{"id":24782,"date":"2026-02-25T16:50:15","date_gmt":"2026-02-25T16:50:15","guid":{"rendered":"https:\/\/insurance-canada.ca\/?p=84973"},"modified":"2026-02-25T16:50:15","modified_gmt":"2026-02-25T16:50:15","slug":"hub-international-brings-anthropics-claude-to-20000-employees-reports-85-productivity-gains-and-90-user-satisfaction","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2026\/02\/25\/hub-international-brings-anthropics-claude-to-20000-employees-reports-85-productivity-gains-and-90-user-satisfaction\/","title":{"rendered":"HUB International Brings Anthropic\u2019s Claude to 20,000+ Employees, Reports 85% Productivity Gains and 90% User Satisfaction"},"content":{"rendered":"<ul type=\"disc\">\n<li><strong>HUB uses Claude Enterprise with Claude for knowledge workers, Claude Code for technology teams, and&nbsp;Anthropic\u2019s API platform for building custom agentic solutions<\/strong><\/li>\n<li><strong>Early deployment results show 2.5 hours saved per employee per week and 90%+ user satisfaction from employees across early use cases<\/strong><\/li>\n<li><strong>HUB, one of&nbsp;Anthropic\u2019s first insurance brokerage partners, selected Anthropic\u2019s Claude for its industry-leading accuracy, lowest hallucination rates, and enterprise security built for regulated financial services<\/strong><\/li>\n<li><strong>HUB\u2019s AI journey began in 2020, positioning the firm to move quickly once AI matured, making the full Claude deployment a natural progression of its multi-year strategy<\/strong><\/li>\n<\/ul>\n<p>Chicago, IL (May 15, 2025) \u2013 Hub International Limited (HUB), a leading global insurance brokerage and financial services firm, and Anthropic, an AI research and development company, are pleased to announce a partnership of their deployment of Anthropic\u2019s Claude AI platform across HUB\u2019s entire 20,000+ employee workforce which began in late Q4 2025. In early results of employees, HUB has seen an 85% productivity increase in targeted use cases, an average of 2.5 hours saved per employee per week, and over 90% user satisfaction across early use cases\u2014 making it one of the fastest and most successful enterprise AI deployments in the financial services industry.<\/p>\n<p>HUB selected Anthropic\u2019s Claude as its enterprise AI platform for its state-of-the-art performance in complex reasoning and coding, the lowest hallucination rates in the industry, and robust security features purpose-built for highly regulated environments. The agreement makes HUB one of Anthropic\u2019s first insurance brokerage partners and includes HUB\u2019s deployment of the full Anthropic platform: Claude Enterprise powered by Claude for knowledge workers, Claude Code for technology teams, and Anthropic\u2019s API platform for building custom agentic solutions.<\/p>\n<p>\u201cAI is a force multiplier that will help accelerate HUB\u2019s competitive advantage, which lies in combining cutting-edge technology with our scale, deep carrier relationships, product innovation, and decades of institutional knowledge to create transformational client experiences,\u201d said Marc Cohen, President and CEO of HUB. \u201cWe\u2019ve been on an AI application journey for several years, and our partnership with Anthropic represents our next-level commitment. Anthropic\u2019s enterprise-grade AI, their unwavering commitment to safety, quality, and security, and their deep understanding of regulated markets made them the ideal partner for HUB.\u201d<\/p>\n<h4>HUB\u2019s multi-year AI strategy<\/h4>\n<p>HUB\u2019s AI journey began with piloting integrations in robotic process automation in 2020 and evolved further with the emergence of generative AI in 2022. That early investment prepared the organization to move quickly once AI products matured with reduced hallucinations and stronger controls for security and compliance. The full rollout of Anthropic\u2019s Claude platform to all HUB employees was a natural progression of that multi-year strategy.<\/p>\n<p>HUB implemented a phased deployment approach with defined use cases for specific roles, including account managers, producers, and customer support teams, with workshopped applications already showing measurable business impact. Claude\u2019s advanced AI capabilities will help advance and amplify HUB\u2019s business processes, digital direct-to-customer platforms, software development, and empower its workforce to enhance productivity and customer service delivery. The partnership will focus on six strategic AI pillars: foundational generative AI, agentic workflows, vendor-enabled capabilities, specialized custom solutions, digital direct-to-customer experiences, and agentic software engineering platforms.<\/p>\n<p>\u201cHUB deployed Claude across 20,000 employees in a regulated industry and saw measurable results almost immediately \u2014 85% productivity gains in targeted use cases, 2.5 hours saved per employee per week, and over 90% user satisfaction across early use cases,\u201d said Nicholas Lin, Head of Product, Financial Services at Anthropic. \u201cFrom the earliest conversations, their team came in with a multi-year AI strategy and the operational rigor to execute on it. That kind of leadership and technical execution is what makes them the kind of partner that shows what\u2019s possible when an organization commits to AI at scale.\u201d<\/p>\n<h4 class=\"smallhead\"><b>About Hub International<\/b><\/h4>\n<p>Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 20,000 employees in offices located throughout North America, Hub\u2019s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow. For more information, please visit <a href=\"https:\/\/www.hubinternational.com\/about-us\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">hubinternational.com<\/a>.<\/p>\n<h4 class=\"smallhead\"><b>About Anthropic<\/b><\/h4>\n<p>Anthropic is an AI research and development company that creates reliable, interpretable, and steerable AI systems. Anthropic\u2019s flagship product is Claude, a family of foundational AI models designed for enterprise applications. Learn more about Anthropic and Claude at <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">www.anthropic.com<\/a>.<\/p>\n<p class=\"referencetext\"><i>Source: Hub International Limited<\/i><\/p>\n<p> Tags: <a href=\"https:\/\/insurance-canada.ca\/tag\/anthropic\/\" rel=\"tag\">Anthropic<\/a>, <a href=\"https:\/\/insurance-canada.ca\/tag\/artificial-intelligence\/\" rel=\"tag\">Artificial Intelligence (AI)<\/a>, <a href=\"https:\/\/insurance-canada.ca\/tag\/hub\/\" rel=\"tag\">Hub International<\/a>, <a href=\"https:\/\/insurance-canada.ca\/tag\/partnership\/\" rel=\"tag\">partnership<\/a>, <a href=\"https:\/\/insurance-canada.ca\/tag\/satisfaction\/\" rel=\"tag\">satisfaction<\/a>, <a href=\"https:\/\/insurance-canada.ca\/tag\/technology-investment\/\" rel=\"tag\">technology investment<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>HUB uses Claude Enterprise with Claude for knowledge workers, Claude Code for technology teams, and&nbsp;Anthropic\u2019s API platform for building custom agentic solutions Early deployment results show 2.5 hours saved per employee per week and&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/24782"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=24782"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/24782\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=24782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=24782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=24782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}