Tallinn, Estonia (Feb. 24, 2026) \u2013 Insly, the the low-risk, enterprise-grade insurance software provider, has launched a new claims portal<\/a><\/strong> enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in control of the claims process from first notification of loss (FNOL) through to resolution, the portal removes or significantly reduces the need for phone calls and emails to claims handlers, while ensuring customers are always fully up to date on the status of their claim.<\/p>\n The portal sits as an intelligent front end over any core claims system to capture the FNOL, extract and validate claims data, and feed structured information directly into the back-office system \u2013 without requiring the policyholder to pick up the phone. Once the claim is underway, the portal gives customers real-time visibility of its status \u2013 much like the interface of a food delivery app \u2013 alongside expected payout and full claims history.<\/p>\n The portal also offers an advisor portal, enabling claims handlers and loss adjusters to carry out FNOL and claim administration over the phone or via email where required. The advisor interface also includes an AI recommendation layer, which analyses claims against the policyholder\u2019s specific terms and conditions, relevant legislation, and any internal rules, before producing a recommendation \u2013 approve or reject \u2013 alongside a confidence level and the reasoning behind it. So claims handlers and loss adjusters have everything they need to make a fast, well-informed decision.<\/p>\n The system can also offer no-touch claims based on pre-configured criteria, with no adjuster involvement at all, from FNOL to settlement. MGAs and insurers define the rules \u2013 by claim category, amount, or other parameters \u2013 and can switch auto-approval on or off per product line.<\/p>\n The portal is fully white-labelled \u2013 policyholders see only the MGA\u2019s or insurer\u2019s brand throughout \u2013 while tone, language, terminology, escalation rules, and custom instructions are fully configurable to the compliance and customer experience requirements of the business.<\/p>\n The claims portal can be used with Insly or integrated with any other policy administration system (PAS) or claims core system, to enhance the customer and loss adjustor experience without disrupting core processes and data. For new and existing users of Insly\u2019s claims system, the portal will come pre-integrated.<\/p>\n \u201cClaims can be a significant point of friction for insurers, MGAs and their customers, involving multiple calls and emails to gather information, ask questions and chase status updates,\u201d comments Risto Rossar, Founder and CEO of Insly. \u201cOur new Claims Portal removes that friction by enabling policyholders to file and track their own claims and leveraging the latest AI capabilities to handle the analysis and resolve straightforward cases. The result is a more streamlined, faster experience for the customer, while reducing the workload and associated cost for insurers and MGAs. It\u2019s a win-win.\u201d<\/p>\n Insly is not just insurance software \u2013 it is us. With over a decade of experience in insurance services and software development, we are truly in our element. Our goal is to make insurance easy to understand, manage and buy for both service providers, as well as end users. Insly is a spin-off from IIZI Group \u2013 most successful insurance broker group in CEE region starting from 2000. For more information, visit insly.com<\/a>.<\/p>\n SOURCE: Insly Ltd.<\/em><\/p>\n Tags: claims<\/a>, claims solution<\/a>, First Notice of Loss (FNOL)<\/a>, Insly<\/a>, portal<\/a>, Self-Service<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":" New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims. Tallinn, Estonia (Feb. 24, 2026) \u2013 Insly, the the low-risk, enterprise-grade insurance...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/24986"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=24986"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/24986\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=24986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=24986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=24986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Customer-facing portal <\/strong><\/h4>\n
Advisor portal <\/strong><\/h4>\n
No-touch claims<\/strong><\/h4>\n
About Insly Ltd.<\/h4>\n