Insurable Interest Canadian Insurance Blog

Instant Language Assistant launched Toronto, ON (Jan. 3, 2024) – Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announced the general availability of Instant Language Assistant (ILA) as part of its AccessibilityNow® platform. AccessibilityNow provides software solutions that offer a wide range of tailored services to meet the document accessibility and inclusion needs of organizations and governments of all levels. Crawford Technologies’ ILA, the company’s latest accessible communication solution, is a dual-screen device that breaks down communication barriers by allowing users to communicate via text, speech, American Sign Language (ASL) and/or braille, all in any language desired. Using ILA, users can speak, spell aloud or type their words and the entire conversation is immediately communicated to the other party in their chosen language, using the most sophisticated language-based AI technology on the market. Real-time conversations are instantly translated. Numerous countries, including the U.S., have enacted laws and regulations mandating language access services in various industries. ILA easily facilitates this and provides complete accessibility using external Bluetooth® devices such as keyboards, braille displays and hearing aids. Additional benefits of Crawford Technologies’ ILA include: Speech and captions in more than 120 languages, including ASL and various...

Start Slideshow When your client has a decision to make and money is involved, you want to be their first call. This means you must be top of mind: the first name they think of when they need advice. Your competition might be their accountant, other financial advisors, family members and financial professionals they know in the community. How do you stay top of mind con a consistent basis? For 11 ideas, see the gallery. These are only a few examples of easy ways you can stay top of mind with your clients. Once you see these, you’ll think of plenty more. Credit: fizkes/Adobe Stock Start Slideshow

Winnipeg, MB (Dec. 29, 2023) – Every year, auto insurance fraud in Manitoba costs customers more than an estimated $50 million. To raise awareness of this cost, Manitoba Public Insurance (MPI) is sharing its top five attempted frauds from 2023, as investigated by the Corporation’s Special Investigations Unit (SIU). “Our experts in SIU investigate suspicious claims to give customers the peace of mind that the right claims are being paid for the right amount,” said Satvir Jatana, MPI’s Chief Customer Officer. “This annual list showcases some of the most unique ways people attempt to commit fraud, and the techniques MPI’s experts use to stop them, helping to save our ratepayers millions of dollars.” Last year, MPI’s SIU closed over 3,000 investigations, which resulted in claims savings of over $10.5 million for customers. No. 1: Memory lapse A customer opened a collision claim for their vehicle but could not confirm what had occurred to cause the damage. They reported they were only made aware of the need for repairs when they went to an impound lot to obtain their belongings from the vehicle. They also denied consuming any alcohol, drugs or medication in the 12 hours before the incident. Based on...

Gartner Marketing Predictions for 2024 and Beyond Explore How Marketers Can Navigate the Balance Between Advancing Technology and Maintaining Consumer Trust Stamford, CT (Dec. 28, 2023) – A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc. A Gartner survey of 263 consumers between July and August of 2023 found 53% of consumers believe the current state of social media has decayed compared to either the prior year or to five years ago. The top reasons for this perceived decline were the spread of misinformation, toxic user bases, and the prevalence of bots. Concern about the impact of anticipated GenAI use in social media is high: over 7 in 10 consumers agree that greater integration of GenAI into social media will harm user experience. “Social media remains the top investment channel for digital marketing, but consumers are actively trying to limit their use,” said Emily Weiss, Senior Principal Researcher in the Gartner Marketing Practice. “A significant slice says that, compared to a few years ago, they are sharing less of their own lives and content. As the nature of...