{"id":8423,"date":"2018-05-03T17:40:13","date_gmt":"2018-05-03T21:40:13","guid":{"rendered":"http:\/\/lifeinsurance-orleans.ca\/Life-Insurance-Blog\/?guid=9ddab594048b22543b9240407ae292b0"},"modified":"2018-05-03T17:40:13","modified_gmt":"2018-05-03T21:40:13","slug":"metlife-issues-multipronged-plan-to-find-missing-annuitants","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2018\/05\/03\/metlife-issues-multipronged-plan-to-find-missing-annuitants\/","title":{"rendered":"MetLife Issues Multipronged Plan To Find Missing Annuitants"},"content":{"rendered":"<p>MetLife has a multipronged plan to improve the way it tracks down missing annuitants, the company said Thursday.<\/p>\n<p>The actions come in the wake of a $510 million charge in the fourth quarter related to a group of 13,500 annuitants going back many years.<\/p>\n<p>\u201cWe believe these remediation steps will further strengthen our internal control over financial reporting,\u201d said CFO John McCallion in a conference call with analysts.<\/p>\n<p>The New York-based company said that it would:<\/p>\n<ul>\n<li>Improve its administrative and accounting procedures and search practices to find, contact and record responses from unresponsive or missing plan annuitants, and to locate missing annuitants.<\/li>\n<li>Institute procedures to hasten communication and escalation issues within the company.<\/li>\n<li>Hire outside help to examine and analyze \u201cfacts and circumstances\u201d which gave rise to the issue first discovered at the end of last year.<\/li>\n<li>Implement immediate changes to the data flows and valuation controls around the company\u2019s variable annuity guaranteed reserves.<\/li>\n<\/ul>\n<p>\u201cWe will test the ongoing operating effectiveness of all new controls subsequent to implementation and will consider the material weaknesses remediated after the applicable controls operate effectively for a sufficient period of time,\u201d McCallion said.<\/p>\n<h3>Executive Changes<\/h3>\n<p>Two senior company executives have left since the incident around the missing annuitants issue came to light.<\/p>\n<p>CFO John C.R. Hele retired and was succeeded by 12-year MetLife veteran McCallion on May 1, the company said.<\/p>\n<p>Analysts noted the suddenness of Hele\u2019s departure.<\/p>\n<p>Big companies like MetLife always have management changes from time to time, said president and CEO Steven A. Kandarian.<\/p>\n<p>In any big company, \u201cthere&#8217;s never a great or perfect time for an announcement of a major change at senior executive levels,\u201d Kandarian said.<\/p>\n<p>Under SEC rules, decisions surrounding high-level executives must be disclosed made within four days, he said.<\/p>\n<p>\u201cSo it&#8217;s not like there&#8217;s a great deal of flexibility about timing of announcements, so that drives a lot of it,\u201d Kandarian said.<\/p>\n<p>Before joining MetLife, McCallion spent nearly 10 years at PwC in the insurance audit practice, where he worked with multinational and U.S. clients in the life and property\/casualty insurance sectors.<\/p>\n<p>In March, Marlene Debel, U.S. CFO for MetLife, was appointed to lead the company\u2019s Retirement &amp; Income Solutions business.<\/p>\n<p>She replaced Robin Lenna who retired March 1, after leading the Retirement &amp; Income Solutions unit for the past 12 years.<\/p>\n<p>The company has previously declined to comment on the reasons for Lenna\u2019s retirement.<\/p>\n<h3>MetLife Beats Street<\/h3>\n<p>MetLife on Wednesday reported first-quarter earnings of $1.25 billion.<\/p>\n<p>On a per-share basis, the New York-based company said it had net income of $1.19.<br \/>\nEarnings, adjusted for non-recurring costs, came to $1.36 per share.<\/p>\n<p>The results surpassed Wall Street expectations. The average estimate of six analysts surveyed by Zacks Investment Research was for earnings of $1.17 per share.<\/p>\n<p>The insurer posted revenue of $14.81 billion in the period. Its adjusted revenue was $15.14 billion.<\/p>\n<p>MetLife shares have decreased 11 percent since the beginning of the year, while the Standard &amp; Poor&#8217;s 500 index has fallen slightly more than 1 percent. In the final minutes of trading on Wednesday, shares hit $45.05, a decrease of 13 percent in the last 12 months.<\/p>\n<p><em><span style=\"font-size: 10pt;\">InsuranceNewsNet Senior Writer Cyril Tuohy has covered the financial services industry for more than 15 years. Cyril may be reached at cyril.tuohy@innfeedback.com.<\/span><\/em><\/p>\n<p><strong><span style=\"font-size: 8pt;\">\u00a9 Entire contents copyright 2018 by InsuranceNewsNet.com Inc. All rights reserved. No part of this article may be reprinted without the expressed written consent from InsuranceNewsNet.com.<\/span><\/strong><\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/insurancenewsnet.com\/innarticle\/metlife-issues-multipronged-plan-to-find-missing-annuitants\">MetLife Issues Multipronged Plan To Find Missing Annuitants<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/insurancenewsnet.com\/\">InsuranceNewsNet<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MetLife has a four-point plan to find annuitants after the company discovered it failed to pay nearly a half a billion dollars over decades.<\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/insurancenewsnet.com\/innarticle\/metlife-issues-multipronged-plan-to-find-missing-annuitants\">MetLife Issues Multipronged Plan To Find Missing Annuitants<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/insurancenewsnet.com\/\">InsuranceNewsNet<\/a>.<\/p>\n","protected":false},"author":578,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/8423"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/578"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=8423"}],"version-history":[{"count":1,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/8423\/revisions"}],"predecessor-version":[{"id":8424,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/8423\/revisions\/8424"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=8423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=8423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=8423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}