Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital: J.D. Power
State Farm ranks highest in Individual Life Insurance satisfaction, F&G ranks highest in Individual Annuity satisfaction: J.D. Power 2023 U.S. Individual Annuity Study Troy, MI (Oct. 12, 2023) – Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According to the J.D. Power 2023 U.S. Individual Life Insurance StudySM and the J.D. Power 2023 U.S. Individual Annuity StudySM, customer satisfaction is climbing as more customers make use of digital tools and start using life insurance and annuities for financial planning in addition to final planning (e.g., death benefits, burial insurance). “Sales of life insurance enjoyed a brief surge in popularity during the height of the pandemic, while sales of annuities have more recently soared,” said Breanne Armstrong, director of insurance intelligence at J.D. Power. “But outside of that, customer satisfaction and engagement have generally declined the longer customers hold onto these products. Now, however, with more customers than ever engaging with life insurance and annuity providers more frequently via digital channels, we’re starting to see a real evolution. Customers who interact with the digital offerings of their providers are more engaged, have higher levels...