Sedgwick launches Gen AI feature to expedite claims
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Memphis, TN (Mar. 3, 2025) – Sedgwick, a leading global provider of claims management, loss adjusting, and technology-enabled business solutions, is pleased to announce the launch of a new innovative solution, an AI-generated claims summary feature in viaOne. The viaOne portal is Sedgwick’s digital hub that provides clients with real-time access to their data and visibility into every aspect of their claims.
This new feature allows examiners and claims professionals to quickly view a summary of the past 12 months of information for a particular claim at the click of a button. This solution transforms the claims process as it efficiently provides key insights, reserve suggestions, next best actions, interactive settlements, quality assurance, predictive modeling, carrier requirements, and more.
By leveraging Sedgwick’s proprietary GenAI technology, new efficiencies are created for examiners when taking over claims or conducting claims reviews, streamlining the process and saving time. This recent advancement in Sedgwick’s technology evolution journey further positions the company as the leading claims administrator in revolutionizing claims management.
“The creation of this claims summary feature is a testament to Sedgwick’s commitment to simplifying claims and transforming the industry. We remain hyper focused on utilizing the latest technology innovations to introduce new enhancements into the claims processes,” said Leah Cooper, Global Chief Digital Officer. “By integrating data science, GenAI, and Sedgwick’s deep industry knowledge, we continue to develop solutions that elevate our client’s experience and raise the bar for the claims industry as a whole.”
This innovation builds upon the success of the company’s Sidekick+ technology, an industry-first award-winning application launched in 2023 that integrates Microsoft/OpenAI’s ChatGPT technology with Sedgwick’s established claims management tools.
About Sedgwick
Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of over 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more information, visit www.sedgwick.com.
SOURCE: Sedgwick Claims Management Services, Inc.