Insurable Interest Canadian Insurance Blog

Highlights from Wisedocs’ AI in Claims Survey Report — By Amy Mingopoulos, Growth Marketing Specialist, Wisedocs — Wisedocs and ALM’s PropertyCasualty360 recently partnered to conduct a claims industry survey, uncovering a paradox at the heart of AI in claims: while there’s clear excitement around AI’s potential to streamline operations, trust in its autonomous decision-making remains low. The report, AI in Claims: The 4x Trust Effect of Human Oversight, reveals that combining artificial intelligence with expert human validation dramatically increases confidence among claims professionals. The survey, which polled 65 claims professionals – including adjusters, claims, managers, and service providers – delivers a candid look at the state of AI adoption and trust across the industry. Join us as we dive into the key takeaways from the exclusive report. 42% of claims professionals from a Wisedocs-commissioned survey with PropertyCasualty360 reported to be at least occasionally using AI in their claims’ workflows Key insight #1: Trust in AI alone remains low Only 16% of respondents express medium or high trust in AI-generated outputs on their own, with a mere 2% indicating high trust. The primary barriers? Concerns about accuracy (54%), compliance (49%), and integration with existing systems (45%). Even though AI adoption is...

New AI features empower auditors to navigate an increasingly complex, tech-enabled business landscape amid evolving client needs Toronto, ON (July 30, 2025) – Deloitte Canada has announced a series of new artificial intelligence (AI) capabilities within Omnia, Deloitte’s global cloud-based Audit & Assurance platform, designed to evolve the audit and assurance experience, advancing Deloitte’s effort to drive innovation with enhanced technology. As the external landscape and client businesses transform, these capabilities represent an evolution of the audit process, addressing increasing complexity with agile, integrated solutions. “AI is reshaping the future of the audit profession, driving meaningful advancements that strengthen innovation and trust,” said Susan Bennett, Managing Partner, Audit & Assurance, Deloitte Canada. “With these new AI capabilities within Omnia, our people are equipped with cutting-edge tools to meet the complex and rapidly changing needs of Canadian clients and communities, ensuring we continue to deliver exceptional quality and value in a dynamic landscape.” Advancing audit processes with GenAI Building upon Deloitte’s award-winning Omnia platform, this suite of new capabilities reimagines key processes using Generative AI (GenAI): Enhanced documentation review: GenAI capabilities can perform initial reviews of audit documentation and suggest enhancements for clarity and consistency Improved navigation of financial statements: Auditors...

Survey of 223 Senior Enterprise Risk Executives Reveals Shifts in Top Five Emerging Risks San Diego, CA (July 31, 2025) – The escalating tariff and trade war moved into the top rank of emerging risks for the second quarter of 2025, according to Gartner, Inc. The Quarterly Emerging Risk Report series captures enterprise risk management (ERM) leaders’, risk management professionals’, auditors’, and senior executives’ views on emerging risks or over-the-horizon risk.The 2Q25 report, based on a survey of 223 senior risk and assurance executives, also revealed mounting concern around the low-growth economic environment and consumer spending slowdowns, contributing to uneasiness about slowing global economy. “The top five emerging risks in Q2 point to two broad themes for enterprises: A volatile low-growth macroeconomic environment, and a disruptive new technology that poses significant compliance risks rapidly growing in mainstream adoption,” said Gamika Takkar, Director, Research, in the Gartner Risk & Audit Practice. “Risk leaders need to ensure their organizations are prepared for potential disruption to supply chains and increases to the cost of doing business in a global market,” said Takkar. “These impacts have the potential to be more disruptive at a time of slowing global economic growth.” AI-related information governance-driven risks,...