Crawford & Company® Large Loss Report Highlights The Need For Adaptability To Respond To Volatile Claims Environment
Atlanta, GA (June 10, 2025) – Crawford & Company® is pleased to announce the release of its Large Loss Claims Review and Outlook report highlighting the key challenges affecting the insurance industry today and in the future.
The report details clear evidence of an uptick in the frequency and severity of extreme weather events which are serving to create a ‘new normal’ of climate change-driven catastrophes, as the insurance industry responds to the extreme volatility this generates. Further, it highlights how the adoption of new and innovative approaches are required to ensure a satisfactory and sustainable response to these large-loss events.
The report also addresses inflationary pressures that drive up claim values. Rising costs of materials and labor, exacerbated by global supply chain disruptions and tariffs, have significantly increased the expenses associated with rebuilding and repairs. These inflationary pressures are further compounded by regulatory requirements in some territories that mandate higher standards for rebuilding, thus extending the duration and cost of claims.
Additionally, the report highlights the growing challenge of rising business-interruption losses. Business interruption (BI) has consistently ranked as one of the top concerns for companies globally, with 31% of businesses citing it as a major risk in 2025.1 The increasing frequency of natural disasters, coupled with complex global supply chains, has led to more significant and prolonged business interruptions.
In response to this evolving global claims dynamic, Crawford believes that by thinking creatively and working proactively, loss adjusters can continue to deliver satisfactory claims outcomes in an ever more volatile loss environment.
The report draws attention to the rise in multiple events impacting the same region within overlapping timeframes, resulting in additional damage to already impacted areas and highlights the growing challenge of effectively delineating between the original damage and the subsequent losses. Crawford is developing fresh solutions in response, for example, combining catastrophe model data, satellite imagery and additional technologies to assess weather events in real time to compare the condition of assets pre- and post-loss.
Other developments spotlighted by the report include the increasing integration of AI-powered capabilities into the claims ecosystem to support adjusters, the need to continue to invest in training the next generation of adjusters and the importance of attracting new and diverse people into a claims environment which is a perfect example of purpose-led work.
Commenting on the findings of the report, Rohit Verma, president and CEO, said, “In the increasingly complex landscape emerging from a more volatile and intense claims environment, the need for greater investment in people and the innovative tools which empower them has never been greater. It is imperative that as an industry we are thinking far beyond traditional approaches and developing pioneering initiatives built upon an expanding base of expertise to ensure we can continue to deliver for clients now and into the future against such an uncertain and rapidly changing loss backdrop.”
About Crawford®
Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawfordandcompany.com.
Source: Crawford & Company (Canada) Inc.