Crawford Technologies Sets a New Benchmark for the Delivery of Transactional Customer Communications

Toronto, ON (Mar. 11, 2025) – Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, is pleased to announce the release of Sunrise Enterprise,  the only cloud-first, real-time, omnichannel digital document conversion and delivery solution designed for large-scale enterprises. Sunrise Enterprise sets a new benchmark for transforming and delivering transactional customer communications. It enables large corporations and government entities to convert complex transactional documents, such as account statements, bills and insurance explanations of benefits, into customer-friendly formats—including PDF for web portals and responsive HTML for mobile apps—in milliseconds and scalable to hundreds of documents per second.

Developed to meet the rigorous and complex transactional customer communications needs of large-scale operations, Sunrise Enterprise addresses the customer communication challenges faced by industries such as finance, insurance, telecommunications and healthcare. Its ability to deliver secure and on-demand omnichannel communications meets customer demands for real-time, personalized communications. The solution is first in its ability to offer flexible deployment options and benefits that adapt to the unique needs of the enterprise. They include:

• Cloud – Leverage the scalability and cost-efficiency of cloud-based deployment to handle high volumes and concurrent user demands.
• On-premises – Maintain control over sensitive data with secure, on-site deployment.
• Hybrid – Combine cloud and on-premises deployments for optimal flexibility and operational efficiency.
• Software-as-a-Service (SaaS) – Take advantage of an all-in-one, subscription-based model for rapid implementation and reduced IT overhead.

Sunrise Enterprise provides vertical and horizontal scalability, automated failover, tracking and audit capabilities in a high concurrent usage model to support large enterprise needs. This approach enables instant delivery of communications to millions of customers across their preferred channels, in their native languages and desired formats. Its robust security and compliance features, including encryption, redaction and redundant systems, ensure the protection of personally identifiable information (PII) with automated failover mechanisms guaranteeing seamless and uninterrupted system operation.

“As a company, we are committed to innovating how enterprises tackle today’s communication challenges,” said Ernie Crawford, president and CEO of Crawford Technologies. “Sunrise Enterprise stands apart as the only enterprise-grade solution designed to thrive in fast-paced environments large corporations face. With flexible deployment options, it delivers secure, scalable and omnichannel high-volume customer communications tailored to meet evolving customer preferences.”

About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 2,000 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information visit www.crawfordtech.com.

Source: Crawford Technologies via Sterling Kilgore Inc.

Tags: benchmarking, Cloud, Communications, Crawford Technologies, Customer Communications Management (CCM), InsurTech, InsurTech Spotlight, Omnichannel, Real-Time, Software as a Service (SaaS)