{"id":17948,"date":"2020-04-03T09:00:12","date_gmt":"2020-04-03T13:00:12","guid":{"rendered":"https:\/\/www.benefitscanada.com\/news\/walmart-canada-rolls-out-free-virtual-health-care-to-all-employees-144658"},"modified":"2020-04-03T09:00:12","modified_gmt":"2020-04-03T13:00:12","slug":"walmart-canada-rolls-out-free-virtual-health-care-to-all-staff","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2020\/04\/03\/walmart-canada-rolls-out-free-virtual-health-care-to-all-staff\/","title":{"rendered":"Walmart Canada rolls out free virtual health care to all staff"},"content":{"rendered":"
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Kelsey Rolfe<\/span> | April 3, 2020 <\/p>\n

Walmart Canada has introduced a free virtual health-care platform for employees in response to the coronavirus.<\/p>\n

The service, through EQ Care, has been available to about 90,000 full, part time and temporary employees from the retailer\u2019s stores and head offices since last week.<\/p>\n

It had started looking at virtual care options in the fall of 2019, but the plan took on new urgency when the public health emergency set in. Walmart Canada worked with its third-party administrator, SEB Administrative Services Inc., as well as EQ Care to make the app available within two days.<\/p>\n

Read: Selection Group launches virtual care for staff during coronavirus<\/a><\/strong><\/p>\n

With employees becoming frontline workers in the pandemic, there was a pressing need to make sure they felt safe and well, says Ashley Jones, senior director of total rewards and global mobility. \u201cWhen we have such an unknown, in terms of day to day, how the health-care system is responding to support us as Canadians, it\u2019s terrific that we . . . are able to deliver a program that will help our associates to get through and get the help they need so they can feel mentally and physically well to come to work.\u201d<\/p>\n

The app will be part of Walmart Canada\u2019s benefits package for the next year, at which point the company will reassess how well the service is being used, she says.<\/p>\n

Employees can use the benefit at any time of day through either an app or the internet. First, they will be connected with a nurse or care manager to set up a health record, the they\u2019re transferred to a doctor within minutes, who can diagnose basic issues and facilitate next steps, including issuing prescriptions, lab requisitions, tests or specialist referrals, says Daniel Martz, EQ Care\u2019s chief executive officer.<\/p>\n

Read: Supporting employees\u2019 workplace health, financial wellness during coronavirus<\/a><\/strong><\/p>\n

The health-care professionals that patients speak with are trained on Canada\u2019s latest public health guidelines for the coronavirus, he notes. \u201cWe\u2019re able to go through a protocol to assess whether [the patient] has symptoms that would make [them] high risk of being diagnosed with COVID-19. If that\u2019s the case, . . . we have a specific referral pathway where we send [them] to the public health information resource or the nearest testing centre.\u201d<\/p>\n

As of Monday, more than 1,400 Walmart Canada employees have registered with the app and 350 have been in touch with a case manager. Of this group, 215 were connected to a live consultation with a physician, says Jones, noting positive feedback is already coming in.<\/p>\n

\u201cI\u2019m just thrilled with the engagement. When you think about how long a program typically takes to roll out, we were able to turn around with some really clear messaging and reach out to all of our associates to [help them] understand what the benefit was and how they could access it within a really quick period of time.\u201d<\/p>\n

Read: Head to head: Is telemedicine the right approach to employee health care?<\/a><\/strong><\/p>\n

Read the full article at BenefitsCanada.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Kelsey Rolfe | April 3, 2020 Walmart Canada has introduced a free virtual health-care platform for employees in response to the coronavirus. The service, through EQ Care, has been available to about 90,000 full, part time and temporary...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/17948"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=17948"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/17948\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=17948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=17948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=17948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}