Employers set to rapidly expand AI use in health and benefits, but execution gaps remain: WTW survey
Most employers plan to embed AI into benefits operations within two years — yet lack resources, governance and readiness to scale responsibly New York, NY (May 19, 2026) – Employers are preparing to significantly expand their use of artificial intelligence (AI) in health and benefits over the next two years, according to a new survey from leading global advisory, broking and solutions company WTW. While most organizations remain in the early stages of adoption today, planned investment signals that AI is poised to become a core component of benefits operations — particularly to improve communication (68%), data analytics and insights (59%), and personalized support (57%) – even as employers grapple with resource constraints and risk concerns. WTW’s 2026 AI Use in Health and Benefits Survey found that AI use in benefits currently trails broader enterprise adoption. Today, just 20% of employers report actively operationalizing AI within their benefits programs. However, that figure is expected to rise drastically, with nearly three-quarters (72%) planning to embed AI in their benefits programs within the next two years, signaling a rapid shift from experimentation to execution. “AI is moving quickly from pilots to practical application in health and benefits, and employers are deliberate about...