Highly Innovative Personal Auto Carriers Have Significant Competitive Edge: Best’s Special Report
Oldwick, NJ (May 5, 2024) – U.S. personal auto insurers are the furthest ahead when it comes to innovative processes like automated claims management and the use of data to automate underwriting, according to a new AM Best report. Not all auto writers are at the same level, and carriers that are more innovative have a competitive advantage and are reaping benefits, yet even some innovation leaders still struggle to transform their initiatives into underwriting profitability. These are among the key findings in a new Best’s Special Report titled, “Highly Innovative Personal Auto Carriers Have Significant Competitive Edge.” AM Best has been scoring and assessing insurers’ innovation efforts since 2020, which reflects its important role in helping insurers keep pace with a changing market environment. “Personal auto as a line of business is well suited to innovation,” said Helen Andersen, industry research analyst, AM Best. “Carriers deal with large homogenous risks, allowing initiatives to be scaled and replicated relatively easily.” According to the report, personal auto carriers that are deemed highly innovative capture greater market share, grow their business faster, and have lower combined ratios than insurers that are not. In the U.S. property/casualty industry, net premium growth (NPW) is...