Aon Launches Claims Copilot, Bringing Together Expert Advocacy and Advanced Technology for better client outcomes
Latest innovation builds on the firm’s Aon Broker Copilot and Risk Analyzers to deliver greater speed, insight and value in claims resolution and analytics
Dublin, Ireland (Nov. 11, 2025) – Aon, a leading global professional services firm, is pleased to announce the launch of Aon Claims Copilot, a single, integrated digital platform designed to enhance client outcomes through advanced analytics, automation, globally consistent claims management and the specialized expertise of Aon’s claims advocates.
Aon Claims Copilot reflects the firm’s commitment to delivering outstanding claims services to clients when it matters most. The new platform supports every stage of the claim’s lifecycle – from the occurrence of a claim to advocacy and negotiation and resolution with advanced analytics. It enables global consistency, data-led performance evaluation and tailored insight to support each client’s risk capital strategy, with additional AI-driven capabilities to come in the first half of 2026. Clients are equipped with access to claims analytics, while Aon colleagues benefit from advanced digital tools to deliver faster, more effective claims outcomes.
“Aon Claims Copilot represents an exciting step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology,” said Joe Peiser, CEO of Commercial Risk at Aon. “It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximize recoveries and make better informed risk and coverage decisions.”
The platform will launch in Germany first, then expand to North America, Asia Pacific and EMEA in 2026 with full global implementation by the end of 2027.
Aon Claims Copilot enhances how Aon’s 1,800-strong team of Claims professionals – operating in more than 50 countries – deliver proactive advocacy and technical expertise across 20+ product lines. Its capabilities include:
- Analytics and Risk Insights: Real-time dashboards and analytics provide visibility into claims trends, portfolio performance and peer benchmarking.
- Carrier Performance Evaluation: Enables data-driven feedback on carrier responsiveness, claim closure efficiency and outcomes.
- Client Transparency: Allows clients to securely track claim progress and status through a dedicated portal.
- Process Optimization: Automation and seamless integrations improve speed and accuracy throughout the end-to-end claims process.
“Expert advocacy combined with AI-driven analytics will give our clients superior visibility and control over their claims,” said Mona Barnes, global chief claims officer for Commercial Risk at Aon. “Aon Claims Copilot empowers our teams, amplifying their expertise and maximizing claim payouts for our clients. It also creates a powerful feedback loop with our brokers, ensuring we place business with market partners that consistently deliver the best results.”
Aon Claims Copilot equips professionals with tools to prepare and present complex claims, help clients maximize recoveries and reduce the lifecycle of a claim. It supports the firm’s broader goal of providing distinct claims-related services that strengthen clients’ overall risk mitigation strategies.
The launch of Aon Claims Copilot follows Aon’s recent technology innovations including AI-powered Aon Broker Copilot and the firm’s Risk Analyzers, underscoring the firm’s continued investment in technology that enhances decision-making and resilience in an increasingly volatile world.
About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that protect and grow their businesses. For more information, visit www.aon.com.
SOURCE: Aon plc
Tags: analytics, Aon, automation, claims, claims solution, launch, platform