Insurable Interest Canadian Insurance Blog

New offerings include enhanced CSI surveys, repair status messaging and online reputation management for collision repairers San Diego, CA (Sept. 29, 2020) – Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced plans to enhance its AutocheX portfolio of consumer communication services through a joint collaboration with UpdatePromise. In addition to expanding its AutocheX consumer satisfaction index (CSI) service, Mitchell will introduce new digital solutions for repair status messaging to vehicle owners and online reputation management for collision repairers. The new products will be offered under the AutocheX brand and marketed as “AutocheX, powered by UpdatePromise”. AutocheX represents an iconic brand within the collision and automotive claims industry. With roots in the principles of the 3M ARMS programs of the 1990s, AutocheX was one of the first major consumer satisfaction indexing services. Over the past 30 years, millions of consumers have been surveyed on repair and claims satisfaction by AutocheX. UpdatePromise is a leading provider of communication solutions to automotive insurers, repairers and dealerships throughout North America. Since its founding in 2009, it has been a consistent innovator in leveraging the latest digital services for consumer...

Toronto, ON (Sept. 28, 2020) – BrokerTeam Group (BTG) is excited to announce that it will be setting up two new insurance brokerages in the last quarter of 2020. Located in Mississauga and Pickering respectively, BrokerZone Insurance and BrokerUnion Insurance will be the eleventh and twelfth brokerages to become a part of BrokerTeam Group’s expanding insurance broker network. BrokerTeam Group will support the two brokerages with insurer contracts and mentorship to enable a launch pad for business and premium growth. CEO of BTG, Royle Leung will serve as the principal broker until Vladimir Latinovic of BrokerZone Insurance and Muqit Aziz of BrokerUnion Insurance obtain their principal broker licenses and can take over the helm. “Currently, there are many hurdles for brokers to start their own brokerage through traditional means,” comments Royle Leung. “BrokerTeam Group makes it an achievable opportunity with our established relationships with insurers and pool of industry experience. Our ultimate goal is to open up doors for talent so they can develop into leaders within the industry.” Previously operating as a Desjardins Financial Security office, BrokerUnion Insurance will be converted into a RIBO-licensed brokerage, with its grand opening in September 2020. There has been an upward trend of...

New survey from Johnson Insurance reveals the identity theft education gap leaving Canadians unprotected 52 per cent of Canadians are unable to identify all of the warning signs that someone has stolen their personal information for the purposes of identity theft, when provided with a list. 42 per cent of Canadians have noticed an overall increase in suspicious emails, texts, phone calls, or online advertisements recently. Toronto, ON (Sept. 28, 2020) – As instances of fraud and identity theft have been on the rise in the wake of COVID-19, Canadians are equally split on knowing how to spot it. According to a recent survey  commissioned by Johnson Insurance, a leading property and casualty insurer which offers identity theft protection, more than half (52 per cent) of Canadians are unable to identify all of the warning signs that they have become a victim of identity theft, when provided with a list of the signs. According to the survey, 27 per cent of Canadians have noticed an increase in suspicious COVID-19-related activity on fraudulent websites and online advertisements, as well as increased suspicious emails (23 per cent), and text messages or phone calls (20 per cent). “COVID-19 has created new avenues for...

Manitoba Public Insurance increases focus on better serving Manitobans with investment in the Duck Creek Suite OnDemand Winnipeg, MB (Sept. 29, 2020) – Duck Creek Technologies is pleased to announce that Manitoba Public Insurance, a provincial non-profit Crown corporation that has served Manitobans since 1971, has selected the Duck Creek Suite to power its digital transformation. The insurer chose Duck Creek’s Policy, Rating, Billing, Claims, and Insights solutions to replace home-grown core systems, with the objectives of increased efficiency and focus on customer service – made possible with Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry. MPI provides universal mandatory basic automobile insurance coverage for all drivers and for private and commercial vehicles, as well as a number of optional automobile insurance products in the province of Manitoba. Its digital transformation initiative is designed to increase self-sufficiency, operational efficiencies, speed to market, quality of insurance products, and customer self-service enablement. As MPI continues to focus on a customer-centric business culture, a platform that will enhance the experience of all Manitoba stakeholders was critical. “Serving the needs of Manitobans is our top priority, and we’ve undertaken a major project to address those needs through digital transformation. We...

By Jay Gambetta, IBM Fellow and Vice President, IBM Quantum — Yorktown Heights, NY (Sept. 15, 2020) – Back in 1969, humans overcame unprecedented technological hurdles to make history: we put two of our own on the Moon and returned them safely. Today’s computers are capable, but assuredly earthbound when it comes to accurately capturing the finest details of our universe. Building a device that truly captures the behavior of atoms – and can harness these behaviors to solve some of the most challenging problems of our time – might seem impossible if you limit your thinking to the computational world you know. But like the Moon landing, we have an ultimate objective to access a realm beyond what’s possible on classical computers: we want to build a large-scale quantum computer. The future’s quantum computer will pick up the slack where classical computers falter, controlling the behavior of atoms in order to run revolutionary applications across industries, generating world-changing materials or transforming the way we do business. Today, we are releasing the roadmap that we think will take us from the noisy, small-scale devices of today to the million-plus qubit devices of the future. Our team is developing a suite...

Staff  | October 1, 2020 The Northwest Territories and Nunavut Workers’ Safety and Compensation Commission is proposing eliminating lifetime pensions and replacing them with a new system that includes earnings loss and retirement benefits. Currently, the North is the only jurisdiction in Canada with a workers’ compensation system that provides pensions for life, according to a review carried out by the WSCC in 2014. Under the proposed system, workers would receive a one-time lump sum called a non-economic loss payment based on their permanent medical impairment, which could be reassessed if the impairment becomes worse. In addition, workers would receive a long-term earning loss benefit, which would be paid to those who’ve come as far as they can go in their recovery and still aren’t able to work or to regain their earning capacity. The amount for each individual would be calculated based on the difference between what they made before and after the injury.  Read: Veterans Affairs accused of skipping consultations on Pensions for Life These benefits would continue until the injured worker’s earning is the same or more than it was before the injury or until the worker is eligible for an old-age security pension — currently age 65. Workers would also be entitled to a...

Melissa Dunne | October 1, 2020 Ford Motor Co. and Unifor’s new collective agreement tackles everything from racial inequality, medical cannabis coverage and a new pension plan. The $1.8 billion deal ratified on Monday includes a racial justice advocate in a nod to the ongoing racial reckoning occurring in society and workplaces. The newly created role will complement existing inclusivity efforts at Ford plants in Canada and will advocate for Black and other marginalized employees while encouraging fellow colleagues “to take a more affirmative stand against racism,” says Corey Vermey, Unifor’s director of pensions and benefits. Read: Workplace inclusivity starts with acknowledging systemic racism: report “We have had broader equity programs, but this has a more specific focus . . . [by] addressing both the Black Lives Matter issues that have arisen in terms of systemic racism and experiences of Blacks in Canadian society, as well as of Aboriginal and Indigenous peoples. This certainly does flow from recent events and how we want to address those matters by using collective bargaining as a way to address social issues so that the union has a social agenda as much as possible, as well as an economic agenda.” On the economic side, the three-year collective agreement provides a five per...

Staff | September 30, 2020 The coronavirus pandemic led to a sharp decrease in people visiting health professionals and filing claims, resulting in an estimated savings of $4.8 billion for Canadian private insurers between March 15 and June 15, according to a new report by insurance comparison platform Hellosafe.ca. The report, which used data from the Canadian Life and Health Insurance Association, also found many Canadians avoided seeing a range of health providers during the first wave of the pandemic, leading to a corresponding 71 per cent drop in private health insurance payouts over the first six months.  Read: How are insurers working with plan sponsors amid coronavirus pandemic? For example, the data showed medical appointments fell 32 per cent for general practitioners and 73 per cent for specialists, while optical and dental care appointments plummeted more than 90 per cent during the first six months of the pandemic when compared to the same time period in 2018. Read the full article at BenefitsCanada.com

Staff  | September 30, 2020 The Canada Pension Plan Investment Board is committing US$300 million to take an approximate 24 per cent stake in Virtusa Corp., a global digital and information technology services company. The proposed acquisition, alongside Baring Private Equity Asia, follows the announcement earlier this month that Virtusa and BPEA entered into a merger agreement under which funds affiliated with BPEA will acquire all outstanding shares of common stock of Virtusa for US$51.35 per share in an all-cash transaction valued at about US$2 billion.  Read: CPPIB looks to cash in on ‘disruption’ and shifts in technology, demographics “This is a significant opportunity to acquire an interest in a highly differentiated player in the fast-growing IT services industry, alongside our long-standing partner BPEA,” said Frank Su, managing director and head of private equity for Asia at the CPPIB, in a press release. “Virtusa’s ability to partner with a blue-chip client base to rapidly build scale in an industry with strong fundamentals will deliver long-term value for CPP contributors and beneficiaries.” The transaction is expected to close in the first half of 2021, subject to the approval of Virtusa’s shareholders and customary regulatory requirements. Read the full article at BenefitsCanada.com

Melissa Dunne | September 30, 2020 Many human resources teams that are planning 2021 salary adjustments and possible changes to total rewards programs need to focus on immediate ways to keep employee morale up as the coronavirus pandemic rages on, while also focusing on the longer term retention and attraction of top talent. The ongoing economic uncertainty wrought by the pandemic means many Canadian employers are unsure whether they’ll be increasing or freezing salaries next year. While annual salary increases are usually a key way that employers reward employees, HR departments should be looking at other ways to acknowledge their employees this year, according to Gordon Frost, partner and market leader for Mercer Canada, during a webinar on 2021 rewards strategies on Monday.  Read: Third of employers froze salaries in 2020, compared to projection of 2%, finds survey “2020 has been an unprecedented year for us all, the economic situation we’ve all been working through has created exceptional challenges for all aspects of our businesses. We really believe [employers] need to balance the health and resilience of their businesses with the health and resilience of their people. . . . This combination of empathy and economics, which integrates their business needs with their workforce needs is what we believe...