Increase in Customer Satisfaction the Most Common Benefit of Implementing Customer Journey Mapping: New Research

Markham, ON (Aug. 7, 2018) – Quadient, formerly GMC Software, has announced the results of a global study it commissioned from MyCustomer, Customer Journey Mapping Research Report 2018. The study examines maturity and best practices in the process of delivering an exceptional customer experience. Customer journey mapping (CJM) enables organizations to better understand and visualize… Read more »

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