Singapore (June 8, 2026) \u2013 Employers face a growing challenge as artificial intelligence (AI) reshapes how work is done, with new research from WTW highlighting a rise in the \u2018fear of becoming obsolete\u2019 among employees.<\/p>\n
WTW\u2019s 2026 Employee Experience (EX) Global Market Study<\/a> points to a widening gap between the pace of technological change and employee readiness. While AI adoption is accelerating rapidly, many organisations are not yet equipped to support their workforce through the transition.<\/p>\n According to the study, 59% of employers expect AI to fundamentally change how employee experience is messaged, managed and delivered within the next three years, rising to 89% over the next decade. At the same time, the share of work handled through automation and digital tools is expected to more than double, from 14% today to 31% within three years.<\/p>\n The study finds that this creates fertile ground for employees to fear they will become obsolete, as they question their relevance in a more automated workplace.<\/p>\n To counter this, WTW has identified the need for employers to shift from only measuring employee engagement, as an indicator of how people feel about their work and their willingness to give effort, to employee impact, as a measure of how effectively people execute and adapt to deliver results.<\/p>\n To achieve this, employers can design a deliberate High Impact Employee Experience (HIEX). This approach focuses on building trust, developing skills and providing clarity about how roles will evolve alongside technology. Specifically there are four enabling conditions that are most closely linked to achieving a HIEX:<\/p>\n The rewards for organisations that achieve High Impact Employee Experience are clear. The study shows that the 34% of employers who sustained EX as a priority over the past three years and continue to do so consistently outperformed their peers on productivity, profitability and workforce outcomes. WTW identifies these organisations as Employee Experience (EX) Leaders.<\/p>\n EX Leaders are more likely be delivering on the four conditions and achieving superior business outcomes, such as 23% increase in profits, 8% one-year revenue growth and significantly better workforce incomes.<\/p>\n These Employee Experience leaders are more likely to identify their employees as high impact, with 91% reporting that employees believe strongly in the organisation\u2019s goals and objectives, 87% saying that employees would recommend the organisation as a good place to work.<\/p>\n \u201cEmployers have a powerful opportunity to strengthen trust, protect employee wellbeing and help people thrive through change,\u201d said Jill Havely, Global Employee Experience Leader at WTW.<\/p>\n \u201cEmployees aren\u2019t just watching AI reshape work, they\u2019re feeling it, living it and questioning how they\u2019ll fit in the future. Organisations that intentionally design an employee experience to address this anxiety can replace uncertainty with confidence and help people see a future where they still matter.\u201d<\/p>\n WTW\u2019s 2026 Employee Experience Global Market Study<\/a> was conducted in April 2026. Close to 550 respondents across various industries including manufacturing, financial services, IT and telecommunications and so on, completed the survey globally with 5.6 million employees at responding organisations.<\/p>\n At WTW (NASDAQ: WLTW)<\/em>, we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance. Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success\u2014and provide perspective that moves you. For more information, visit www.wtwco.com<\/a>.<\/p>\n SOURCE: WTW<\/em><\/p>\n Tags: Artificial Intelligence (AI)<\/a>, consumer attitudes<\/a>, Willis Towers Watson (WTW)<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":" Singapore (June 8, 2026) \u2013 Employers face a growing challenge as artificial intelligence (AI) reshapes how work is done, with new research from WTW highlighting a rise in the \u2018fear of becoming obsolete\u2019 among...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25138"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=25138"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25138\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=25138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=25138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=25138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
About the Survey<\/b><\/h4>\n
About WTW<\/b><\/h4>\n