Trust of AI remains a critical challenge, reflecting tension between its benefits and risks
Global study on trust in Artificial Intelligence (AI) reveals more than half of people are unwilling to trust AI, reflecting an underlying tension between its obvious benefits and perceived risks The intelligent age has arrived: 66% of people use AI regularly, and 83% believe the use of AI will result in a wide range of benefits. Yet, Trust remains a critical challenge: only 46% of people globally are willing to trust AI systems. There is a public mandate for national and international AI regulation with 70% believing regulation is needed. Many rely on AI output without evaluating accuracy (66%) and are making mistakes in their work due to AI (56%). A global study on trust in Artificial Intelligence (AI) released today reveals more than half of people globally are unwilling to trust AI, reflecting an underlying tension between its obvious benefits and perceived risks. The Trust, attitudes and use of artificial intelligence 2025 global study led by Professor Nicole Gillespie, Chair of Trust at Melbourne Business School at the University of Melbourne and Dr Steve Lockey, Research Fellow at Melbourne Business School, in collaboration with KPMG, is the most comprehensive global study into the public’s trust, use and attitudes towards AI....