Insurable Interest Canadian Insurance Blog

New document-review agents flag missing, inconsistent and unsupported information in claims, case files and regulatory submissions, with human oversight and a full audit trail built in Waterloo, ON (Oct. 27, 2026) – Expeflow is pleased to announce it has launched governed AI agents for document review. The agents help regulated organizations catch errors, gaps and inconsistencies in high-stakes documents before those problems turn into delays, compliance exposure or costly rework. The agents check each document against approved sources, systems of record and policies. They flag contradictions, missing data, incomplete sections and unsupported claims. Every finding links to the evidence behind it, so reviewers can see what was flagged, why it was flagged and what needs follow-up. “Organizations need to process more information without taking on more risk,” said Terry Stepien, CEO of Expeflow. “Our document-review agents add a controlled verification layer to document-driven work. Teams catch issues earlier, skilled reviewers spend their time on the exceptions that matter, and there is a clear record of how every finding and decision was reached.” Built for regulated, document-heavy work Expeflow is designed for workflows where inaccurate or incomplete information carries real consequences. These include healthcare and financial administration, insurance claims, applications, contracts,...

CIOs Must Strive to be Vanguards, a Cohort That Delivers Better Business Outcomes While Also Reporting High CEO-Perceived AI Value Stamford, CT (Oct. 26, 2026) – Only 13% of CIOs reported their enterprise has realized significant or transformational value from AI so far according to Gartner, Inc., a business and technology insights company. While AI use cases have accelerated over the past two years, the likelihood of use case success remains one in five. Speaking at Gartner IT Symposium/Xpo, Alicia Mullery, VP Analyst at Gartner, said, “Volume is not value. AI is creating a reckoning for organizations that lack fundamental disciplines, such as defining use-case value ahead of time and establishing criteria for when to walk away.” The Gartner 2027 CIO and Technology Executive Agenda survey of 2,002 CIOs and technology executives from May to July 2026 found that vanguards, defined as CIOs who are delivering better performance on business outcomes while also reporting high CEO-perceived AI value, are more likely to establish stopping rules at two points in the lifecycle: pilots and production. Defining these guidelines becomes essential as organizations rapidly transition from initial experimentation to active deployment across GenAI, traditional AI and AI agents. Organizations with guidelines for determining...

Amica Ranks Highest in Customer Satisfaction in JD Power Auto Claims Study Customer satisfaction is improving for repairable claims as repair shop backlogs ease and cycle times improve 26% of auto insurance claims are total losses, creating a drag on customer satisfaction Among total loss claimants with loans on their vehicles, 25% receive payouts that are less than they currently owe Troy, MI (Oct. 27, 2026) – How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power 2026 U.S. Auto Claims Satisfaction StudySM, that depends on whether the damage is repairable or not. This year, overall customer satisfaction with the auto insurance claims process improves 4 points (on a 1,000-point scale) when damages are repairable but declines 12 points when vehicles are deemed a total loss, marking a third consecutive year of declining satisfaction for total loss claims. Overall, 26% of auto insurance claims were classified as total losses in 2026, up from just 16% four years ago as vehicle repairs become more costly, more customers keep their vehicles on the road longer and higher deductibles remove smaller repairs from the claim process. “A complex mix of...

Ten innovators selected for solutions that help Canadians live longer, healthier, more financially secure lives Manulife also launched a new approach to rewards, rooted in health, wealth and longevity, with new Visa Infinite® and Visa Platinum® cards Toronto, ON (Oct. 13, 2026) – Manulife, in collaboration with UpLink, the World Economic Forum’s early-stage innovation initiative, is pleased to announce the winners of the ‘Shaping Canada’s Longevity Advantage Challenge,’ the third and final challenge in a multi-year partnership focused on advancing longevity innovation. Open to innovators from Canada and around the world, the challenge sought practical, near-term solutions that can improve health, financial resilience and social connectedness for Canadians while fostering purpose and opportunity across generations. As Canadians live longeri and more multi-stage lives, new solutions are needed to help people thrive across those additional years through better health, stronger financial resilience, meaningful social connection and a greater sense of purpose. The winning cohort showcases innovative approaches to helping Canadians navigate longer lives while supporting caregivers, families and communities. The 10 winners of the ‘Shaping Canada’s Longevity Advantage Challenge’ are: Amical (Quebec City, QC), which delivers an AI-powered companion through a familiar telephone interface to support older adults and people living with...