Toronto, ON (July 31, 2019) \u2013 All of the U.S. insurance chief executive officers polled in KPMG\u2019s 2019 CEO Outlook survey<\/a> are confident about the growth prospects of their companies in the next three years, as technological innovations that improve customer engagement, lower costs and provide better insights may unlock significant growth.<\/p>\n \u201cCEOs said that meaningful growth in insurance is possible only if companies are agile and innovative enough to meet changing customer expectations, while slow movers will be left behind,\u201d said Ed Chanda, Insurance Sector Leader, KPMG LLP. \u201cA good example is automated underwriting that allows for better decisions, lowers the burden on the customer and lowers cost; potentially opening the market for the underwriting of smaller risks.\u201d<\/p>\n In terms of the greatest risk to this optimism, 27 percent of CEOs identified environmental\/climate change risk as the biggest threat due to the increasing frequency of intense catastrophes, particularly wildfires and tornados.<\/p>\n The key to agility and innovation is the use of cloud technologies, with many CEOs (82%) feeling more confident with their use today than they were in the past three years. Seventy-five percent also said that they are placing more capital investment behind new technologies to improve their organization\u2019s resilience.<\/p>\n \u201cCEOs are increasingly confident with the use of cloud technologies. However, the implementation of these transformative technologies, which can power artificial intelligence and greater analytic capabilities across the entire enterprise, should come from the top to overcome institutional resistance; otherwise it might not work,\u201d added Chanda.<\/p>\n Eighty-eight percent of CEOs said that they are personally leading the technology strategy for their organization, and the majority expect to see a significant return on investment from digital transformation programs and robotic process automation within one to three years. Fifty-two percent also expect to see a significant return on investment from artificial intelligence within three to five years.<\/p>\n The use of cloud technologies brings with them concerns about cyber threats. Sixty-two percent of CEOs said that protecting their customers\u2019 data is one of their most important responsibilities, leading to the majority (78%) having concerns about migrating all of their businesses\u2019 data to the cloud.<\/p>\n Sixty-eight percent also agreed that a strong cyber strategy is critical to engender trust with their key stakeholders. They view information security as a strategic function and a potential source of competitive advantage.<\/p>\n The majority of CEOs (73%) said that over the next three years, AI and robotics technologies will create more jobs than they will eliminate.<\/p>\n \u201cInsurers need to take steps to make their workforce future ready,\u201d said Chanda. \u201cEmployees must be prepared if they are to understand the capabilities of these new systems and their role in them.\u201d<\/p>\n In the next three years, the majority of CEOs (77%) are planning to up-skill 41-60 percent of their organizations\u2019 workforce in new digital capabilities, such as advanced data visualization and code.<\/p>\n Video commentary<\/strong><\/p>\n About KPMG LLP<\/b><\/p>\n KPMG LLP is the independent U.S. member firm of KPMG International Cooperative (\u201cKPMG International\u201d). KPMG International\u2019s independent member firms have 207,000 professionals in 153 countries and territories. Learn more at www.kpmg.com\/us<\/a>.<\/p>\n About KPMG<\/b><\/p>\n KPMG is a global network of professional services firms providing innovative business solutions and audit, tax, and advisory services to many of the world\u2019s largest and most prestigious organizations. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative, a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such. For more information, visit kpmg.ca<\/a>.<\/p>\n Source: KPMG LLP<\/em><\/p>\n Tags: climate change<\/a>, customer experience (CX)<\/a>, growth<\/a>, growth opportunity<\/a>, KPMG<\/a>, outlook \/ predictions<\/a>, survey<\/a> Read the original article at Insurance-Canada.ca <\/a><\/p>\n","protected":false},"excerpt":{"rendered":" More than one-quarter of industry CEOs see environment\/climate change as biggest threat, KPMG Survey of U.S. Insurance CEOs reveals Toronto, ON (July 31, 2019) \u2013 All of the U.S. insurance chief executive officers polled...<\/p>\n","protected":false},"author":578,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/16694"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/578"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=16694"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/16694\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=16694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=16694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=16694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Increased Confidence in the Use of Cloud Technologies<\/strong><\/h4>\n
Cyber Attacks Remain a Real Threat<\/strong><\/h4>\n
AI and Robotics Technologies to Create More Jobs<\/strong><\/h4>\n