WTW’s Engage platform adds generative AI feature to improve the employee experience

Arlington, VA (Apr. 9, 2024) – WTW, a leading global advisory, broking, and solutions company, is pleased to announce the launch of Engage Coach AI, a generative AI assistant that guides effective manager action. The new AI feature of the company’s employee listening platform, Engage, helps leaders and managers improve employee experience and business performance.

Engage Coach AI offers advice and insights related to a manager’s survey findings. In addition to AI-generated recommendations, managers can access the platform’s curated library of content from WTW experts, including videos, book summaries, and articles. Engage Coach AI is GDPR compliant and does not share any data for subsequent training or storage.

“This is a big step forward in improving the employee experience. By introducing generative AI to our Engage platform,” said Adam Zuckerman, Global Product Leader for Engage. “Managers will have even more options for how to address employee issues raised in surveys – including issues unique to their teams.”

WTW’s Engage platform supports organizations with employee listening. It helps employers capture and respond to employee needs, understand variations among workforce segments, make better people decisions, and build more effective HR programs and work experiences. Learn more about Engage.

About WTW

At WTW (NASDAQ: WLTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.

Working shoulder-to-shoulder with our clients, we uncover opportunities for sustainable success – and provide perspective that moves you. For more information, visit www.wtwco.com.

SOURCE: Willis Towers Watson

Tags: Artificial Intelligence (AI), customer experience (CX), launch, virtual assistant, Willis Towers Watson (WTW)