Travelers Canada is the First Insurer to Achieve CSIO eDocs Certification

Toronto, ON (Oct. 3, 2024) – CSIO commends Travelers Canada on achieving CSIO’s eDocs Certification, confirming that they have deployed the updated eDocs codes and descriptions into production for personal and commercial lines. Travelers has achieved this important industry milestone by programming the updated eDocs Standards, and as a result, all their eDocs reflect the updated codes and descriptions.

CSIO’s eDocs Standards enable documents to be delivered to Broker Management Systems (BMS) directly from an insurer’s system via CSIOnet. eDocs streamline broker workflows by eliminating the need for paper and portals, saving time and money. Despite this, brokers reported that they were receiving documents from insurers that were not clearly labelled, resulting in the need to open individual eDocs to determine the nature of the document.

To resolve this pain point associated with mislabeled documents, CSIO and its members developed 40 updated eDocs codes and descriptions. Travelers is the first insurer to be awarded eDocs Certification for the updated eDocs, a significant accomplishment that reflects their dedication to delivering an enhanced experience for their broker network.

As all BMS vendors have successfully deployed the updated eDocs Standards, brokers working with Travelers will be able to receive the updated eDocs in their BMS, ensuring a smooth and streamlined workflow.

“Travelers is committed to innovation and technology that supports brokers and greatly improves productivity,” said Michael Lin, Chief Information Officer, Travelers Canada and CSIO Board Chairman. “With this Certification, our brokers benefit from seamless document delivery for a comprehensive range of electronic documents, allowing them to prioritize what matters most – their customers.”

“By achieving eDocs Certification, Travelers is simplifying and improving broker operations and eliminating repetitive tasks,” said Catherine Smola, President & CEO of CSIO. “This is an important initiative that will provide brokers substantial time savings.”

Following Travelers’ lead, several CSIO members are working towards completing their eDocs Certification. Insurer and BMS vendor members can download the eDocs Business Requirements and Certification Document to apply for Certification.

Learn more about CSIO’s Updated eDocs Initiative and check the eDocs Programming Scorecard to see the status of an insurer or BMS vendor.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV), is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $41 billion in 2023. For more information about Travelers, visit www.travelers.com.

The Travelers Insurance Company of Canada, Dominion of Canada General Insurance Company, and St. Paul Fire and Marine Insurance Company (Canada Branch) are the Canadian licensed insurers known as Travelers Canada. For more information about Travelers Canada, visit travelerscanada.ca.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology association of property and casualty insurers, vendors and over 43,000 brokers. CSIO is committed to driving innovative solutions that enable the best insurance experience in Canada by overseeing the development, implementation, and maintenance of technology Standards and solutions, such as CSIOnet, eDocs, and My Proof of Insurance. For more information, visit www.csio.com.

SOURCE: Centre for Study of Insurance Operations (CSIO)

Tags: Centre for Study of Insurance Operations (CSIO), data standard, eDoc, industry first, Travelers