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Capacity Management is Carriers’ Secret Weapon 0

Capacity Management is Carriers’ Secret Weapon

By Steve Murphy, Partner, Resource Pro Consulting — It’s no secret that the insurance industry is ever evolving. Talent dynamics and customer expectations are changing, and advancing technology continues to reshape roles. While these changes have been afoot for many years, the pandemic was certainly an accelerator. Now, three years later, many carrier leaders continue to navigate these new dynamics and are finding that their former approaches to managing staff, assessing capacity, and driving productivity are insufficient. Unsurprisingly, one of the biggest shifts resulting from the pandemic is the rise of hybrid/remote work. While the insurance industry has always been a leader in this space, it is now overwhelmingly the norm. In a recent ReSource Pro survey of carrier executives, 95% indicated their workforce was either hybrid or fully remote. Furthermore, the vast majority said their company’s productivity had either increased (84%) or stayed the same (8%) in the past three years. But the notion that productivity is increasing raises an important question. How are executives reaching this conclusion? Our research shows that many leaders rely on qualitative assessments such as gut instinct and manager observations rather than true data-driven analysis. They ”think” their teams are more productive, but they...

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Travelers Q3 Net Income Down 11% on Catastrophe Losses, Reserve Development

Article 0 Comments Third quarter net income at Travelers Cos. fell 11% compared to the prior-year quarter to $404 million on higher catastrophe losses and unfavorable reserve development. As one of the first insurers to report quarterly results, New York-based Travelers said it booked $850 million of catastrophe losses net of reinsurance in Q3 compared to $512 million for the same time a year ago. Financial results were also affected by net unfavorable prior-year reserve development of $154 million pretax. Travelers said the unfavorable development was driven by run-off operations in the general liability line, including an addition of $284 million of asbestos reserves. The company said it completes its annual review of asbestos claims in Q3 every year. Also, there was reserve strengthening attributed to childhood sexual molestation claims and environmental claims in Q3, Travelers reported. Travelers booked a $136 million Q3 underwriting loss compared to a profit of $115 million last year. Catastrophe losses and unfavorable reserve development primarily drove up the insurer’s Q3 combined ratio to an unprofitable 101 compared to 98.2 last year during the same quarter. For the year thus far, Travelers’ net income is down 33% to about $1.4 billion and its combined ratio...

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Affluent Investors Relying More on Advisors: Cerulli

“Affluent investors are passionate about making sure that their advisors are offering solutions customized to their needs and goals,” Scott Smith, director of advice relationships at Cerulli, said in a statement. “To align themselves with these priorities, advisors must dedicate themselves to understanding the circumstances, preferences, and goals of each client household at least as much as they do to researching the product solutions they offer to reach them.” For a plurality of investor households that do not work with a financial advisor, the research showed that 46% are concerned about lack of transparency around cost and method of payment, while 34% are uncertain whether the advisor is recommending the best products for their needs. Even if costs were to be more transparent, 28% of those without an advisor still say that advisors are just too expensive. And regardless of whether an advisor is using the best possible products, 20% of investors are unsure whether they can trust an advisor at all. Cerulli recommends that advisor practices prioritize ongoing discovery and relationship building as key elements of their client experience. “Increasing portfolio values and progress toward goals are certainly valuable metrics, but they must be accompanied by the desire to...

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Artificial Intelligence Startup Helps Insurers Spot Cognitive Decline in Older Drivers

Article 0 Comments Mind Foundry Ltd., an artificial intelligence startup vying to help insurers decide which drivers should be covered, has raised $22 million in funding, the latest sign of growing demand to deploy AI in critical sectors where there’s little room for error. The startup’s AI tools are being used to detect cognitive decline in older drivers in Japan to aid Asian insurance giant, Aioi Nissay Dowa Insurance Co., in predicting and preventing accidents. Aioi invested in the funding round along with Parkwalk Advisors and the University of Oxford, said Brian Mullins, Mind Foundry’s chief executive officer. The Series B round brings the startup’s total funding to $44 million. Traditionally, insurers have relied heavily on details such as the type of car and the driver’s age to predict who is more likely to be involved in serious accidents — and to set insurance premiums. In recent years, some insurers have leaned on AI software both to expedite settling claims and to analyze driving data to come up with more precise risk assessments for customers. AI’s increasing influence on insurance coverage decisions may worry some, but Mullins said there’s an upside when it comes to seniors. “If a person is...

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The 10 Biggest BDs Are Getting Bigger: Cerulli

What You Need to Know The 10 biggest broker-dealers account for 58% of retail advisory assets, the research group finds. Large BDs are growing their AUM faster than smaller ones. But an increasing number of advisors dissatisfied with big firms are choosing alternative paths. The 10 biggest broker-dealer firms by assets under management have 123,000 financial advisors and account for 58% of the total retail financial advisor industry, according to new research from Cerulli Associates.  The largest firms’ hulking market share, driven by a steady stream of mergers and acquisitions over the past decade, underscores the need for scale to remain competitive in the marketplace, Cerulli said. Since 2012, one-fifth of the top-25 broker-dealers in terms of their asset base have either been acquired or have merged as firms have felt pressure to increase scale to remain competitive and maximize profit margins, according to the research.  Very large broker-dealers have leveraged their scale and capital positions to outgrow their smaller counterparts, with a five-year compound annual growth rate of assets under management of 8.4%, compared with 6.6% and 6.9% annualized growth rates for large and medium-sized firms. Financial advisors and asset managers seeking shelf space are attracted to the size and...

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500K Vehicles Stolen in H1 2023; Dodge Chargers Top List

Article 0 Comments Vehicle thefts continue to plague the nation, according to a new report released by the National Insurance Crime Bureau (NICB). The report was released to coincide with National Crime Prevention Month. Nearly 500,000 vehicles were reported stolen nationwide in the first half of 2023, an increase of more than two percent compared to the first half of 2022. Illinois reported the largest increase in vehicle thefts of any state at 38%, followed by New York with a 20% increase and Ohio with a 15% increase over the first half of 2022. It’s important to note that law enforcement agencies may still be entering thefts for the first half of 2023, so these numbers may change, said the NICB. “Vehicle thefts increased to near-record highs in the United States last year, and unfortunately, current trends indicate total thefts this year may surpass 2022,” said NICB President and CEO David J. Glawe. “With little deterrent to stop these criminal actors, law enforcement agencies and communities will continue to suffer.” Analyzing data from the National Crime Information Center (NCIC), NICB’s report showed that between January and July 2023, there were more than 80,000 thefts per month, peaking in May when...

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Capital One Banking Customers Report Missing Deposits, Login Issues

Capital One customers turned to social media Friday to report problems with mobile and online banking, including missing deposits and an inability to log into the company’s mobile app. Outage monitoring website Downdetector indicated problem reports peaked at 250 in the afternoon. Users also posted complaints on Downdetector, including one who said a new loan hadn’t been instantly deposited on their debit card as expected and that a bill payment wasn’t reflected on the account. Others reported a Venmo transfer and an in-person cash deposit that hadn’t shown up in account activity. Complaints also landed on X, formerly Twitter, where one user posted that three “instant deposits” transferred to the account hadn’t appeared.

17 Best Financial Services Firms to Invest In: Morningstar 0

17 Best Financial Services Firms to Invest In: Morningstar

Start Slideshow Morningstar’s 2023 edition of the best companies to own lists 17 firms in the financial services sector that stand out from their competitors and can be good choices for long-term investors. What makes for a best company to invest in? Margaret Giles, a Morningstar data journalist, writes in a recent blog post that the companies on the 2023 list have carved wide economic moats (a term coined by Warren Buffett, she notes) that enables them to keep their industry competitors at bay for a long time. Morningstar expects them to produce returns that outweigh their costs for the next 20 years or more. The strength of their competitive advantages is also either steady or increasing, which bolsters analysts’ confidence in their long-term growth. Giles writes that a company’s longevity and competitive advantage are inherently tied to sustainability, so Morningstar analysts take into account environmental, social and governance considerations. The best companies’ business models allow them to effectively navigate evolving ESG issues that could materially affect their business. The best companies on the list also have predictable cash flows, which helps analysts more accurately estimate how much the businesses are worth. These companies also make smart decisions about how...

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Social Security’s 2024 COLA, While Modest, Could Still Trigger Higher Taxes

A Difficult Policy Fix The Senior Citizens League advocates for adjusting these income thresholds to today’s dollars and continuing to do so annually — as is done for the rest of the tax code. As Johnson noted, the current thresholds for individuals mean that those with incomes between $25,000 and $34,000 may have to pay income tax on up to 50% of their benefits, while those earning above the $34,000 amount will see taxes assessed on 85% of benefits. According to Johnson, if the individual income thresholds were adjusted for inflation from 1984 to today’s dollars, then the individual filing status threshold of $25,000 would be about $75,000. The higher $34,000 threshold amount would be about $101,000. For couples, taxes kick in when income is between $32,000 and $44,000, at which level the couple may have to pay income tax on up to 50% of benefits. Above the $44,000 level, up to 85% of benefits may be taxable. If the joint filing status were adjusted for inflation from 1984 to today’s dollars, Johnson said, that $32,000 figure would be about $95,500, and the $44,000 threshold would be about $131,300. Obviously, changing the taxation of Social Security benefits is a complex task...