Employee Engagement a Top Concern Affecting Customer Experience
Employee engagement impacts the customer experience as much as project management, data skills: Gartner Sydney, Australia (Jun. 14, 2018) โ Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact… Read more ยป
The post Employee Engagement a Top Concern Affecting Customer Experience appeared first on Insurance-Canada.ca.
Go to Source
Author: Insurance-Canada.ca