{"id":19293,"date":"2020-08-18T23:32:17","date_gmt":"2020-08-19T03:32:17","guid":{"rendered":"https:\/\/lifeinsurance-orleans.ca\/Life-Insurance-Blog\/creating-a-seamless-group-benefits-experience\/"},"modified":"2020-08-18T23:32:17","modified_gmt":"2020-08-19T03:32:17","slug":"creating-a-seamless-group-benefits-experience","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2020\/08\/18\/creating-a-seamless-group-benefits-experience\/","title":{"rendered":"Creating a seamless group benefits experience"},"content":{"rendered":"
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Last week, Rise People announced the launch of Canada\u2019s first advisor engagement platform, which promised to \u201cmodernize the group insurance sales and administration process from end-to-end.\u201d And according to Julie Bevacqua, the company\u2019s president, that move represented the latest step in addressing an ever-present need.<\/p>\n

\u201cWhat we find is that when it comes to the employee experience, clients are demanding flexibility with their HR technology,\u201d Bevacqua told Life and Health Professional. \u201cAt the same time, advisors are wanting to offer this best-in-class local group benefits experience to their clients, and they also want to offer a modern digital experience.\u201d<\/p>\n

With the demands of both advisors and client companies in mind, Rise took the opportunity to work with both stakeholder groups to develop that solution. The goal sounded straightforward enough \u2013 to make the benefits experience powerfully simple across the ecosystem \u2013 but arriving there required checking off items on a very comprehensive wish list of features.<\/p>\n

\u201cA key element at the forefront of those discussions was the necessity for simple workflow,\u201d Bevacqua said. \u201cAdvisors were looking for solutions that digitized enrolment. They\u2019ve asked us for access to an online marketplace that even hosts their offers, not necessarily from carriers, like individual insurance.\u201d<\/p>\n

Beyond that, she said advisors were seeking a solution that supports ongoing benefits administration and remitting of premiums to carriers, as well as the ability to automatically sync with HR and payroll systems. The ability to store client data and generate reports, including member coverage lists, benefits coverage listing, and even more specialized information like over-age dependent listing.<\/p>\n

\u201cThose are the types of reports we\u2019re able to furnish for them now,\u201d Bevacqua said.<\/p>\n

The advisor dashboard offers a comprehensive overview of client information, including changes to plan member benefits information and enrolment statuses. The upshot is a reduction in paperwork, a modernized digital experience, and \u2013 thanks to the integration of HR and payroll on the benefits side \u2013 access to dedicated support from licensed agents and account reps.<\/p>\n

\u201cAdvisors want to deliver the best value to their clients. They want to offer tailored guidance, and they want to offer an outstanding experience to Canadian businesses and their employees,\u201d Bevacqua said. \u201cAnd so our platform allows them to focus on their clients and facilitate the consultation process, and allows them to improve every touchpoint for the plan member and the plan sponsor.\u201d<\/p>\n

She emphasized that Rise has long been devoted to improving all aspects of the benefits experience, which means looking at the whole ecosystem of players. Looking beyond advisors, Rise\u2019s commitment to platform optimization has focused on helping plan admins and HR teams save time and work efficiently; for employee plan members, it\u2019s been about offering more control through online self-service options, such as adding details on life events and naming or changing beneficiaries.<\/p>\n

Another product of that mission to create a better experience for all stakeholders is Rise Benefits Essentials, which allows client companies to enrol employees in group plans and make updates to member information, while also empowering members with self-service features. Those features turned from nice-to-haves to absolute necessities during the first quarter, when the COVID-19 pandemic hit and orders to close down borders and stay at home were first put in place.<\/p>\n

\u201cAt the time, companies were faced with this challenge of working remotely as self-isolation and all these other measures became a reality, and we wanted to do our part to minimize the impact of all those disruptions,\u201d Bevacqua said. \u201cSo we offered Rise Benefits Essentials free of charge to all our clients.\u201d<\/p>\n

That decision to offer the product for free accelerated Rise\u2019s launch of the advisor engagement platform to support its mutual clients and \u201cevolve the offering overall to support the needs of Canadian businesses.\u201d The advisor-focused platform is available for free, and currently offers the ability to sell, administer benefits, and collaborate on group plans with Sun Life, with more to carriers to come as Rise continues years-long discussions it has been having with other names in the Canadian space.<\/p>\n

\u201cWe want to provide a better solution for everybody in the ecosystem, so we created the platform for the advisor, for the employer, and for the employees,\u201d Bevacqua said. \u201cAnd that\u2019s really the message there: it\u2019s bringing all these worlds together in one.\u201d<\/p>\n

Read the original article at https:\/\/www.lifehealthpro.ca\/rss\/ <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Last week, Rise People announced the launch of Canada\u2019s first advisor engagement platform, which promised to \u201cmodernize the group insurance sales and administration process from end-to-end.\u201d And according to Julie Bevacqua, the company\u2019s president,...<\/p>\n","protected":false},"author":578,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/19293"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/578"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=19293"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/19293\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=19293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=19293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=19293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}