London, UK (May 6, 2026) \u2013 KPMG is pleased to announce the expansion of its global alliance relationship with ServiceNow, establishing a multi-year commitment and US$40 million in services over the next three years to help clients accelerate AI-powered transformation across the enterprise, reinforcing KPMG\u2019s position as a leading ServiceNow partner.<\/p>\n
The enhanced relationship builds on the AI-first commitments both organizations have made \u2014 beginning with KPMG UK\u2019s recognition as one of the first and largest users in Europe to deploy ServiceNow AI Agents in a live environment, followed by KPMG US\u2019s early adoption of the ServiceNow AI Control Tower to operate AI at scale. These efforts anchored by KPMG AI Trust services<\/a> and Global Business Services<\/a>, reflect KPMG firms\u2019 approach of using advanced capabilities internally to help clients adopt them with confidence.<\/p>\n \u201cEvery organization I talk to has moved past whether to use AI,\u201d said Michael Park, SVP, Global Partnerships and Channels at ServiceNow. \u201cThe question now is how to get from ambition to outcomes fast. ServiceNow brings the AI Control Tower, the agentic workflows, and the governance. KPMG brings the advisory depth and change leadership to activate at scale. Together, we are eliminating the detours and driving real value.\u201d<\/p>\n Under the multi-year agreement, KPMG and ServiceNow are making joint investments across three areas to help clients move from AI use cases to workflow transformation:<\/p>\n \u201cThis is more than an expansion of our relationship; it\u2019s about doing the work together,\u201d said Gary Plotkin, Global ServiceNow Practice Leader and Digital Platforms Practice Leader, KPMG US. \u201cKPMG firms and ServiceNow share a deep commitment to helping organizations modernize how work gets done by putting advanced intelligence into action. By using ServiceNow\u2019s advanced AI and Global Business Services capabilities within KPMG firms, we\u2019re showing clients how to transform their businesses at scale. That\u2019s where the real value is created.\u201d<\/p>\n KPMG firms and ServiceNow are working together to help clients move from AI experimentation to enterprise impact through a connected set of capabilities that enable organizations to build, govern and activate intelligent, action\u2011oriented workflows through ServiceNow tools including:<\/p>\n As ServiceNow\u2019s 2026 Worldwide Core Business Partner of the Year<\/a>, KPMG was recognized for enabling organizations to modernize and connect their enterprise functions using ServiceNow. This is a testament to KPMG firms\u2019 deep platform capabilities and ability to drive meaningful transformation for clients.<\/p>\n As organizations increasingly look for practical ways to simplify operations, improve productivity and connect work across traditionally siloed functions, Global Business Services with KPMG Velocity is helping clients bring people and AI agents together on a single platform to orchestrate workflows across finance, procurement, human resources and IT. Enabled by the ServiceNow AI Platform and backed by KPMG firms\u2019 industry and functional experience and transformation capabilities, the offering is designed to help clients move beyond point automation to more integrated, resilient and value\u2011driven operations, enhancing collaboration, decision\u2011making and the day\u2011to\u2011day experience for employees and stakeholders.<\/p>\n For example, KPMG UK is currently working with a leading global industrial manufacturer to rethink their approach to cross-functional service delivery, bringing global business services together into a single, coherent platform. Leveraging the latest agentic AI developments and HR Service Delivery and Source-to-Pay Operations from ServiceNow, implementation of a single portal will transform GBS and help deliver technology-enabled services, consumer-grade experience, and the next level of business performance to agents and customers alike.<\/p>\n KPMG firms have accelerated the purchase of new ServiceNow licenses, bringing more of the ServiceNow AI Platform capabilities to our people, strengthening the foundation for building, deploying and governing AI across the enterprise.<\/p>\n For KPMG, the ServiceNow AI Platform supports quality outcomes, reduced administrative burden, and a focus on more strategic and rewarding work. A human\u2011centric approach helps ensure that AI augments human judgment rather than replaces it, reshaping roles, accelerating career growth, and elevating the impact of our people. Through leading tools, ongoing upskilling and redesigned operating models that bring humans and AI agents together as teammates, KPMG is building an adaptable workforce and helping to set a new standard for how organizations can unlock value from AI responsibly and at scale.<\/p>\n KPMG is committed to embedding artificial intelligence into the fabric of how work gets done, enabling our people to deliver higher quality outcomes, reduce administrative burden, and focus on more strategic and rewarding work.<\/p>\n \u201cEmbedding these AI-powered tools directly into our internal systems, KPMG firms are not only helping to improve productivity internally but also demonstrating firsthand the trawnsformative potential we bring to clients through the ServiceNow platform,\u201d said Kelle Fontenot, Chief Digital Officer, KPMG US.<\/p>\n To learn more about how KPMG firms and ServiceNow can help you utilize AI to improve how work gets done across your organization, visit kpmg.com\/servicenow<\/a>.<\/p>\n KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (\u201cKPMG International\u201d) operate and provide professional services. \u201cKPMG\u201d is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively. KPMG firms operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. Each KPMG member firm is responsible for its own obligations and liabilities. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. For more information, visit www.kpmg.com<\/a>.<\/p>\n Unless indicated otherwise, throughout this document, \u201cwe\u201d, \u201cKPMG\u201d, \u201cus\u201d and \u201cour\u201d refers to the KPMG global organization, to KPMG International Limited (\u201cKPMG International\u201d) and\/or to one or more of the member firms of KPMG International, each of which is a separate legal entity.<\/p>\n ServiceNow (NYSE: NOW)<\/em> is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. For more information, visit www.servicenow.com<\/a>.<\/p>\n ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries.<\/p>\n Source: KPMG International<\/em><\/p>\n Tags: Artificial Intelligence (AI)<\/a>, Innovation<\/a>, KPMG<\/a>, partnership<\/a>, ServiceNow<\/a>, Transformation<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":" KPMG expands global alliance partnership with ServiceNow to co-innovate, increase client value and create new growth opportunities London, UK (May 6, 2026) \u2013 KPMG is pleased to announce the expansion of its global alliance...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25055"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=25055"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/25055\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=25055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=25055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=25055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Accelerating AI-powered transformation<\/h4>\n
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Transforming operations with agentic AI: Global Business Services with KPMG Velocity<\/h4>\n
Mutual investment to drive long-term impact<\/h4>\n
About KPMG International<\/b><\/h4>\n
About ServiceNow<\/b><\/h4>\n