{"id":10807,"date":"2018-06-29T14:22:02","date_gmt":"2018-06-29T18:22:02","guid":{"rendered":"http:\/\/lifeinsurance-orleans.ca\/Life-Insurance-Blog\/gartner-engagement-experience\/"},"modified":"2018-06-29T14:22:02","modified_gmt":"2018-06-29T18:22:02","slug":"gartner-engagement-experience","status":"publish","type":"post","link":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/2018\/06\/29\/gartner-engagement-experience\/","title":{"rendered":"Employee Engagement a Top Concern Affecting Customer Experience"},"content":{"rendered":"<p><!-- no image --><\/p>\n<div>\n<p>Employee engagement impacts the customer experience as much as project management, data skills: Gartner Sydney, Australia (Jun. 14, 2018) \u2013 Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact&#8230;  Read more \u00bb<\/p>\n<p>The post Employee Engagement a Top Concern Affecting Customer Experience appeared first on Insurance-Canada.ca.<\/p>\n<\/div>\n<p><br \/>\n<a href=\"https:\/\/www.insurance-canada.ca\/2018\/06\/29\/gartner-engagement-experience\/\">Go to Source<\/a><br \/>\nAuthor: Insurance-Canada.ca<\/p>\n<p><a href=\"http:\/\/lifeinsurance-orleans.ca\/Life-Insurance-Blog\/\">Life Insurance Blog<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employee engagement impacts the customer experience as much as project management, data skills: Gartner Sydney, Australia (Jun. 14, 2018) \u2013 Employee engagement has surfaced as a major concern in delivering improvements in customer experience&#46;&#46;&#46;<\/p>\n","protected":false},"author":578,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/10807"}],"collection":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/users\/578"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/comments?post=10807"}],"version-history":[{"count":0,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/posts\/10807\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/media?parent=10807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/categories?post=10807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lifeinsurance-orleans.ca\/index.php\/wp-json\/wp\/v2\/tags?post=10807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}