Insurable Interest Canadian Insurance Blog

Marketing Leaders Face a Widening AI Literacy Gap as AI Shifts From Productivity Tool to Growth Capability Stamford, CT (Feb. 23, 2026) – Two-thirds (65 percent) of CMOs say advances in AI will dramatically change the role of the CMO in the next two years, yet only one-third (32 percent) say significant changes are needed to the CMO profile and skill set, according to a new survey by Gartner, Inc., a business and technology insights company. The survey was conducted from August through October 2025 among 402 senior marketing leaders in North America and Europe. As AI becomes increasingly central to enterprise growth and competitive advantage, many leaders are not updating their own skills at the same pace as the role is evolving. Gartner predicts that by 2027, a lack of AI literacy will rank among the top three reasons CMOs are replaced at large enterprises, elevating AI literacy into a board-level leadership expectation. “CMOs are not ignoring AI; most are expecting the role to change,” said Lizzy Foo Kune, Distinguished VP Analyst in the Gartner Marketing practice. “But the data points to a disconnect between anticipating disruption and recognizing the personal transformation required to lead it. CMOs must build...

Waterloo, ON (Feb. 19, 2026) – How London Market insurers harness new digital technology to improve speed, integration and ease of doing business, is a major determinant on where brokers place their business, according to new research from Guidewire. The inaugural Guidewire London Market Tech Barometer – a survey of more than 250 insurance brokers who deal primarily with London Market insurers – revealed that nearly four in five (78%*) brokers surveyed say insurer technology plays a decisive or highly significant role in where they place risk. This is even more significant among senior brokers and director-level respondents, demonstrating that this is not merely an operational nice-to-have, but a strategic filter applied by experienced decision-makers. When asked to identify the single biggest impediment to modernisation in the London Market, reliance on outdated technology ranked the highest (24%). In a softening market, the survey suggests brokers are becoming more attuned to efficiency and increasingly favour technologically advanced insurers. Among the other key report findings: Firms not waiting for Blueprint Two: A considerable number of respondents (78%**) indicate that they are proceeding with their own technology strategies regardless of the Blueprint Two timeline. Among those moving ahead independently, 31% of respondents express...

Insurity has expanded Billing-as-a-Service, making the platform the most cost-effective and seamless way to manage insurance billing at scale Hartford, CT (Feb. 19, 2026) – Insurity, a leading provider of cloud-based software for property and casualty insurance carriers and MGAs, has announced major advancements to its Billing-as-a-Service platform, establishing it as a lower-cost model for billing than running operations internally. The expansion directly addresses the long-held belief that internal billing operations are the most economical option for carriers and MGAs. By centralizing payments, collections, and reconciliation on a single standardized platform, Insurity reduces the hidden operational costs, staffing requirements, and system maintenance burdens that often make in-house billing more expensive than it appears. Insurity Billing-as-a-Service is built on a cloud-native architecture with deeper enterprise-grade banking integrations and a modern user experience designed to support scale, performance, and evolving payment needs. Rather than relying on fragmented, customized systems that are expensive to maintain, customers operate on one shared services platform that supports direct bill, agency bill, and complex billing structures without bespoke builds. As volume grows, the cost per transaction declines, allowing insurers to scale without adding billing headcount or infrastructure. “Many smaller carriers, mutuals, and MGAs believe billing is cheaper...

Toronto, ON (Mar. 9, 2026) – Canadians are concerned about fraud in the insurance industry, from the threat on a personal level to the industry-wide costs resulting from staged collisions, inflated claims, and more, according to the results of a new survey commissioned by Aviva and conducted by Nanos Research. Nationally, more than one-third of respondents (37.8 percent) ranked ‘Cyber crime/online scams/identity theft‘ as the most concerning risk influencing insurance; it was followed by ‘Auto theft‘ at 15.7 percent, ‘Home invasions‘ at 12.1 percent, and ‘Flooding‘ at 10.6 percent. No other risk was ranked first by more than six percent of respondents. For 3.7 percent of respondents, ‘Insurance Fraud‘ was the most concerning risk influencing insurance, with clear regional and demographic variations. In BC, fraud was ranked highest by respondents, 4.8 percent of whom selected it as the most concerning risk. Meanwhile, just 0.6 percent of respondents in Atlantic Canada ranked insurance fraud as their top concern. Ontario (4.4 percent), Quebec (4.0 percent) and the Prairies (2.4 percent) fell in between. In the context of ranking risks by concern over their influence on insurance, younger Canadians appear to be more worried about insurance fraud than seniors, with 6.4 percent of...