Insurable Interest Canadian Insurance Blog

Messagepoint announces launch of MARCIEAssist™, the first agentic AI capability to automate the work of Customer Communications Management Toronto, ON (June 4, 2026) – Messagepoint, a leading customer communications management (CCM) solutions provider, is pleased to announce the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management. With MARCIEAssist, Messagepoint is introducing a fundamentally new model for customer communications management (CCM)—one where users no longer need to manually execute complex tasks. Instead, users simply describe what they want to accomplish, and MARCIEAssist intelligently plans and executes supported actions across content, rules, data, and templates—while keeping users fully in control. Organizations operating in regulated industries face increasing pressure to deliver accurate, compliant, and highly personalized communications across channels—yet CCM platforms still rely on manual processes that are time-consuming, complex, and dependent on specialized expertise. MARCIEAssist was specifically designed to address these challenges by leveraging agentic AI to do the heavy lifting of CCM work, dramatically reducing the time and effort required to manage communications. The first release of MARCIEAssist supports three core functions in Messagepoint: Automating key content operations such as creating, editing, and refactoring content objects Providing insights into content, rules, and communications...

IBM is announcing a significant milestone in our strategy to help enterprises modernize mainframe applications, bringing new levels of efficiency, productivity and intelligence to the IBM Z application development lifecycle — By Michael Kwok, Vice President, IBM Bob; Canada Lab Director — IBM Z is a family of enterprise-grade mainframe computer servers designed by IBM. Known for their legendary reliability (the “Z” originally stands for “zero downtime”), they are the backbone of the global economy, processing roughly 70% of all financial transactions worldwide. These modern compute stacks are built for massive-scale, mission-critical operations where failure is not an option. — We are excited to introduce IBM Bob Premium Package for Z, which integrates and enhances the capabilities of IBM watsonx Code Assistant for Z to deliver advanced features for enterprise-scale mainframe applications. IBM Bob Premium Package for Z is currently available in private preview. AI-powered tool for enterprise developers Modern developers expect a cutting-edge, agentic integrated development environment (IDE) experience and teams working on IBM Z applications can experience that with IBM Bob. IBM Bob is an AI-powered development tool for enterprise developers that can plan, execute, validate and govern multi-step modernization tasks across the software development lifecycle (SDLC). It...

App in ChatGPT allows users to get an accurate auto insurance quote in minutes Boston, MA (May 28, 2026) – Liberty Mutual Insurance, the seventh-largest auto insurer in the US, has launched a first-of-its-kind carrier-backed conversational AI auto insurance quoting application. The app allows ChatGPT users to obtain an auto insurance quote from Liberty Mutual in minutes through a conversational, chat-based interaction, rather than a traditional online form. Quotes are now available via the app in ChatGPT for drivers in seven states (Arizona, Kentucky, Ohio, Missouri, New Mexico, Utah and Wisconsin), and Liberty Mutual plans to offer conversational AI quoting in more than 40 states by the end of the year. “We are excited to extend access to our products and provide additional platforms for customers to find great coverage at a great price. Consumers have more choice than ever in how they choose to shop, including emerging channels like conversational AI and large language model (LLM) platforms,” said Tyler Asher, Liberty Mutual Chief Distribution and Marketing Officer, US Retail Markets. “As this shopping process continues to evolve, it’s beneficial to customers that we meet them wherever they are, leveraging the newest technology to simplify the buying experience and deliver...

Hannah Handles 100% of Inbound Service Calls and Achieved 97% Customer Satisfaction Since Launch San Jose, CA (May 28, 2026) – Hippo is pleased to announce it is scaling Hannah, its AI-powered service representative, the latest step in Hippo’s multi-year investment in technology to improve the customer experience, drive operational efficiency, and support profitable growth. So far in 2026, Hannah has handled more than 28,000 service calls, replacing interactive voice response (IVR) menus with a natural, conversational AI concierge that greets every Hippo customer, authenticates them, answers questions, and seamlessly transfers them to a licensed agent whenever necessary. “Hannah isn’t a chatbot, she’s a digital member of our service team,” said Kyle Ramsay, Hippo’s Chief Product and Artificial Intelligence Officer. “Built with Hippo’s modern APIs, real-time data, and the latest AI models, Hannah can serve a growing range of customer needs. Alongside Clara in claims, Hannah reflects our broader strategy to apply AI agents across the insurance lifecycle to efficiently deliver seamless customer experiences.” AI-Powered Service: Always On, Always Intelligent Hannah now triages 100% of inbound customer service calls, authenticates callers, and intelligently routes requests before a human agent is ever involved. Using natural language understanding, customers can speak conversationally...

New offering gives private equity firms portfolio-level visibility into cyber risk, enabling CISOs and operating partners to manage aggregate exposure across investments from acquisition through exit  San Francisco, CA (June 3, 2026) – Today, leading cyber risk solutions company Resilience announced the launch of its Private Equity Cyber Risk Program, a new offering designed to help private equity (PE) firms manage cyber exposure across their portfolios. It connects Arc, Resilience’s cyber risk management platform for complex organizations, with bespoke insurance endorsements through carrier partners to address structural coverage gaps across the investment lifecycle. Private equity firms operate in a fundamentally different risk environment than traditional enterprises. Security leaders are responsible for dozens of portfolio companies, each with distinct systems, controls, and reporting structures. Some report directly to the PE firm while others sit beneath additional parent entities that further obscure oversight. As firms scale through acquisitions, divestitures, and shared infrastructure, that risk becomes increasingly concentrated and interconnected. Yet most still rely on fragmented, point-in-time assessments at the individual company level, with little to no regular flow of security data back to the firm. In a constantly evolving threat landscape, this visibility gap is where exposure compounds–the distance between what was...