Insurance Institute of Canada and Canadian Independent Adjusters’ Association partner to accelerate adjuster onboarding
Toronto, ON (Mar. 13, 2025) – A new partnership between The Insurance Institute of Canada and the Canadian Independent Adjusters’ Association will accelerate some Level 1 licensing courses to support the quicker onboarding of adjusters.
The Institute’s Accelerated Competence Series is designed to support new adjusters in reaching their Level 1 licenses by offering the C11: Principles and Practice of Insurance course in an accelerated format.
The partnership will also support the onboarding of new adjusters to CIAA.
“This will help prepare for the current state of high demand in adjusters, as Canadian insurers continue to grapple with the increased frequency and severity of extreme weather events in Canada. It also provides readiness should interprovincial trade barriers soon be removed in facilitation of needed mobility of adjusters within Canada,” IIC’s president and CEO Peter Hohman says in a release.
“The partnership with CIAA is an extension of the IIC’s talent gap initiatives, prioritized to assist P&C employers to meet workforce growth and demand for qualified resources…” Hohman said.
The industry handled $8.5 billion in insured damages in 2024, making it the largest loss year in Canadian history. Laura Twidle, CEO of Catastrophe Indices and Quantification Inc., has told Canadian Underwriter that the figure has since risen to $8.9 billion.
Canadian claims professionals adjusted more than 273,000 claims in 2024, far above the previous record of 197,000 in 2016.
Alongside a sharp rise in demand for adjusters, several industry research findings support that adjuster supply is dwindling, leading to a widening talent gap in the industry.
Claims adjusters, examiners, and investigators ranked 12th for the fastest-declining jobs by 2030, and 15th for the largest decline in absolute numbers within the same period, according to the World Economic Forum’s The Future of Jobs Report 2025. That means far more claims roles will be displaced than created, CU previously reported.
The Institute’s own Demographic Research finds claims professionals will make up an 8.5% share of total industry retirements in the next five years.
That means approximately 1,830 claims professionals are forecast to retire nationally between 2023 and 2026. According to IIC, claims employees in commercial lines indicated a higher retirement rate than those in personal lines.
“CIAA is committed to fostering the professional development of the adjusters who make up our membership for the benefit of the P&C industry. I look forward to the advantages this collaboration brings our industry to advance the profession collectively,” says Michael Connolly, CIAA’s president and ClaimsPro’s Atlantic Canada vice president.
About the Canadian Independent Adjusters’ Association
The purpose of the Canadian Independent Adjusters’ Association is to promote and represent the common business interests of licensed insurance adjusters within the insurance industry in Canada. For more information, visit www.ciaa-adjusters.ca.
About the Insurance Institute
The Insurance Institute is the premier source of professional education and career development for the country’s property and casualty insurance industry. Established in 1899, the Institute is a not-for-profit organization serving more than 40,000+ members across Canada through 19 volunteer-driven provincial Institutes and chapters.
The Institute sets professional standards for the industry through education programs that lead to a range of designations and certificates, including the internationally recognized Chartered Insurance Professional (CIP) and Fellow Chartered Insurance Professional (FCIP). The 18,000+ graduates of these programs continue to enhance their expertise, experience and professional relationships by participating in the Institute-sponsored CIP Society.
The Insurance Institute also conducts and delivers reports on industry concerns about human capital issues such as recruitment, retention, succession planning, education, training and demographic research, which can be found on the website under Insights & Research. For more information, visit insuranceinstitute.ca.
Source: Insurance Institute of Canada (IIC)
Tags: Canadian Independent Adjusters Association (CIAA), Insurance Institute of Canada, partnership, training