Insurable Interest Canadian Insurance Blog

Insurers gain speed and precision across the insurance lifecycle to launch products faster, assess and price risk more effectively, and resolve claims sooner San Mateo, CA (Oct. 27, 2026) – Guidewire has launched a new platform approach to agentic insurance, giving insurers an open, secure, and complete foundation for putting AI to work across the insurance lifecycle. By bringing together the applications, data, workflows, and controls insurers need, Guidewire sets out a practical model for moving from isolated AI experiments to governed agents that improve the speed and precision of insurance decisions and actions. “Insurance is a business of decisions and actions made in context,” said Mike Rosenbaum, chief executive officer, Guidewire. “By embedding agentic capabilities where insurers already run their core operations, Guidewire gives agents the context and controls they need to work with speed and precision on a proven durable foundation.” Guidewire agents run on the same trusted platform as its core applications and work with an insurer’s current data and workflows. For agents to work effectively, they need to know what is true, what has already been done, and what they are allowed to do. The platform’s controls enforce those boundaries with consistent security and a clear audit...

New document-review agents flag missing, inconsistent and unsupported information in claims, case files and regulatory submissions, with human oversight and a full audit trail built in Waterloo, ON (Oct. 27, 2026) – Expeflow is pleased to announce it has launched governed AI agents for document review. The agents help regulated organizations catch errors, gaps and inconsistencies in high-stakes documents before those problems turn into delays, compliance exposure or costly rework. The agents check each document against approved sources, systems of record and policies. They flag contradictions, missing data, incomplete sections and unsupported claims. Every finding links to the evidence behind it, so reviewers can see what was flagged, why it was flagged and what needs follow-up. “Organizations need to process more information without taking on more risk,” said Terry Stepien, CEO of Expeflow. “Our document-review agents add a controlled verification layer to document-driven work. Teams catch issues earlier, skilled reviewers spend their time on the exceptions that matter, and there is a clear record of how every finding and decision was reached.” Built for regulated, document-heavy work Expeflow is designed for workflows where inaccurate or incomplete information carries real consequences. These include healthcare and financial administration, insurance claims, applications, contracts,...

CIOs Must Strive to be Vanguards, a Cohort That Delivers Better Business Outcomes While Also Reporting High CEO-Perceived AI Value Stamford, CT (Oct. 26, 2026) – Only 13% of CIOs reported their enterprise has realized significant or transformational value from AI so far according to Gartner, Inc., a business and technology insights company. While AI use cases have accelerated over the past two years, the likelihood of use case success remains one in five. Speaking at Gartner IT Symposium/Xpo, Alicia Mullery, VP Analyst at Gartner, said, “Volume is not value. AI is creating a reckoning for organizations that lack fundamental disciplines, such as defining use-case value ahead of time and establishing criteria for when to walk away.” The Gartner 2027 CIO and Technology Executive Agenda survey of 2,002 CIOs and technology executives from May to July 2026 found that vanguards, defined as CIOs who are delivering better performance on business outcomes while also reporting high CEO-perceived AI value, are more likely to establish stopping rules at two points in the lifecycle: pilots and production. Defining these guidelines becomes essential as organizations rapidly transition from initial experimentation to active deployment across GenAI, traditional AI and AI agents. Organizations with guidelines for determining...

Amica Ranks Highest in Customer Satisfaction in JD Power Auto Claims Study Customer satisfaction is improving for repairable claims as repair shop backlogs ease and cycle times improve 26% of auto insurance claims are total losses, creating a drag on customer satisfaction Among total loss claimants with loans on their vehicles, 25% receive payouts that are less than they currently owe Troy, MI (Oct. 27, 2026) – How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power 2026 U.S. Auto Claims Satisfaction StudySM, that depends on whether the damage is repairable or not. This year, overall customer satisfaction with the auto insurance claims process improves 4 points (on a 1,000-point scale) when damages are repairable but declines 12 points when vehicles are deemed a total loss, marking a third consecutive year of declining satisfaction for total loss claims. Overall, 26% of auto insurance claims were classified as total losses in 2026, up from just 16% four years ago as vehicle repairs become more costly, more customers keep their vehicles on the road longer and higher deductibles remove smaller repairs from the claim process. “A complex mix of...