Toronto, ON (Nov. 9, 2026) \u2013 Ontario\u2019s Workplace Safety and Insurance Board (WSIB) and Guidewire are pleased to announce that WSIB has transformed its employer registration experience, reducing a process that once took between eight to ten business days to one that now takes under ten minutes. Marking a significant milestone in its multi-year digital-first modernization program, enabled by Guidewire Jutro Digital Platform, WSIB collaborated with Guidewire partner Accenture on the project.<\/p>\n
WSIB registers roughly 30,000 new employers each year, and previously that process depended heavily on paper-based steps and manual review. The insurer now enables about 90 percent of Ontario employers to register in minutes in a single online session, while reducing staff processing effort and reserving human review for the most complex cases. The modernization also gives WSIB the digital infrastructure to introduce practical, AI-driven capabilities over time.<\/p>\n
The results to date:<\/p>\n
\u201cWe wanted the employer registration process to be simple and intuitive while freeing our teams to focus on the complex cases that require human judgment,\u201d said Greg Morreale, Vice President, Enterprise Technology Solutions, WSIB. \u201cWith this foundation in place, we can apply AI where it adds real value, starting with clearing exceptions faster and improving day-to-day service.\u201d<\/p>\n
\u201cMost employers now register in a single sitting and get an answer immediately,\u201d said Darshi Gurusinghe, Chief Customer Experience Officer, WSIB. \u201cThis change benefits everyone. Employers get faster service, and our employees spend less time on manual processing and more time towards supporting workers and businesses across Ontario.\u201d<\/p>\n
\u201cWSIB modernized the employer experience and the transaction platform underneath it at the same time,\u201d said Michael Mahoney, Head of Professional Services, Guidewire. \u201cThat gives them a foundation they can keep building on, including AI-driven service as their needs grow.\u201d<\/p>\n
This milestone is the latest in a broader relationship between WSIB and Accenture that began in 2019, spanning multiple digital programs including WSIB\u2019s Workers Portal, Employer Portal, and document upload capabilities. Throughout that journey, Accenture has served as WSIB\u2019s lead implementation partner \u2013 not just building solutions, but advising on architecture and supporting WSIB leadership in making confident and strategic technology decisions.<\/p>\n
\u201cWSIB\u2019s reinvention of its employer registration experience removes a significant point of friction for Ontario businesses, and demonstrates what digital modernization can deliver for the organizations and workers that depend on it,\u201d said Puneet Chattree, Insurance lead at Accenture Canada. \u201cThis is a great example of what the insurance sector can achieve when complex, high-volume processes are fundamentally reimagined \u2013 and with a strong digital core now in place, WSIB is well positioned to unlock the full potential of AI in the future.\u201d<\/p>\n
To learn more about Guidewire Jutro Digital Platform<\/a> for digital experiences, please visit guidewire.com<\/a>.<\/p>\n The Workplace Safety and Insurance Board provides wage-loss benefits, medical coverage and support to help people get back to work after a work-related injury or illness. Funded by premiums paid by Ontario businesses, the WSIB provides no-fault collective liability insurance and access to industry-specific health and safety information. Its mission is to reduce the impact of workplace illness and injury on people and businesses in Ontario. A big part of that effort is the support it provides to people who have suffered a work-related injury or illness, and to help them as they recover and safely return to work. The WSIB is one of the largest insurance organizations in North America, covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit www.wsib.on.ca<\/a>.<\/p>\n Guidewire (NYSE: GWRE)<\/em> is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 44 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.<\/p>\n We are proud of our unparalleled implementation record, with 1,700+ successful projects supported by the industry\u2019s largest R&D team and consulting partner ecosystem. Our marketplace represents the largest partner community in P&C, where customers can access hundreds of applications to accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com<\/a>.<\/p>\n For information about Guidewire\u2019s trademarks, visit https:\/\/www.guidewire.com\/legal-notices<\/a>.<\/p>\n Accenture (NYSE: ACN)<\/em> helps the world\u2019s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Learn more at www.accenture.com<\/a>.<\/p>\n SOURCE: Guidewire Software, Inc.<\/em><\/p>\n Tags: Accenture<\/a>, Guidewire<\/a>, modernization<\/a>, platform<\/a>, Workplace Safety and Insurance Board (WSIB)<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":" Accenture delivers WSIB\u2019s first cloud-native digital experience, building the foundation for AI-driven service Toronto, ON (Nov. 9, 2026) \u2013 Ontario\u2019s Workplace Safety and Insurance Board (WSIB) and Guidewire are pleased to announce that WSIB...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[1],"class_list":["post-25553","post","type-post","status-publish","format-standard","hentry","tag-news"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=25553"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25553\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=25553"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=25553"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=25553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}About the Workplace Safety and Insurance Board (WSIB)<\/b><\/h4>\n
About Guidewire Software<\/b><\/h4>\n
About Accenture<\/b><\/h4>\n