Insurable Interest Canadian Insurance Blog

CIOs Must Strive to be Vanguards, a Cohort That Delivers Better Business Outcomes While Also Reporting High CEO-Perceived AI Value Stamford, CT (Oct. 26, 2026) – Only 13% of CIOs reported their enterprise has realized significant or transformational value from AI so far according to Gartner, Inc., a business and technology insights company. While AI use cases have accelerated over the past two years, the likelihood of use case success remains one in five. Speaking at Gartner IT Symposium/Xpo, Alicia Mullery, VP Analyst at Gartner, said, “Volume is not value. AI is creating a reckoning for organizations that lack fundamental disciplines, such as defining use-case value ahead of time and establishing criteria for when to walk away.” The Gartner 2027 CIO and Technology Executive Agenda survey of 2,002 CIOs and technology executives from May to July 2026 found that vanguards, defined as CIOs who are delivering better performance on business outcomes while also reporting high CEO-perceived AI value, are more likely to establish stopping rules at two points in the lifecycle: pilots and production. Defining these guidelines becomes essential as organizations rapidly transition from initial experimentation to active deployment across GenAI, traditional AI and AI agents. Organizations with guidelines for determining...

Amica Ranks Highest in Customer Satisfaction in JD Power Auto Claims Study Customer satisfaction is improving for repairable claims as repair shop backlogs ease and cycle times improve 26% of auto insurance claims are total losses, creating a drag on customer satisfaction Among total loss claimants with loans on their vehicles, 25% receive payouts that are less than they currently owe Troy, MI (Oct. 27, 2026) – How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power 2026 U.S. Auto Claims Satisfaction StudySM, that depends on whether the damage is repairable or not. This year, overall customer satisfaction with the auto insurance claims process improves 4 points (on a 1,000-point scale) when damages are repairable but declines 12 points when vehicles are deemed a total loss, marking a third consecutive year of declining satisfaction for total loss claims. Overall, 26% of auto insurance claims were classified as total losses in 2026, up from just 16% four years ago as vehicle repairs become more costly, more customers keep their vehicles on the road longer and higher deductibles remove smaller repairs from the claim process. “A complex mix of...

Ten innovators selected for solutions that help Canadians live longer, healthier, more financially secure lives Manulife also launched a new approach to rewards, rooted in health, wealth and longevity, with new Visa Infinite® and Visa Platinum® cards Toronto, ON (Oct. 13, 2026) – Manulife, in collaboration with UpLink, the World Economic Forum’s early-stage innovation initiative, is pleased to announce the winners of the ‘Shaping Canada’s Longevity Advantage Challenge,’ the third and final challenge in a multi-year partnership focused on advancing longevity innovation. Open to innovators from Canada and around the world, the challenge sought practical, near-term solutions that can improve health, financial resilience and social connectedness for Canadians while fostering purpose and opportunity across generations. As Canadians live longeri and more multi-stage lives, new solutions are needed to help people thrive across those additional years through better health, stronger financial resilience, meaningful social connection and a greater sense of purpose. The winning cohort showcases innovative approaches to helping Canadians navigate longer lives while supporting caregivers, families and communities. The 10 winners of the ‘Shaping Canada’s Longevity Advantage Challenge’ are: Amical (Quebec City, QC), which delivers an AI-powered companion through a familiar telephone interface to support older adults and people living with...

Three Tactics CIOs Can Use to Deliberately Manage AI Value and Risk Stamford, CT (Oct. 19, 2026) – Despite the rapid risks introduced by AI, CIOs remain well-positioned to effectively manage AI governance and deliver business value, according to Gartner, Inc., a business and technology insights company. During the opening keynote of Gartner IT Symposium/Xpo, Gartner analysts told the audience of over 7,500 CIOs and IT executives that value and risk are interconnected, and the challenge for CIOs is to compound value faster than risk. “People are doing more with AI than ever before, and 58% of leaders said they are seeing some positive value from their AI initiatives, according to a Q2 2026 Gartner survey of over 1,000 functional leaders,” said Daryl Plummer, VP, Distinguished Analyst and Gartner Fellow. ”While many organizations are seeing pockets of AI success, they are struggling to consistently replicate and scale that value across the enterprise.” At the same time, AI risk continues to accelerate. CIOs and IT leaders report to Gartner that AI risk is growing faster than AI value in their organizations. “However, the value-potential is high. The new CIO imperative is to align value with risk and align safety with governance,”...

New research shows disconnect between the importance employees place on benefits decisions and how infrequently many engage with benefits outside enrollment season Findings highlight opportunity for employers to provide more year-round benefits education New York, NY (Oct. 14, 2026) – As open enrollment season approaches, a new survey from New York Life finds that employees are approaching workplace benefits more like consumers evaluating purchases than workers selecting employer-provided perks. The findings point to a disconnect between the importance employees place on benefits decisions and how infrequently many engage with voluntary benefits outside enrollment season. This creates an opportunity for employers to make benefits education more relevant and accessible throughout the year. Results indicate: Against a backdrop of financial pressure, seventy-one percent of workers closely evaluate whether voluntary benefits provide good value for their money, rising to 83 percent among Gen Z employees. Sixty-five percent say they have not used or explored voluntary benefit options outside the open enrollment period. Half of employees primarily think about benefits only during open enrollment. Just 15 percent think about benefits throughout the year. The findings are especially relevant amid continued household financial pressure: 54 percent cite inflation and the cost of living as a...