurance sector, the Curant platform automates the extraction and standardization of data from documents, systems, and communications. Humania recognized the strategic potential of advancing its legacy of technological innovation through an investment in Curant.ai. The initiative has exceeded our initial expectations, particularly thanks to their advanced security architecture, which integrates seamlessly with our core ecosystem. “This partnership will enable us to accelerate our strategic vision for artificial intelligence while addressing a critical need in our disability and life insurance operations. This solution will transform the efficiency, consistency, and job satisfaction of our claims professionals. It is important to clarify that artificial intelligence acts as a facilitator and accelerator of the process. Final decisions remain in the hands of our experts, who...

Convergence of AI Infrastructure Investment and AI Embedding into Software and Services is Driving AI Spending to Unprecedented Levels Stamford, CT (Sept. 30, 2026) – Worldwide spending on AI is forecast to total $2.7 trillion in 2026, a 49.5% increase year-over-year, according to Gartner, Inc., a business and technology insights company. “Demand for AI infrastructure (including AI-optimized IaaS, AI-optimized servers, AI network fabric, AI processing semiconductors and devices) to support anticipated future workloads remains strong and inelastic to pressures from memory-related pricing increases,” said John-David Lovelock, Distinguished VP Analyst at Gartner. “The buildout of AI data center capacity is the largest infrastructure project humanity has even undertaken. The capacity growth from hyperscalers and service providers purchasing AI-optimized servers will continue to be the largest single area of spending.” In the software market, vendors across different software types are rapidly embedding agentic AI within their existing products to maintain relevance in the market and defend against new cross-functional agents (see Table 1). With GenAI firmly in the Trough of Disillusionment in 2026, enterprises are using these simpler embedded AI features from their incumbent software providers to grow operational efficiency and automate workflows, improve customer engagement and enhance decision making. Table 1:...

With legal fees rising and disputes putting growing pressure on Canadian organizations, BFL CANADA’s new offering provides proactive legal protection for organizations and individuals, helping them address issues early, mitigate risk, and reduce the likelihood of costly claims, disputes, and litigation Montreal, QC (Sept. 30, 2026) – BFL CANADA, one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in Canada, is proud to announce the launch of its new proprietary Legal Expense Insurance and Assistance Solution. This innovative offering combines insurance protection, technology, and human expertise to help clients access legal support more easily, manage legal risk proactively, and navigate legal challenges. Developed in collaboration with LawVo, Canada’s first truly AI-enabled legal support platform backed by licensed legal professionals, the solution reflects a proactive approach to legal risk management. It brings together Legal Expense Insurance (LEI) coverage, a 24/7 legal assistance centre and practical legal tools, including AI-powered legal information and document resources, in a single integrated offering. By providing immediate access to legal guidance, practical tools, and licensed legal professionals when advice is needed, the Legal Expense Insurance and Assistance solution helps clients address legal issues before they escalate while providing...

Ancaster, ON (Sept. 284, 2026) – CREST Insurance Group and SIB Corp. are pleased to announce a partnership that will create a dynamic, independent insurance distribution platform serving clients across North America. The partnership establishes a platform with more than $2.5 billion in gross written premium, over 2,000 employees, 500 carrier relationships, and more than 230 locations in Canada and the United States. “This partnership brings together two growth-oriented organizations with a common belief that local expertise and entrepreneurial leadership remain the foundation of exceptional client service,” said Ted Puccini, President & CEO of SIB. “Our union is about building for the future,” said Cody Ritchie, President & CEO of CREST. “Together, we are creating a platform that fosters local expertise while opening new opportunities for our employees, clients, and insurance partners.” “Scale creates opportunity,” Puccini added. “This partnership strengthens our ability to attract talent, execute on an ambitious corporate development plan, invest in innovation, deepen carrier relationships, and deliver even greater value to our clients.” “Together, SIB and CREST are creating a platform built for the future: combining entrepreneurial leadership, local expertise, and North American reach. The partnership strengthens the organization’s ability to grow and deliver exceptional value across...

Canadians can now explore CoverMe Travel insurance with a plugin in ChatGPT, making it easier to discover coverage options and plan their travels Toronto, ON (Sept. 28, 2026) – Manulife is pleased to announce the launch of a new CoverMe plugin in ChatGPT, making it easier for Canadians to explore travel insurance and receive a personalized quote. The launch effectively marks a first-of-its kind plugin in ChatGPT, as well as Manulife’s first plugin in ChatGPT globally. Combining Manulife’s leadership in travel insurance with its ambition to become an AI-powered organization, this plugin helps meet travellers in the digital experiences they already use to research and plan their trips. Travel planning is happening increasingly in digital and AI-powered environments, creating new opportunities for brands to support customers earlier in the travel experience. The launch builds on Manulife’s focus to leverage AI to improve customer experiences by making information and services easier to access when and where customers need them. “Being a trusted travel companion means showing up for Canadians throughout their journey–not just when they need to submit a claim,” said Pamela Wong, Head of Affinity at Manulife. “By bringing CoverMe Travel to ChatGPT, we’re meeting travellers where they’re already researching...

Analysis of 91 Fortune-100 companies finds 24% more links between reported risks than in 2019 AI risk broadens rapidly across sectors, emerging as a key point of connection that could accelerate the transmission of shocks Supply chains link geopolitical, tariff, climate, pandemic and cyber risks, creating new routes for disruption to cascade across sectors Zurich, Switzerland (Sept. 25, 2026) – Risks are becoming increasingly interconnected, creating new pathways through which relatively contained shocks can ripple faster and further through the economy. New joint analysis by Swiss Re Institute and LSE finds 24% more links between risks reported by 91 Fortune-100 companies than in 2019, with AI and supply chains emerging as key points of connection. The findings point to a broader shift in systemic risk as threats increasingly interact across financial, digital, natural-hazard and socio-economic systems. The severity of the next systemic crisis may depend less on the size of the initial shock than on where it hits and how widely its effects spread. Growing dependence on common suppliers, technology platforms and critical infrastructure means disruption in one area can increasingly cascade into seemingly unrelated parts of the economy. Jérôme Haegeli, Group Chief Economist and Head of Swiss Re Institute,...

Deloitte’s “2026 Enterprise Cost Transformation Survey” finds that while 96% of organizations are carrying out cost transformations, only 14% captured the full value of their initiatives 96% of organizations surveyed are pursuing, have completed, or are planning a cost transformation. 76% have made — or plan to make — their cost transformation commitments public. 67% expect to meet or exceed their overall targets, yet only 14% fully captured the value targeted by their highest-priority initiative last year. 77% expect to invest between $0.20 and $0.90 for every dollar of savings targeted, but just 24% account for value leakage when setting targets. 55% of organizations pursuing AI-enabled cost transformation say their current technology environment cannot fully support those efforts. New York, NY (Sept. 10, 2026) – Organizations are increasingly using cost transformation to create capacity for growth, technology investment and resilience, but many are struggling to convert ambitious commitments into measurable results, according to Deloitte’s “2026 Enterprise Cost Transformation Survey.” Cost transformation is moving from a defensive cost-cutting exercise to a strategic lever for growth. Yet Deloitte’s 2026 survey shows that leadership confidence, public commitments, and ambitious cost- savings targets are outpacing execution and delivery realities. While 67% of executives expect...