ClaimsPro Renames Internal Call Centre Solution
Toronto, ON (June 1, 2025) – ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, has announced the renaming of its internal call centre service to 24-Hour Contact Centre. This new name is more aligned with the current call answering services being provided by this internal group, as well as several technological enhancements applied over the past 20 years of operation.
ClaimsPro’s 24-Hour Contact Centre (formerly known as the Emergency Claims Service) handles over 500,000 insurance calls each year, providing bilingual claims intake and FNOL reporting to support all types of losses across Canada, including catastrophic and high-volume events. The service is led by John Saragosa (Vice President, Claims Administration) and Vignesh Tharumalingam (Director, Claims Administration), who have been instrumental in expanding ClaimsPro’s call centre services to their current level of operations by managing client relationships and delivering specific call centre solutions to support their needs.
As the new name suggests, the 24-Hour Contact Centre is in operation 24/7 with live Customer Service Representatives answering calls 365 days per year to assist policyholders and claimants through the claims process. Through this service, ClaimsPro supports a diverse client base with unique solutions for corporate programs, insurers, brokers, and other service providers, offering dedicated toll-free lines, customized workflows, and client branding incorporated into greetings and scripts.
The 24-Hour Contact Centre continues to upgrade processes and technologies used to support the service, including a recently added callback feature for more flexibility and convenience. Should call centre agents be busy, callers have the option to be placed into a queue without remaining on the line, and they will receive a call back as soon as an operator is available.
“Our 24-Hour Contact Centre is a key part of ClaimsPro’s competitive edge to offer clients unrivaled claims solutions aligned with their business,” says Paul Gilbody, President of ClaimsPro. “This renaming ensures we title this internal service more accurately and truly in alignment with all the features and services being provided. We will continue to investigate options for additional enhancements and upgrades for the contact centre to make this service even more convenient for our clients.”
About ClaimsPro
ClaimsPro is an independent adjusting and claims management company that has been working with Canada’s domestic insurance market for over 40 years. With over 100 offices throughout the country, ClaimsPro provides its clients with local expertise and the resources of a national company. For more information, visit claimspro.ca or indemnipro.ca.
Source: SCM Insurance Services for ClaimsPro
Tags: claims solution, ClaimsPro, rebrand