Melville, NY (Aug. 1, 2024) \u2013 Verint\u00ae, The CX Automation Company\u2122, is pleased to announce that a leading insurance company awarded Verint a $4.5 million contract over three years. They will use the Verint bots to increase CX automation and deliver AI business outcomes across their contact center of 3,000 agents.<\/p>\n
The insurer is looking to increase agent capacity and elevate CX across three business units. They will deploy multiple AI-powered Verint bots including the Exact Transcription Bot, Knowledge Automation Bot, Coaching Bot, Interaction Wrap Up Bot and Data Insights Bot. These bots will initially be deployed across 600 agents in one business unit with plans to extend to the other business units and remaining agents in the near future. The insurer expects Verint\u2019s solution to pay for itself in under six months and increase the usage volume of the AI-powered bots over time.<\/p>\n
\u201cAI is reshaping the insurance landscape and creating new opportunities to increase CX automation now,\u201d says Verint\u2019s Jaime Meritt, chief product officer. \u201cAround the world, insurance brands are leveraging Verint\u2019s AI-powered bots and reporting strong AI business outcomes, creating more capacity in the contact center and elevating the customer experience.\u201d<\/p>\n
Visit Verint Open Platform<\/a> for more information.<\/p>\n Verint\u00ae<\/sup><\/i> (NASDAQ: VRNT)<\/em> is a leader in customer experience (CX) automation. The world\u2019s most iconic brands \u2013 including more than 80 of the Fortune 100 companies \u2013 use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.<\/p>\n Verint, The CX Automation Company\u2122<\/sup>, is proud to be Certified\u2122<\/sup> by Great Place To Work\u00ae<\/sup>. For more information, visit verint.com<\/a>.<\/p>\n This press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management\u2019s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.<\/p>\n VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.<\/p>\n SOURCE: Verint<\/em><\/p>\n Tags: Artificial Intelligence (AI)<\/a>, chatbot<\/a>, engagement<\/a>, platform<\/a>, United States (USA)<\/a>, Verint<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Melville, NY (Aug. 1, 2024) \u2013 Verint\u00ae, The CX Automation Company\u2122, is pleased to announce that a leading insurance company awarded Verint a $4.5 million contract over three years. They will use the Verint...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/22286"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=22286"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/22286\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=22286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=22286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=22286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}About Verint<\/b><\/h4>\n
Forward-Looking Statements<\/b><\/h4>\n