![](\"https:\/\/insurance-canada.ca\/wp-content\/uploads\/2026\/06\/Hippo-Hannah-infographic-2026.jpg\")
<\/a><\/p>\nAI-Powered Service: Always On, Always Intelligent<\/b><\/h4>\n
Hannah now triages 100% of inbound customer service calls, authenticates callers, and intelligently routes requests before a human agent is ever involved. Using natural language understanding, customers can speak conversationally instead of navigating rigid IVR menus, creating a faster and more intuitive experience.<\/p>\n
Hannah also extends service availability after hours by answering common questions and creating tickets for next-business-day follow-up, supporting more than 2,600 after-hours calls since early 2026. Through a hybrid AI-and-human model, a portion of calls are fully resolved by AI, while the rest are accelerated by 12% \u2014 saving approximately 60 seconds per call as Hannah authenticates callers and captures context before the handoff to a licensed representative. Since launch, Hannah has maintained a 97% positive customer sentiment score.<\/p>\n
\u201cOur goal is to transform the customer experience by eliminating long hold times and the frustration of rigid IVR menus, replacing them with immediate, intelligent support,\u201d said Hippo\u2019s Chief Operations Officer, Laura Boettcher. \u201cHannah is already resolving 5% of calls, saving agents more than 600 interactions per month and reducing average call handle time by a minute by handling routine needs instantly and connecting customers to the right licensed human agent faster than ever before \u2014 ensuring customers still receive the empathy and expertise that only a human can provide when it matters most.\u201d<\/p>\n
Most recently, Hannah began handling policy verification requests from mortgage lenders, which account for approximately 15% of Hippo\u2019s inbound calls. Later this year, Hannah\u2019s capabilities will expand to include policy status inquiries, coverage and deductible questions, payments, and document requests. By early 2027, Hippo expects Hannah to fully resolve more than 50% of all customer interactions.<\/p>\n
About Hippo<\/b><\/h4>\n
Hippo is a technology-native insurance group that uses its carrier platform to diversify risk across both personal and commercial lines. Through the Hippo Homeowners Insurance Program, the company applies deep industry expertise and advanced underwriting to deliver proactive, tailored coverage for homeowners. Hippo Holdings Inc. subsidiaries include Hippo Insurance Services, Spinnaker Insurance Company, Spinnaker Specialty Insurance Company, and Wingsail Insurance Company. Hippo Insurance Services is a licensed property casualty insurance agent with products underwritten by various affiliated and unaffiliated insurance companies. For more information, including licensing information, visit www.hippo.com<\/a>.<\/p>\n This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the expected capabilities and performance of Hannah and Hippo\u2019s operational objectives. These statements involve known and unknown risks and uncertainties that may cause actual results to differ materially from those expressed or implied. Readers should not place undue reliance on these statements, which speak only as of the date of this press release. Hippo undertakes no obligation to update or revise any forward-looking statements, except as required by law. For a discussion of the risks and uncertainties that could cause actual results to differ, please refer to the Risk Factors section of Hippo\u2019s most recent Annual Report on Form 10-K and other filings with the Securities and Exchange Commission.<\/p>\n Source: Hippo Holdings Inc.<\/em><\/p>\n Tags: Artificial Intelligence (AI)<\/a>, chatbot<\/a>, Communications<\/a>, customer service<\/a>, Hippo<\/a>, launch<\/a>, natural language processing (NLP)<\/a>, Self-Service<\/a>, virtual assistant<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":" Hannah Handles 100% of Inbound Service Calls and Achieved 97% Customer Satisfaction Since Launch San Jose, CA (May 28, 2026) \u2013 Hippo is pleased to announce it is scaling Hannah, its AI-powered service representative,...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25088"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=25088"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25088\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=25088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=25088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=25088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Forward-Looking Statements<\/b><\/h4>\n