{"id":16816,"date":"2019-09-13T08:57:54","date_gmt":"2019-09-13T12:57:54","guid":{"rendered":"https:\/\/www.benefitscanada.com\/news\/how-de-beers-canada-used-its-eap-to-prepare-workforce-for-mine-closure-135322"},"modified":"2019-09-13T08:57:54","modified_gmt":"2019-09-13T12:57:54","slug":"how-de-beers-canada-used-its-eap-to-prepare-workforce-for-mine-closure","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2019\/09\/13\/how-de-beers-canada-used-its-eap-to-prepare-workforce-for-mine-closure\/","title":{"rendered":"How De Beers Canada used its EAP to prepare workforce for mine closure"},"content":{"rendered":"\n
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<\/div>\n<\/p><\/div>\n

Kelsey Rolfe<\/span> | September 13, 2019 <\/p>\n

In October 2017, De Beers Canada senior management flew to the company\u2019s remote Victor diamond mine near Attawapiskat, Ont., to tell its employees some tough but not unexpected news: the mine was slated to close in the first quarter of 2019.<\/p>\n

When the fly-in, fly-out operation opened in 2008, the company forecasted it would last 10 to 11 years. Once De Beers reached the decision to shut down, its human resources department jumped into action to prepare employees for the transition.<\/p>\n

The aim was to enable workers to do \u201cwhat they intended to do with their careers,\u201d says Eric Ingle, head of HR at De Beers Canada. \u201cIf they wanted to work in the industry, they could do that, and if they wanted to retire, they could do that as well.\u201d<\/p>\n

Read: Wabush Mines retirees to regain portion of cut pension benefits<\/a><\/strong><\/p>\n

It was also important to the company to share the news with employees as soon as possible, being transparent along the way about any closure-related decisions that would affect them. \u201cThere\u2019s some risk announcing a year and a half ahead of closure that you\u2019ll experience a lot of attrition or stress out of your workforce, but our choice was to communicate well in advance,\u201d says Ingle.<\/p>\n

That ongoing communication gave employees the ability to make the choices that worked for them, he adds. \u201cIf there was another opportunity elsewhere in the industry, they have the information. They could decide to stay or [find] something that suited their lifestyle or career plans or family a little bit better.\u201d<\/p>\n

\n

De Beers Canada\u2019s Victor mine closure in numbers<\/strong><\/p>\n

July 2008<\/strong>
Opening of the Victor mine<\/p>\n

May 26, 2019<\/strong>
The mine\u2019s last day of operation<\/p>\n

170<\/strong>
Number of employees at the end of operation<\/p>\n

134<\/strong>
Number of contractors<\/p>\n

80<\/strong>
Number of staff who will continue working at Victor in reclamation<\/p>\n

13<\/strong>
Number of local mines and service providers that attended the job fair<\/p>\n<\/div>\n

Amping up the EAP<\/strong><\/p>\n

Leading up to the May 2019 closure, De Beers enlisted the help of its employee assistance program, benefits and pension plan providers, and set up other initiatives to help workers prepare to leave the mine.<\/p>\n

Though the EAP, provided by Morneau Shepell Ltd., was available for the entirety of the mine\u2019s operations, Ingle says employees usually accessed counsellors virtually because the site was so remote. The program included a wide range of advisory services, such as financial counselling, career counselling, elder-care support and more.<\/p>\n

Read: What you don\u2019t know about your employee assistance program<\/a><\/strong><\/p>\n

In preparation for the closure, De Beers increased these offerings, bringing Morneau Shepell trauma counsellors onsite so employees could speak with someone about how the closure would affect them, as well as any financial concerns they might have had. The counsellors also hosted group sessions on topics such as dealing with change, handling stress and maintaining self-care.<\/p>\n

Dora Newcombe, director of customer success for Western Canada at Morneau Shepell, says it\u2019s important to adapt EAP supports to the specific needs of a workforce. At Victor, that meant counsellors were present at the mine\u2019s daily \u201ctoolbox talks\u201d to ensure they were more accessible to employees. \u201cJust to be able to mingle is helpful, and it makes them more approachable,\u201d she says.<\/p>\n

However, she notes, since employees could be concerned about the optics of talking to a counsellor, space was also made available for private conversations.<\/p>\n

In addition to providing employee support, Morneau Shepell offered seminars to the mine\u2019s leaders to help them understand what employees would be going through and how to identify those who weren\u2019t coping well with the changes.<\/p>\n

Newcombe says the counsellors encouraged the mine\u2019s employees to take the EAP information home with them. \u201cYour spouse may also be starting to stress and worry, and they may not know these services are available.\u201d Courtesy of De Beers Group<\/p>\n

Retirement, training options<\/strong><\/p>\n

De Beers also brought in representatives from its benefits and pension providers to educate employees about the offerings available to them up until the closure, as well as their pension amount and when they could start receiving it if they chose to retire.<\/p>\n

The company created a severance calculator for workers to input their current position and years of service, so they understood what would be available. \u201cEmployees want to know how they\u2019d be treated on the way out,\u201d says Ingle. \u201cSo they had that information, they knew the timing and they knew, if they stuck around, what the program would look like.\u201d<\/p>\n

Read: Canadian employers investing more in employee training: survey<\/a><\/strong><\/p>\n

As well, the company continued the training programs it\u2019s been running with local colleges for the past decade, focusing on things like computer training. It brought in representatives from Service Canada to let employees know about the government programs they could access and, in the final year, hosted multiple interviewing and resume-writing workshops and seminars with financial planners. Many employees had worked at the mine since it opened, notes Ingle, which meant they hadn\u2019t updated their resume or had a formal job interview for more than a decade.<\/p>\n

While De Beers was able to move some of its Victor employees to its Gahcho Ku\u00e9 diamond mine in the Northwest Territories and keep 80 people for reclamation work post-closure, the majority of staff would be without a job when the mine closed. The company hosted job fairs with 13 industry partners, a combination of northern Ontario and Quebec mines and local service providers.<\/p>\n

\u201cBecause [employees] had resume and interview workshops, they came with fresh resumes and were able to talk to a bunch of different mines and service providers, and it worked out fantastic,\u201d says Ingle. \u201cIt was one of the biggest things they liked, and we had good feedback from our industry talent partners; they thought our folks were very well prepared.\u201d<\/p>\n

Communication is key<\/strong><\/p>\n

When facing a transition, employers should involve their EAP provider sooner rather than later, says Newcombe. \u201cAs soon as there\u2019s news that this is going to be happening, start to be proactive and think about that people piece.\u201d<\/p>\n

Organizations should consider a multi-faceted approach, including offering relevant information and tip sheets, as well as hosting counsellors for training events, seminars or bite-sized information sessions, she says. \u201cNot all employees are going to go to an hourlong seminar.\u201d<\/p>\n

Read: Evaluating the value of employee assistance programs<\/a><\/strong><\/p>\n

But first, employers have to ask employees what they\u2019d find most useful. \u201cWe can\u2019t be sitting back saying, \u2018This is what they need,\u2019 because we might miss the mark,\u201d says Newcombe. \u201cFrom my experience working with a number of organizations, that communication is important all throughout the process.\u201d<\/p>\n

Chris Lee, vice-president of marketing and communications at Accompass Inc., agrees, noting employers have to communicate early and often during times of transition or change. \u201cIn general, employees respect organizations that provide the sense that there\u2019s this transparency and level of trust.\u201d<\/p>\n

But he also suggests employers resist the urge to over-communicate by sharing too much at once and overwhelming employees. Instead, he says, they should share the most important points and allow workers to look into the granular details in other ways, at their own pace.<\/p>\n

Workplace transitions, such as company downsizing or site closure events, offer opportunities for employers to signal they value the contributions of departing employees through additional programming, like De Beers did with its job fair, adds Lee.<\/p>\n

Read: Workplace culture touted as beneficial for return to work<\/a><\/strong><\/p>\n

\u201cStrong brands and cultures recognize it\u2019s important . . . that they treat employees with respect, with dignity and that they still care about them, their livelihoods, their welfare.<\/p>\n

\u201cSometimes, there\u2019s a reality that forces these types of changes on an organization and I think the employees departing and remaining would appreciate that efforts are being made to make the transition as smooth as possible.\u201d<\/p>\n

Kelsey Rolfe<\/a> is an associate editor at <\/em>Benefits Canada.<\/em><\/p>\n

Read the full article at BenefitsCanada.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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